Pension Mardones

Recent Reviews: 136

• User:Minichef0623

  Trip type: Family

  Center

  16 Nov 2025

  Nice & clean valued for money & good location but the reception 3 ladies are not friendly ! Negative is no coffee or tea available inside the room or even a welcome drinks Gerente Casual Bilbao, Dueño at Casual Mardones Bilbao, responded to this review Thank for your review, we note your suggestions and we are sad you felt like that with our rec staff :( ... they are always top rated !!! kind regards,

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• User:Tot B

  Trip type: Solo travel

  Beware room 201!

  29 Apr 2025

  Pick your room carefully!Room 201 is right by the entrance and communal toilets. With paper thin walls and no acoustic insulation you won't get much sleep at night (and risk being woken early) until the last guest has returned.The facilities are fine for the type of accommodation and the property is well placed in "Old Town"... but given the room I was allocated and the price charged, ir isn't value for money.I still have another night to endure ! Gerente Casual Bilbao, Dueño at Casual Mardones Bilbao, responded to this review We appreciate Tot you took the time to leave your impressions regarding your stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas. We would like to thank you for having chosen our hotel for your stay. Nevertheless, we will take note of your observations for future arrangements. Hoping to host you again. Best Regards,

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• User:Vacation26804657210

  Trip type: Solo travel

  Excellent, but difficult to find

  27 Mar 2025

  Excellent, IF I could help maybe it would be advisable to have USB sockets or adapters available for uk clients . It would be good if your location, sign was more visible as I had trouble finding your exact location ( and my taxi couldn't find it) something to consider 😉 Overall 4,9 stars , a few minor improvements and I'd like to give 5☆☆☆☆☆ Gerente Casual Bilbao, Dueño at Casual Mardones Bilbao, responded to this review Thank you on behalf of the entire team for the nice words of appreciation and for taking your time to send a review. Your comments are greatly received and encouraging for our team to continue to strive and improve on our standards of service. We look forward to welcoming you again to Bilbao and send our warmest regards. Best regards, Many thanks,

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• User:lablife46

  Trip type: Couples

  A hidden gem

  13 Aug 2024

  Amazing location. Basic and compact room. Clean and functional. Downside is one ceiling fan which is only active if the light is on and the room was warm. But these are repurposed old buildings and they have done a clever and impressive remodel. The room was quiet and the location amazing on a busy street in the heart of the historic old town. Really friendly reception staff who gave a very warm and informative welcome. A hidden gem . Highly recommend! Gerente Casual Bilbao, Dueño at Casual Mardones Bilbao, responded to this review We are delighted to receive your positive evaluation and would like to express our heartfelt thanks for acknowledging our efforts in providing excellent service at our establishment. Kind regards,

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• User:Livah5

  Trip type: Couples

  Okay - budget accom

  01 Jul 2024

  The accomodation was fine - nothing special. The staff were helpful and welcoming. The room was clean with room service each day. The room was small (as expected based on the room size dimensions and pictures). The bathroom was small also but sufficed. The rooms have little to no sound proofing which was a concern.Nothing special but fine for a two night trip. Fernando Andrades, Dueño at Casual Mardones Bilbao, responded to this review Thank you so much for your kind review we will follow improving all we can… kind regards

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