Heritance Ahungalla

Recent Reviews: 5314

• User:524garrym

  Trip type: Couples

  Eight days at the Hehitance The hotel has a lovely relaxing atmosphere

  21 Sept 2026

  The Heritance is set in a fantastic position on the beach and is very relaxing, all the staff are very considerate and made our stay very enjoyable. The food is fantastic and the choices are amazing. We venture out a few times and took advantage of the hotel packed lunches. Our room was great and Rukmal and the room guys were very friendly. Rukmal made our stay special with the towel art on the bed and a brilliant anniversary design. We will be back at sometime.

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• User:Malaka S

  Trip type: Family

  Outstanding Food & Service

  14 Sept 2026

  We had a wonderful stay at Heritance Ahungalla. The food was truly outstanding, especially the fresh seafood and the flavorful Sri Lankan buffet. Every meal felt special and beautifully prepared. The service was warm, attentive, and genuinely caring throughout our stay. Highly recommended for anyone looking for great hospitality by the beach.

• User:rebeccasonalidecruis

  Trip type: Family

  Beautiful hotel, but one staff member completely spoiled our experience.

  09 Sept 2026

  Beautiful hotel, but one staff member completely spoiled our experience.We stayed at the hotel last July, and overall, we really liked the property. The rooms were nice, the atmosphere was beautiful, and most of the staff were very friendly and helpful. Unfortunately, one particular experience with a manager named Pradip left us extremely disappointed.During our stay, my child was not feeling well. I requested the restaurant team if they could keep the buffet open for a little longer, or if I could take a small portion and keep it for my child to eat later. One waiter told me that permission was required and directed me to Pradip.He directly said “NO” in a very aggressive and rude tone. I completely understand if there is a hotel policy and the request cannot be allowed. But there is a proper and polite way to explain this to a guest. What upset me most was the complete lack of empathy even after I explained that my child was unwell.He also mentioned that there would be an additional charge if I took anything from the buffet for my child. I honestly could not understand this. My child was already entitled to the meal, so why would there be an extra charge for just a few pieces of fruit or some juice?What disappointed me even more was seeing him eating inside the restaurant later, even though we were told that the buffet was closed. If the buffet was closed, why couldn't he simply help us with a few fruits for a sick child?For me, this was never about the food or the money. It was about basic kindness, understanding and how a guest is treated, especially when a child is unwell.The hotel itself is lovely and most of the staff were excellent, but unfortunately, one person's behaviour can leave a very bad impression of the entire property.I hope the higher management of Aitken Spence Hotels will look into this matter seriously. A 5-star hotel can have policies, but it should also have empathy and proper guest handling.Very disappointed with this particular experience.I will also inform the senior management of Aitken Spence Hotels about this matter, Mr. Suhith, Sujith J and Ms. Thilini Thanks!

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• User:HasaliR

  Trip type: Family

  Our 3rd visit to Heritance Ahungalle...What we loved and what could be improved!!!!!

  08 Sept 2026

  My family and I stayed at Heritance Ahungalla for two nights and three days. As soon as you set foot into the reception of the hotel, you're greeted with the tranquil view of the infinity pool merging with the Indian Ocean. The architectural design done by the renowned Deshamanya Geoffrey Bawa truly portrayed modern tropical modernism. The structure of the hotel and the pond at the front added to its relaxing atmosphere. Nothing bad could be said about the food; at every meal, there was a huge variety of dishes. The heavenly taste of the chicken kottu hadn't changed since the last time I'd been here 10 years ago. Special appreciation to Agra and Pradeep, who were always there to help us in the Jute Restaurant; their warm and welcoming manners truly show their dedication to their job. Despite its advantages, Heritance did prove to have certain disadvantages. The front desk ladies lack customer care. The reception doesn't always pick up, and there was one certain receptionist who was rude and didn't show great qualities. The restaurant was crowded all the time, and we had to remind them several times to get things done. There was also unnecessary noise at the crack of dawn,n which disrupted our sleep. However, the GM, who was in fact a well-mannered person, apologised and provided promises of improvement. We hope that those who visit Heritance Ahungalla can enjoy it as much as we did, with the hope that said disadvantages have been fixed. Aitken Spence Hotel Management, Owner at Heritance Ahungalla, responded to this review Dear Valued Guest,Thank you for taking the time to share such a detailed and thoughtful review of your recent stay at Heritance Ahungalla with your family.We are delighted to know that you appreciated the breathtaking ocean views, the tranquil surroundings, and the distinctive architectural vision of the renowned Geoffrey Bawa. It is wonderful to hear that these elements contributed to a relaxing and memorable experience for your family. We are equally pleased that you enjoyed the variety of our culinary offerings and, in particular, that our chicken kottu continued to bring back fond memories from your previous visit.Your special mention of Agra and Pradeep is sincerely appreciated. We will be delighted to share your kind words with them, as recognition such as this is a great encouragement to our team.At the same time, we sincerely regret the shortcomings you experienced, particularly regarding the responsiveness and service at the Front Office, the restaurant crowding and delays, and the early-morning disturbance that affected your rest. Please accept our sincere apologies for these inconveniences. While we are pleased that our General Manager was able to personally address your concerns during your stay, we fully understand that these issues should not have occurred in the first place.Your feedback has been taken seriously and will be shared with the relevant departments as we continue working to improve our service standards and ensure a more seamless experience for our guests.Thank you once again for recognizing both the strengths and areas where we can do better. We truly value your feedback and hope to have the opportunity to welcome you and your family back to Heritance Ahungalla, where we can provide the exceptional experience you deserve.Warmest Regards,Purnima WeerasingheFront Office ManagerHeritance Ahungalla

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• User:Sanduni V

  Trip type: Family

  Everything is awesome

  08 Sept 2026

  Beautiful sea view with very calm location. Overall the nicest place in ahungalla Aitken Spence Hotel Management, Owner at Heritance Ahungalla, responded to this review Dear Valued Guest,Thank you very much for your kind and wonderful feedback.We are delighted to know that you enjoyed the beautiful sea views and the peaceful, tranquil surroundings of Heritance Ahungalla. It is truly heartening to hear that you consider us one of the nicest places in Ahungalla.Your appreciation means a great deal to our entire team and encourages us to continue creating memorable experiences for our guests.We sincerely look forward to welcoming you back for another relaxing and enjoyable stay.Warmest Regards,Purnima WeerasingheFront Office ManagerHeritance Ahungalla

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