Hotel Reisen

Recent Reviews: 780

• User:Alan F

  Trip type:

  NOT a 5-star hotel

  13 Jun 2026

  Disappointing. We expected a 5-star hotel. This hotel is not one. While the concierge and the breakfast were both top-notch, the front desk service was very mediocre. The woman who checked us in made several mistakes on our reservation regarding whether our reservation included breakfast. Luckily we had written confirmation that it did. When my wife was unhappy with our room because it was right next to the elevator, she asked for another room - the woman said none were available (then we heard her an hour or so later offer another room to a gentleman who was unhappy with his room). They also offered no help with luggage. We paid the exorbitant price for laundry, but when they were done (late) they called us and told us we could pick it up from the desk, rather than delivering. Just not a 5-star hotel. If you expect something less, you probably won't be disappointed. Hôtel Reisen, Gästservice/reception at Hotel Reisen, responded to this review Dear Alan,Thank you for your feedback, and please accept my apologies that your experience did not meet the standard you rightly expected.The mistakes at check-in regarding your breakfast, the absence of luggage assistance, and the handling of your laundry all fell short of what we strive to deliver. I am also sorry to read about the difficulty over your room, and I will be reviewing it with our front office team.I am glad our concierge and breakfast made a positive impression, though I recognise that does not offset the frustrations you encountered. We would genuinely welcome the opportunity to provide a better experience in future.Kind regards,Filip EkmanGuest Relations ManagerHôtel Reisen

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• User:Bluelabelmalt

  Trip type:

  Excellent location in the old town

  10 Jun 2026

  Nice hotel but queen room felt very tight and small. They give you a tea kettle, which is very convenient and instant coffee In the room.Concierge multiple were excellent in terms of advising way to go and what to do. Front staff overall were very friendly and helpful. Hôtel Reisen, Gästservice/reception at Hotel Reisen, responded to this review Dear Guest,Thank you for your kind review.We are pleased to hear that you enjoyed our location in Gamla Stan and found our Front Desk and Concierge teams friendly, helpful, and knowledgeable. Your comments will mean a lot to the team.We also appreciate your feedback regarding the room size. As our rooms vary within this historic building, we are always happy to help guests find the room category that best suits their preferences.We hope to welcome you back to Hotel Reisen soon.Yours Sincerely,Analice Martinsson

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• User:Jill I

  Trip type:

  Wonderful stay

  05 Jun 2026

  Excellent hotel in ideal position for exploring wonderful Stockholm. Without exception all staff extremely helpful & friendly - excellent customer service. Hôtel Reisen, Gästservice/reception at Hotel Reisen, responded to this review Dear Jill I,Thank you for your kind review. We are delighted that our location served you well in exploring Stockholm, and your generous words about the team's service will be shared with all of our staff, they will be most appreciative.We hope to welcome you back to Hôtel Reisen on a future visit.Best regards,Team Reisen

