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Melia Bilbao

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Melia Bilbao

locationBilbao, Vizcaya - Bilbao

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About Melia BilbaoAbout Melia Bilbao

Location

Located in the heart of the new business, leisure, and cultural centre of the city, this luxury hotel lies on the banks of the Nervion River and is surrounded by the emblematic Guggenheim Museum, the new Euskalduna Conference and Concert Hall, and the Museum of Fine Arts in the Doña Casilda Park. In a vibrant city full of surprises, guests are within easy reach of fabulous dining, nightlife, and culture.

Facility

The hotel was modernised in 2024. The friendly staff at the reception desk are happy to answer any questions. Amenities at the hotel include a baggage storage service. Wireless internet access allows guests to surf the internet and catch up on email. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and 2 lifts. Additional facilities include a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a transfer service, 24-hour room service and a laundry service. The business centre is on hand for guests' business requirements and provides a projector.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In some rooms, a terrace provides additional space for relaxation. All rooms are carpeted and have a queen-size bed, a king-size bed or a sofa bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. A selection of pillows ensures a comfortable stay. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The pleasantly heated water of the outdoor pool area guarantees comfortable swimming. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym and a spa.

Meals

Dining facilities include a restaurant, a café and a bar. Catering options include half board and full board. A delicious breakfast provides energy for the rest of the day.

Payment

The hotel accepts the following credit cards: American Express and MasterCard.

Amenities at Melia Bilbao Amenities at Melia Bilbao

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

    • -

      Wifi

  • Hygiene

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      Housekeeping only upon request

  • Meals

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Gym

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      Heated Pool(s)

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1829

Very Good

1179

Average

428

Poor

129

Terrible

122

Recent Reviews: 3687

  • User:danibrown

    Trip type: Family

    Pleasant but lacks 5 star service

    rating28 May 2026

    We have just come back from a pleasant stay here. It’s a lovely hotel, but the service isn’t really 5 star. Check in was fine but the Melia chain always says there is a separate check in for The Level guests and there never is. I felt like we were checking in to a very average hotel as the reception staff generally seemed quite grumpy. The room was very nice, we booked a Supreme Mirador Level room which had a lovely terrace and view. It was spacious and clean and they left us a welcome gift of fruit and sweets which was appreciated. Cleaning was ok but we didn’t have enough towels and had to ask. Pool is small but heated and was refreshing after the hot days. Onto some of the real negatives. There was only one lift working every day we were there. Constant waits for the one lift which was working. The Level breakfast was not nice at all. You get to sit in a quiet room but the ‘made to order’ food was pretty grim. On our last day we chose the main breakfast area and that was better. The Level Lounge - free drinks, with alcohol for make your own cocktails from 4 to 7. The lounge itself is nice but the food offering is a little comical. Crisps, salami and spring rolls with a bit of cake. If you have any allergies nothing is labelled at all, you have no clue what you are eating unless it’s obvious! Melia would it really take you that much time to label what the items are? How are people going to know what’s inside pastries or croquettes? I think what sets hotels apart is the service from staff. A few were lovely, but in general they didn’t seem to care that we are guests who have paid a decent sum to say here. On check out there was no ‘how was your stay’, they just said goodbye. If we ever return to Bilbao we will choose another hotel.

  • User:Oxton652

    Trip type: Couples

    Mixed feelings

    rating16 May 2026

    Again we opted to stay in a Level room. The check in was very easy and we were able to check in early which was really appreciated as we’d had a really early flight. The room was spotless and a great wraparound balcony fabulous. Unfortunately things fell short with the breakfast which was average but the real problem came with the Level lounge. The snacks were poor and the so called premium food was extremely disappointing. Having stayed in other 5* Melia hotels this sadly fell short of the level of the standards we’ve been used to. However on balance a nice hotel but not sure we’d stay there again Hotel Manager, Owner at Melia Bilbao, responded to this review Dear Guest,Thank you for taking the time to leave a review of your recent stay with us at Meliá Bilbao.We're pleased you appreciated the early check-in convenience after your early flight and enjoyed the spotless room with its wraparound balcony.We regret that our breakfast offerings and The Level lounge snacks didn't meet your expectations for premium quality. While we maintain consistent standards across locations, we acknowledge your observations about this particular experience.Your perspective as a returning Meliá guest is valued, and we're glad you still found the hotel enjoyable overall.We look forward to seeing you again in the future.Best regards,Lara D.Meliá Bilbao Team

  • User:majka108

    Trip type: Couples

    Great location and service

    rating14 Apr 2026

    We had a great stay at Meliá Hotel in Bilbao, from our initial welcome, to our lovely meals and snacks in the Level breakfast room and lounge. We felt genuinely cared for each day by the entire staff, especially Nekané, and Yolanda. Our room was clean, spacious, and well-equipped. And the location was central to all the activities we were interested in. The park across the street is gorgeous and shady and had lots of activities for children. Indoor self parking was reasonable although the parking structure would have been challenging with a larger vehicle. Hotel Manager, Owner at Melia Bilbao, responded to this review Dear Madam,We would like to thank you for taking the time to share your observations on your recent stay at Meliá Bilbao.We’re glad you felt cared for and enjoyed our central location, clean room, and the park nearby. We appreciate your feedback on the parking structure and its challenges for larger vehicles. It was a pleasure hosting you at The Level Lounge.We hope that you will stay with us again in the future. Best wishes,Emilia M., Meliá Bilbao Team

  • User:Raj U

    Trip type: Family

    Outstanding Service from Zurine making this the best Hotel in Spain

    rating02 Apr 2026

    Just wanted to mention how amazing this hotel through its great customer service. In particular would like to recognise Zurine who was very helpful in relation to a very specific request. She was so amazing in terms of her empathetic understanding and listening and going out of her way to help! Zurine has been a wonderful brand Ambassador and credit to your Hotel. No words to thank her and wanted to recognise her outstanding customer care. Thanks Hotel Manager, Owner at Melia Bilbao, responded to this review Dear Sir,Thank you for taking the time to share with us such a kind review regarding your stay with us at Meliá Bilbao.We are delighted you appreciated the exceptional service provided by our team member, who went above and beyond to address your specific request with care and dedication.Your recognition of their empathetic approach and commitment to exceptional hospitality truly reflects the values we strive to uphold.It is heartening to know their efforts contributed to making your stay memorable and positioned our hotel as a standout choice.We hope to see you again soon. Best wishes,Emilia M., Meliá Bilbao Team

  • User:W1180OO

    Trip type: Business

    Very good location. Great staff

    rating27 Nov 2025

    A very good and quiet location, close to a park, commercial centre, the river, stadium, and two museums. Rooms are nice but could do better with renovation. Staff are very nice and friendly. Food is great. Hotel Manager, Owner at Melia Bilbao, responded to this review Dear guest,Thank you for staying with us at Meliá Bilbao, and for taking the time to review your experience.We are delighted you appreciated our prime location near cultural landmarks like the Guggenheim Museum and Doña Casilda Park.Your kind words about our team's friendly service embody the warm hospitality we strive to deliver.We acknowledge your observation about room renovations and want to share that we're planning updates to enhance our avant-garde design with modern comforts.It is wonderful to hear you enjoyed the culinary creations that we offer.We hope to have the pleasure of welcoming you back in the future. With best wishes,Marina N., Voice of Customer Coordinator

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