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Carlton

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Carlton

locationBilbao, Vizcaya - Bilbao

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About CarltonAbout Carlton

Location

This city hotel lies at the heart of the city of Bilbao, directly on a main shopping street. The old town is easily reached in 10 minutes by foot. The nearest beach is about 25 km away. Public transport departs from stops directly in front of the hotel.

Facility

The hotel was built in 1919. The hotel has 142 rooms, including 5 junior suites, suites, 18 single rooms and 115 double rooms, which are located on 6 storeys and are reachable by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a car hire service, medical assistance, room service, a laundry service and a coin-operated laundry. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna, a steam bath and a hammam. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Carlton Amenities at Carlton

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Jacuzzi

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      Sauna

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      Steam bath

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      Sun terrace

LocationLocation

Map preview

Around this property:

Public Transport

5 m

Golf Course

10 km

Beach

25 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

624

Very Good

508

Average

177

Poor

57

Terrible

30

Recent Reviews: 1396

  • User:C S

    Trip type: Couples

    Issues with online payment

    rating14 May 2026

    I'm having trouble completing my reservation online and hope this message will reach the hotel. It is a reservation for early June, so there is a sense of urgency on my end in wanting to confirm it as soon as possible. I sent an email explaining the situation and received a response that conflicts with information available online and does not address the fact that I'm making reservations for two time periods. I sent an email requesting a call back and I've tried calling the front desk, but the line keeps hanging up on me. When I tried to pay for the reservation, the transaction was denied due to a data error and I was advised to reach out to the merchant. Please reach out to me as soon as possible to assist with booking.

  • User:GJKy

    Trip type: Couples

    Beautiful Hotel

    rating25 Mar 2026

    Wonderful hotel.  The foyer is large and very attractive.  The lady that checked us in was extremely helpful and very kindly allowed us a later checkout time as we had a late afternoon flight.  Our room was large, beds were very comfortable, excellent quality linen and pillows.  The bathroom was large, had a very deep bath and a separate shower.  The hotel couldn't be more central.  Our only regret was having to leave.  We would be delighted to stay here again.

  • User:Daphnenero

    Trip type: Solo travel

    One of my classic and favorite stays

    rating28 Dec 2025

    What a wonderful getaway in this historic lovingly maintained landmark and hotel. A very bittersweet stay made the very best by the caring, helpful staff in reception , breakfast, housekeeping and all over ! :-) The hotel was beautifully decorated to highlight the magnificent structure and stairwells. My room was super spacious and had all the comforts of home. Very comfy matttress and pillows as well as a private area toiket area in the bath. It was cozy as good be and kept spotless by the housekeeping team. Breakfast was a pure delight with a large variety of hot and cold foods and loads of traditional pastries to sample. A pretty dining area as well with attentive staff to make the special coffee or eggs . To add to the convenience, the hotel is very central to walk around Bilbao and explore. The airport bus is very very close by to secure an inexpensive ride to the airport. All in all, one of my best hotel stays in a long time. Im so glad I visited and selected such a gem!! Thank you to all the staff for a memorable stay. SilviaVO, at Hotel Carlton, responded to this review Dear Guest,Thank you so much for taking the time to share such a wonderful and heartfelt review. We are truly delighted to know that your stay with us was such a memorable one.It means a great deal to us that you appreciated the historic character of the building, the comfort and cleanliness of your room, and the care taken in highlighting the beauty of our structure and stairwells. Your kind words about our reception, breakfast, housekeeping, and overall staff will be shared with the entire team, as they are always proud to know their efforts make a difference.We are especially pleased that you enjoyed our breakfast selection, dining area, and personalized service, as well as our central location and easy access to the airport bus. Knowing that these details added to your comfort and convenience is very rewarding for us.Thank you once again for choosing our hotel and for your generous feedback. We are honored to be considered one of your best hotel stays and hope to welcome you back to Bilbao again in the future.Warm regards,

  • User:Harper C

    Trip type: Couples

    Comfortable and Central Stay

    rating17 Dec 2025

    A classic hotel offering spacious rooms and attentive service. The central location makes it easy to explore Bilbao on foot while enjoying a quiet stay.

  • User:kelly a

    Trip type: Couples

    Great City Center Location

    rating24 Nov 2025

    Excellent location.Parking was intimidating until hotel told us to just pull up in front, unload and they would park car. Easy!Hotel is old (which is fine), but it needs renovation (mostly new decor).The rooms are tired: old fabrics and hard beds.Breakfast was low-end, but filled our tummies for the day. YOLANDA D H, Marketing at Hotel Carlton, responded to this review Dear Guest,Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed our central location and that our team was able to assist with parking during your stay.We truly appreciate your feedback regarding the rooms and breakfast. Your comments about the decor and bed comfort have been noted, as we are continuously working on improvements to provide a more enjoyable experience for our guests.We hope to have the opportunity to welcome you back and provide an even more comfortable and satisfying stay.Sincerely,YDHAránzazu Hoteles PR Manager

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