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• User:Kinjal G

  Trip type: Family

  A Hotel With a Warm Soul

  01 Jun 2026

  As our Scandinavian journey came to an end, we found ourselves at Hotel Reisen in Stockholm, and in many ways, it was the perfect ending.As frequent travelers, and as Indians who have grown up with exceptionally high standards of hospitality, we rarely find hotels outside India that make us feel genuinely welcomed. Hospitality can be efficient, professional, and polished, yet still feel transactional. Hotel Reisen was different.From the moment we arrived, there was a sense that the people here were truly invested in making our stay memorable. Mimi, Eric, Matthews, Alexander, Daniel, Bosto, Miguel, Nargis, and the entire teams at reception and the restaurant created an experience that felt thoughtful at every step. Every interaction reflected warmth, attentiveness, and an eagerness to help.What impressed me most was how seamlessly the staff worked together. Requests never disappeared into the system. People followed up. They checked whether things had been completed. There was a shared awareness across departments that made everything feel effortless from the guest’s perspective. You never heard, “You’ll have to ask the person you spoke to earlier.” Everyone seemed informed, engaged, and ready to help.The location is another tremendous advantage. Stockholm is easy to explore from here, and after long days discovering the city, it was a pleasure to return to a hotel that felt inviting and comfortable. The breakfast each morning was excellent, and every member of the team communicated fluently in English, making conversations easy and natural. They also went out of their way to help us find restaurants that catered to our vegetarian preferences, something we greatly appreciated.As a psychologist, I often pay attention to the culture of places. What stood out at Reisen was that the warmth did not seem scripted. It felt authentic. The staff appeared happy to be there, happy to work together, and happy to welcome guests. That kind of environment cannot be manufactured. It is built over time, and guests can feel the difference.Stockholm is a large city, yet we discovered a warmth and humanity here that made the experience special. Hotel Reisen reflected that spirit beautifully. Hyatt is a global brand, but Reisen has a soul of its own, and that made all the difference.Looking back, our memories of Stockholm will always be tied to the people at this hotel. They turned a stay into an experience and ensured that our Scandinavian journey ended on exactly the right note.We are incredibly glad we chose Hotel Reisen. Anything less would have felt like a disappointing ending to an otherwise wonderful trip. Instead, we will be leaving with gratitude, great memories, and the feeling that all was well that ended well. Hôtel Reisen, Gästservice/reception at Hotel Reisen, responded to this review Dear Kinjal G,Thank you for this truly heartfelt review. It is rare to receive feedback written with such warmth and thoughtfulness, and it has meant a great deal to everyone here.We are honoured that Hôtel Reisen provided the right ending to your Scandinavian journey. Your observation that our hospitality felt genuine rather than scripted is perhaps the finest compliment we could receive. It truly reflects exactly the culture we work to nurture every day.Your kind words will be shared with our entire reception and restaurant teams, who will be delighted to know how much their care meant to you. We are equally pleased that we could assist with restaurants suited to your vegetarian preferences and that breakfast and the location added to your experience of Stockholm.It would be a privilege to welcome you back, whenever your travels bring you to Stockholm again.Best regards,Team Reisen

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• User:Daniel_Venro

  Trip type: Family

  A Wonderful Stay in Reisen Hotel with Exceptional Concierge Service!

  31 May 2026

  My wife and I stayed at the hotel for several days during our visit to Stockholm, and we had a wonderful experience from the moment we arrived. The hotel is beautiful, well maintained and tastefully designed. Our room was comfortable and elegant, and the view was absolutely stunning. We also really enjoyed the calm and welcoming atmosphere throughout the hotel.The spa was excellent! It was clean, relaxing and exactly what we needed after spending the day exploring the city. We also had dinner at the hotel restaurant and really enjoyed both the food and the service. One of the highlights of our stay was the service we received from Jonathan at the concierge desk. On our first day, we asked for recommendations for restaurants, attractions and places to visit in Stockholm. He took the time to understand what we were looking for and gave us detailed suggestions that suited us very well.During our stay, we returned to the concierge desk several times with different questions and reservation requests. Jonathan was always smiling, patient and helpful, and everything was handled quickly and professionally. What we appreciated most was that whenever we came back from the places he had recommended, he remembered us and asked how our experience had been.That personal touch made the stay feel even more welcoming. The hotel was already a lovely place to stay, but the warm and attentive service made the experience even better. We would be very happy to return on our next visit to Stockholm. Hôtel Reisen, Gästservice/reception at Hotel Reisen, responded to this review Dear Daniel_Venro,Thank you for this wonderful review and for choosing Hôtel Reisen during your visit to Stockholm.We are delighted that you and your wife enjoyed your room and its view, the spa, and dinner at our restaurant. It is especially heartwarming to read your kind words about Jonathan. Taking the time to understand each guest and following up on their experiences is exactly the spirit of service we strive for, and we will make sure your praise reaches him personally. He will be thrilled.It would be a true pleasure to welcome you both back on your next visit to Stockholm.Best regards,Team Reisen

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