Hotel is a good service an good room ,an food everything are fine thanks for everything ...
Ramith Nanayakkara, Marketing at The Grand Kandyan Hotel, responded to this review
Dear Pathum,Thank you very much for your kind review! We are delighted to hear that you had an "Excellent" experience with us at The Grand Kandyan.It is wonderful to know that you were satisfied with our service, your room, and the food. Our entire team works hard to ensure that "everything is fine" for our guests, and your appreciation makes our efforts worthwhile.Thank you for choosing to stay with us, and we look forward to welcoming you back to Kandy very soon!Ramith Nanayakkara (Public Relations Executive)
User:wayomif
Trip type: Friends getaway
Excellent service
02 Apr 2026
I recently visited The Grand Kandyan Hotel for a friend’s wedding and had a wonderful experience from start to finish. I first accompanied my friend to the hotel to check and confirm arrangements, and later attended the wedding and stayed overnight as well.The service throughout was truly top-notch—every staff member was warm, attentive, and professional. The food was excellent, with great variety and quality, especially during the wedding function.The rooms were beautifully designed, modern, and very comfortable, with all the amenities you would expect for a relaxing stay. Everything about the hotel—from the ambiance to the hospitality—made the experience memorable.They are very clean and great value for money. I would absolutely recommend this hotel to anyone visiting Kandy, and I would happily stay here again in the future.
Ramith Nanayakkara, Marketing at The Grand Kandyan Hotel, responded to this review
Dear Wayomif,Thank you so much for your wonderful review! It is a pleasure to hear from a guest visiting us from Colombo, and we are honored that you chose The Grand Kandyan not only for your stay but also to celebrate such a special occasion as your friend’s wedding.We are delighted that our service was "top-notch" from your very first visit to finalize arrangements all the way through to your overnight stay. Our banquet and service teams take great pride in ensuring that wedding functions are seamless and memorable, so hearing that the food quality and variety met your expectations is fantastic feedback for our chefs.It is also great to know that you found our rooms modern, comfortable, and a great value for money. We strive to provide that perfect blend of luxury and relaxation for all our guests, whether they are here for an event or a getaway.Thank you for your kind recommendation and for being part of such a beautiful celebration at our hotel. We look forward to welcoming you back to Kandy very soon!Ramith Nanayakkara (Public Relations Executive)
User:305gayana
Trip type: Family
Great Experience Again
31 Mar 2026
Gand Kandyan become my go-to hotel in kandy. I’ve stayed there recently with family, and each visit has exceed my expectations. The team truly values loyal and returning guests, which is why I continue to choose Grand Kandyan.Special thanks to Front Office Manager wathsala and the Concierge team; as well for their world-class customer service. The restaurant, pool and housekeeping teams have also delivered consistently outstanding hospitality. Simply put Grand kandyan sets the standard for service and experience in the city.We realy enjoyed the hospitality, views and the comfort. We like to thanks the entire team and as they went above and beyond.Once a again thanks a lot and i look forward to visit again in the future.
Ramith Nanayakkara, Marketing at The Grand Kandyan Hotel, responded to this review
Dear 305gayana,Welcome back to your "go-to" home in Kandy! It is such a pleasure to receive a review from a loyal returning guest, and we are honored that The Grand Kandyan continues to exceed your family's expectations with every visit.There is no greater compliment for us than knowing that our efforts to value and recognize our loyal guests are hitting the mark. I will personally share your "world-class" commendation with Wathsala, our Front Office Manager, as well as our Concierge, Restaurant, Pool, and Housekeeping teams. They will be thrilled to know that their consistent hospitality across all departments has set the standard for your stays in our city.We are so glad you continue to enjoy our signature views and comfort. Thank you for your continued trust in us; it is guests like you who inspire our entire team to go "above and beyond" every single day.We already look forward to welcoming you and your family back for your next visit!Ramith Nanayakkara (Public Relations Executive)
User:Rangana A
Trip type: Family
Exceptional Hospitality and a Truly Memorable Stay
29 Mar 2026
Our stay at The Grand Kandyan Hotel was outstanding from the very moment we arrived. The check-in process was smooth, warm, and welcoming, setting the tone for what became a genuinely memorable experience.The staff deserve special appreciation. Every team member we encountered was courteous, attentive, and professional, always greeting us with a smile and a genuine desire to help. Their hospitality felt sincere and effortless, making us feel valued throughout our stay.The atmosphere of the hotel is elegant and calming, with beautifully maintained interiors and stunning views that perfectly complement the charm of Kandy. It is an ideal place to relax while still feeling connected to the cultural heart of the city.The food was another highlight. Each meal was delicious, well presented, and full of flavour, with an impressive variety to suit different tastes. The service at the restaurant was equally excellent, prompt, polite, and attentive without being intrusive.Overall, The Grand Kandyan Hotel delivers a perfect blend of comfort, luxury, and heartfelt hospitality. We highly recommend it to anyone visiting Kandy and look forward to staying here again in the future.
