Sercotel Ayala, Ascend Hotel Collection

Recent Reviews: 244

• User: AlphaFoxtrot

  Trip type: Family

  Ideal for first timers

  The river divides the festive old city, restaurants galore, and the newer retail therapy area; this hotel straddles the divide. Guggenheim is a short stroll along the river bank and Plaza Nueva, the pintxos epicentre of Bilbao, is right across. So location is perfect. Spacious suite with huge windows and a balcony. All modern amenities on board. Meticulous service with a smile and the staff goes a… Read moreThe river divides the festive old city, restaurants galore, and the newer retail therapy area; this hotel straddles the divide. Guggenheim is a short stroll along the river bank and Plaza Nueva, the pintxos epicentre of Bilbao, is right across. So location is… Read more

• User: takerholm

  Trip type: Family

  Really good

  This was a fantastic hotel, everything was perfect. The service was really good. The breakfast price differed depending on the day, which I think is a great idea for a hotel if they still have availability. We only paid 12.50 pp for our breakfast which was really good value for money. They told us about this at check in but gave us time to decide, this was all done very well. Marisel Lara, Gues… Read moreThis was a fantastic hotel, everything was perfect. The service was really good. The breakfast price differed depending on the day, which I think is a great idea for a hotel if they still have availability. We only paid 12.50 pp for our breakfast which was rea… Read more

• User: Paul C

  Trip type: Family

  A very comfortable stay at the Sercotel Ayala

  Had a wonderful stay in the Sercotel Ayala last week - very central location in the city, within walking distance of most major sites, particularly the Casco Viejo and the Guggenheim. The room was clean and comfortable, and great value for money, while breakfast was excellent, particularly with the wide spread of offerings available. Despite being in the heart of Bilbao, the quiet atmosphere of th… Read moreHad a wonderful stay in the Sercotel Ayala last week - very central location in the city, within walking distance of most major sites, particularly the Casco Viejo and the Guggenheim. The room was clean and comfortable, and great value for money, while breakfa… Read more

• User: Melissa D

  Trip type: Family

  Would stay here again

  We had a great stay during the eclipse. Quiet and clean room. Helpful and friendly staff. Excellent location. Great value for money. Marisel Lara, Guest Services / Front Office at Sercotel Ayala, responded to this review Dear guest,Thank you for your kind words regarding your recent stay at Sercotel Ayala. We are delighted to hear that you enjoyed our quiet and clean accommodations, as well a… Read moreWe had a great stay during the eclipse. Quiet and clean room. Helpful and friendly staff. Excellent location. Great value for money. Marisel Lara, Guest Services / Front Office at Sercotel Ayala, responded to this review Dear guest,Thank you for your kind… Read more

• User: Phil C

  Trip type: Couples

  Location is fantastic, hotel clean and friendly, but choose a city view. room.

  The location is perfect, just on the edge of the old town, by the river, easily walkable to the Guggeheim and all the sights. Staff are very friendly, breakfast is good, and great value. The room and bathroom really clean.Is it 4* in the wider sense? Probably not. It lacks a bar or any real sense of extra luxury or space. It's a great city break hotel, probably slightly above a solid 3*.The room w… Read moreThe location is perfect, just on the edge of the old town, by the river, easily walkable to the Guggeheim and all the sights. Staff are very friendly, breakfast is good, and great value. The room and bathroom really clean.Is it 4* in the wider sense? Probably… Read more