Mercure Bilbao Jardines De Albia

Recent Reviews: 1132

• User:SoloStays

  Trip type: Solo travel

  Stylish rooms and a comfortable stay, just missing a bit of warmth

  01 May 2026

  I stayed at Mercure Bilbao Jardines De Albia recently and overall found it to be a very comfortable and well-presented base for exploring the city.The standout for me was the room. It felt modern, well thought out, and nicely appointed throughout. The furnishings had a clean, contemporary feel without being overdone, and everything you would expect from a solid 4-star hotel was there. The bed was large and very comfortable, complemented by a good-sized TV directly opposite. I also appreciated the small touches like the Nespresso machine, fridge, and a genuinely comfortable armchair, which made the space easy to relax in.The bathroom was equally impressive, with a generous layout, modern detailing, and a walk-in shower that felt more premium than you often find at this level.The hotel itself is well designed. The lobby flows nicely into a relaxed bar and restaurant area, which creates a welcoming space to sit and unwind. The coffee, taken as part of the welcome drink, was also a nice and of good quality.As an Accor Platinum member, I was pleased to receive an upgrade, which was appreciated and added to the overall experience.There is also a decent gym on site, along with the option of a massage area, which adds a bit more depth to the stay if you have time to make use of it.Location-wise, it’s well positioned. Most of the main sights are within around a 10-minute walk, and there are plenty of restaurants and bars right on the doorstep, making it very easy to step out and enjoy the city. Bilbao’s food scene, particularly the pintxos, is right there.The only downside for me was the service. While everything functioned as it should, I found the staff to be quite indifferent across my interactions. Nothing was poor, but there was a noticeable lack of warmth or engagement, which stood out given how strong the rest of the experience was.Overall, a stylish and comfortable hotel in a great location. With a bit more personality in the service, it would be an easy standout choice. Hotel- cmanager, Owner at Mercure Bilbao Jardines de Albia, responded to this review Dear Guest,Thank you for your thoughtful review.We're delighted you appreciated your room's modern comfort and thoughtful amenities, along with the well-appointed bathroom that added to your relaxation.That said, we sincerely regret that our service did not reflect the warm hospitality we aim to provide. Your comments have been shared with our team to help us improve.Nonetheless, we're glad our central location allowed easy access to Bilbao’s vibrant food scene and cultural landmarks. The upgraded stay as an Accor Platinum member and our wellness facilities were designed to enhance your exploration of the city.We hope to welcome you back for an improved experience in the future.Best wishes,Sito Pons, General Manager

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• User:ANGELO V

  Trip type: Solo travel

  A very good stay at Mercure Bilbao Jardines de Albia

  25 Apr 2026

  Mercure Bilbao Jardines De Albia is well positioned, close to public transport (Metro station Abando is less than five minutes walking) and to the Old Town (10 minutes walking).I had a very good room, with a comfortable bed. Insulation from outside noise was excellent, and air conditioning worked well and it was not noisy.The bathroom was also very good. Everything was spotlessly clean.Wireless connection worked very well. Staff were helpful and friendly.Breakfast was very good, with many choices available.In summary: a very good hotel for my six days in Bilbao! Hotel- cmanager, Owner at Mercure Bilbao Jardines de Albia, responded to this review Dear Ángelo,Thank you for your positive feedback.We are delighted your stay at Mercure Bilbao Jardines de Albia was so enjoyable.Our team is thrilled you found your room comfortable and appreciated the quiet surroundings. It’s great to know the air conditioning met your needs and the bathroom added to your comfort. We’re also glad our breakfast variety and convenient location made exploring Bilbao effortless. Your kind words about our staff’s friendliness mean a lot to us.We look forward to welcoming you back for another memorable experience.Best wishes,Sito Pons, General Manager

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• User:JosieH

  Trip type: Family

  Great value

  30 Mar 2026

  Excellent location,easily walkable to the old town and Guggenheim. Staff were really friendly, nice lobby area and the rooms were very clean and well presented. Would recommend. Great value for money. Hotel- cmanager, Owner at Mercure Bilbao Jardines de Albia, responded to this review Dear Josie, Thank you for taking the time to share your thoughts.We are delighted you enjoyed your stay at Mercure Bilbao Jardines de Albia.Your kind words about our team’s hospitality, the welcoming lobby, and the comfort of your room mean a great deal. It’s wonderful to know you found our central location perfect for exploring Bilbao’s highlights like the Guggenheim and Old Town.We look forward to welcoming you back. Kind regards,Sito Pons, General Manager

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• User:Graham H

  Trip type: Couples

  Great location, lovely hotel

  11 Feb 2026

  Just returned from a weekend break as a group of 3 couples. We competed at the Hyrox event in the exhibition centre.The hotel was a great location, 2/3 minutes walk to the main shopping street, and less than 10 minutes to the old town. As with many places in Spain, and array of bars, restaurants and everything in-between was in easy reach. Just a note on Bilbao, we had never been prior, however, the city was exceptionally clean, friendly and well worth a visit. The hotel itself was extremely clean, modern and comfortable. We had a slight issue with the heating during our stay and although took a little while to resolve, the general manager was able to correct the issue. We would definitely return. Hotel- cmanager, Owner at Mercure Bilbao Jardines de Albia, responded to this review Dear Grahamhe,Thank you for your valuable feedback.It is wonderful to hear that your stay at Mercure Bilbao Jardines de Albia was so enjoyable.We are thrilled you found our modern accommodations comfortable and appreciated the central location that put everything within easy reach. Our team takes great pride in maintaining a spotless environment, so your comments on cleanliness truly brighten our day.That said, we sincerely regret the inconvenience caused by the temporary heating issue. While our maintenance systems are usually reliable, unexpected challenges can arise, and we appreciate your patience as our general manager resolved the matter promptly.Finally, we are delighted Bilbao’s charm left such a positive impression. The city’s vibrant energy paired with our convenient access to shops and cultural spots makes it a perfect base for groups like yours. We hope this experience will inspire many more visits in the future.We hope that you will return on a future occasion. All the best,Sito Pons, General Manager

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• User:markcU9576YS

  Trip type: Couples

  A great stay

  08 Feb 2026

  We had an excellent stay here, there was a problem with the booking due to the Accor App, but an email to the hotel resolved it quickly and Anna who assisted us was amazing. The hotel is located close to shopping, restaurant and cafes. It is also close to the Guggenheim and lots of other local attractions. Our room was spacious and well appointed. The railway station and public transport options are also close. The WiFi was really good and the hotel bar and food and beverages in offer are reasonably priced and very good quality. One piece of advice, it is tucked away down a side street so finding it can be difficult. I will definitely stay here again. Hotel- cmanager, Owner at Mercure Bilbao Jardines de Albia, responded to this review Dear Markcu, Thank you for sharing such a valuable review.We are thrilled to hear you enjoyed your stay at Mercure Bilbao Jardines de Albia.It's wonderful that Anna could assist swiftly with your booking concern and that you found our central location perfect for exploring nearby attractions and dining spots. We're also glad our room setup and reliable WiFi added comfort to your visit.That said, we appreciate your note about the initial navigation challenge. While our central positioning offers convenience, we recognize how building placements can make first-time access tricky.Nonetheless, it's great you valued our transport links and the quality of our bar offerings. We take pride in providing both convenience and value, making your urban explorations seamless.We hope to welcome you back soon!Best regards,Sito Pons, General Manager

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