Heritance Tea Factory

Name: Heritance Tea Factory
Address: Kandapola Nuwara Eliya, Nuwara Eliya, sri-lanka
Telephone: +44-204-505-9777
Rating: 4.5

Nuwara Eliya, Sri Lanka

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About Heritance Tea Factory

location

This luxurious hotel is located around 2000 m above sea level in the mountains where Ceylon Tea comes from and is only 6 degrees from the Equator. It was built in the time of the British Raj as a factory building. The nearest large town with plenty of shops as well as a beautiful lake and train station is around 50 minutes away with local public transport (15 km away). The bus station is around 5 km away and Colombo airport is approximately 190 km from the hotel (5.5 hours with public transport).

facility

57 rooms are located on 5 storeys and can be reached by lift. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. Complimentary newspapers are available.

rooms

Rooms are equipped with air conditioning, individually adjustable heating and a fan. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A direct dial telephone, a TV, a radio, a CD player, a DVD player and WiFi (no extra charge) are provided as well. Guests will also find slippers in their rooms. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The hotel has non-smoking rooms.

sport

Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, crazy golf and golf are available. Sport and leisure facilities at the hotel include a gym, table tennis and billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include bed and breakfast, half board and full board. At breakfast (continental), lunch, and dinner, guests serve themselves at the lavish buffet or order a set menu (for lunch and dinner). Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Amenities at Heritance Tea Factory

Facilities
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  Air conditioning
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Common Area
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  Game Room
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  Library
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  Picnic area
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  Reception
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Outdoor Activities and Sports
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  Outdoor sports
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Bathrobes
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  Closet
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  Fireplace
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Gym
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  Billiards/Snooker
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  Golf
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Bus Station

5000 m

Golf Course

15000 m

Lake

15000 m

Shopping opportunities

15000 m

Train Station

15000 m

Sea

190000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

3242

Very Good

1054

Average

297

Poor

Terrible

Recent Reviews: 4745

User:Claphamite
Trip type: Family
Beautiful location
12 Apr 2026
A unique lovely hotel situated a 15-20 min drive outside of NE centre in a beautiful quiet valley. The building is amazing with lots of old features still in tact and the grounds are exceptional, big shout to the gardening team as well as Krishna in the mini tea factory - the kids loved it. We also did a 5k walk on part of the Pekoe trail from the hotel which was stunning scenery. One drawback was the quality of the food for the price, which didn't match up compared to other hotels throughout our trip. Premium pricing but not quite premium product.
User:Kitty V
Trip type: Family
Brilliant place - and brilliant staff
11 Apr 2026
Kesawan in the train carriage experience dinner was amazing! Top service! And fantastic food
User:Chris H
Trip type: Family
Amazing former tea factory now a charming hotel
10 Apr 2026
A serene, charming hotel set in the midst of rolling tea plantation. A visit to their tea museum and picking experience was fun and hugely enjoyable, dressing in traditional wear was a revelation. Had a drink in the bar, listen to the bar man he knows his drinks!!Dinner and breakfast were served in a beautiful exposed wood beams and floor the house curry in a must.The hotel organiser trip to the local tea pickers village. What an morning the family were so friendly and the lunch we helped cook was fantastic.We finished the day early and treated ourselves to a massage in the spa very relaxing the ladies wherever proficient and sorted out all the knot we've gain A totally relaxed hotel with wonderful views and amazing staff!
User:Daydream18465076684
Trip type: Family
An Unforgettable Stay at Heritance Tea Factory
02 Apr 2026
Our stay at Heritance Tea Factory was truly a unique and memorable experience. The concept of transforming an old tea factory into a luxury hotel is simply brilliant, and the atmosphere perfectly captures the charm and history of Sri Lanka’s tea country.The location is breathtaking, surrounded by rolling green tea plantations and misty mountain views. Waking up to that scenery was magical, and the cool climate makes the experience even more special.The highlight of our stay was the exceptional service at the restaurant. A special thank you to Harsha, Vijay, Norbert, and Rubinoth, who went above and beyond to make our dining experience outstanding. Their hospitality, attentiveness, and genuine warmth made us feel incredibly welcome. They were always smiling, attentive to every detail, and ensured we had a fantastic dining experience throughout our stay.The food itself was excellent, with a great variety of Sri Lankan and international dishes, and enjoying meals while overlooking the tea plantations made it even more memorable.Heritance Tea Factory is not just a hotel — it is an experience that combines history, nature, and outstanding Sri Lankan hospitality. We highly recommend it to anyone visiting Nuwara Eliya and the hill country.We will definitely return again.
User:SaffyDog
Trip type: Couples
Stylish and well thought out, but let down by breakfast
30 Mar 2026
We were driven the 3hrs from Kandy to Nuwara Elia as the train service remains out of commission after the cyclone, although with hindsight the 4 hour train journey might have been too much anyway.We stopped en route for photos, coffee and coconuts and a visit & tasting at the Laboukelle tea factory, highly recommended.After a fun lunch at Themparadu in N-E (recommended) we were driven on to the Heritance Tea factory, a wonderfully restored colonial tea factory, the final 5km being on single-lane road weaving along & up through the plantations into the growing afternoon gloom - apparently the clouds descend most afternoons.The spa had some availability despite our late afternoon arrival (good treatment & good value for money), and duly refreshed we enjoyed an unparalleled immersive dining experience in a vintage train carriage ($100pp + drinks, good selection by the glass), complete with uniformed guard/waiter. Magic.Our room was comfortable and well-equipped, but a bit warm, thankfully the windows could be opened. We only stayed one night, but activities including cycling and tea plantation visits looked fun and we could have happily stayed two nights.Great effort has been made to include elements from the past, with helpful information provided on the various vintage machinery.Our only negative comment would be that the breakfast buffet did not live up to the standard of the venue, both in terms of the food offering and the service, which was not that welcoming (and charging extra for a cappuccino seems a bit unnecessary!). Nothing that a little attention from management can't remedy.Our adventure was organised by Caroline at Stylish Resorts, with in-country help from Sri Lanka in Style. Please remember to say ‘thank you ’ and to tip, as every little helps.