Ramith Nanayakkara, Marketing at The Grand Kandyan Hotel, responded to this review
Dear Rangana A,Thank you so much for your glowing review! We are absolutely delighted to receive such high praise from a guest visiting us all the way from Melbourne. It is heartening to know that your stay at The Grand Kandyan was outstanding from the very first moment of your arrival.Our team strives to provide hospitality that feels "sincere and effortless," and hearing that every staff member you encountered made you feel valued is the highest compliment we could receive. We are also thrilled that you enjoyed the elegant atmosphere and our "delicious" culinary offerings—our chefs take great pride in presenting flavors that reflect the cultural heart of Kandy.Knowing that you found our hotel to be a perfect blend of comfort and luxury makes all our efforts worthwhile. We truly value your high recommendation to the travel community and look forward to welcoming you back for another memorable stay in the future!Ramith Nanayakkara (Public Relations Executive)
User:cherylhinton
Trip type: Couples
Gave me fawlty towers vibes
28 Mar 2026
We stayed at this hotel for a couple of nights and were on a half board basis.The good:The staff are really friendly and helpful, they make the experience.The views from the rooftop are excellent and you can see for miles.The food was pretty good and we had no complaints about breakfast or dinner.The rooftop bar was good for lunch and drinks after dinner - again really friendly staff.To be improved:The rooms are dated and bit shabby.Air con didn’t work and the room was really hot.The room electronics were through a weird system which didn’t really work - light switches would be much better.Some of the furniture was really impractical in the rooms and was massive - like the glass coffee table that was very sharp.The dining room needed some updating and a deep clean - the windows and walls were pretty dirty.At some point this hotel must have been state of the art, but that time was a while ago. We had a decent stay here but it is certainly not 5 star and needs a lot of investment to bring it up to the standards people would expect these days.
Ramith Nanayakkara, Marketing at The Grand Kandyan Hotel, responded to this review
Dear Cherylhinton,Thank you for your candid review and for visiting us from Oxfordshire. We appreciate your "Fawlty Towers" comparison—while we aim for a much smoother operation than Basil’s, we take your points about our aging infrastructure very seriously.It is wonderful to hear that our staff made such a positive impact on your stay. We truly believe our team is our greatest asset, and I am glad their friendliness and helpfulness shone through at the rooftop bar and during your meals. I am also pleased that you enjoyed the scenic views and our breakfast and dinner offerings.However, I sincerely apologize for the frustrations you encountered in your room:Climate Control: A non-functional air conditioner is unacceptable, especially in our tropical climate. I have flagged this with our Engineering Dept. to inspect the units in the wing where you stayed.Room Controls & Layout: We hear you on the "weird" electronics system. While it was once a modern feature, we recognize that simple, intuitive switches are often preferred. Your feedback regarding the impractical furniture, specifically the sharp coffee table, is noted for our future room audits.Cleanliness & Upkeep: There is no excuse for dusty windows or marked walls. I have addressed this directly with our Executive Housekeeper to ensure our deep-cleaning schedules are strictly enforced.We are at a point where we recognize that "state-of-the-art" is in our past, and significant investment and renovation are required to meet modern five-star expectations. Your feedback serves as a vital tool for our management team as we plan these much-needed upgrades.Thank you for staying with us and for helping us identify exactly where we need to focus our efforts.Ramith Nanayakkara (Public Relations Executive)
Kandy, Kandy
About Grand Kandyan Hotel
User Rating & Reviews
06 Apr 2026
28 Mar 2026
0204 505 9777