Airport Hotel Basel

Recent Reviews: 881

• User:Q6741WNchrism

  Trip type: Business

  >100 nights per year away from home and this is one of my favorites!

  22 Jan 2026

  This hotel exceeded all my expectations for its price point. It may not be a luxury stay, but it is exponentially nicer than comparable hotels, primarily due to its exceptional value and quality service. Here’s why it performs so well above its category: Outstanding Staff: Every interaction with the employees, from check-in to maintenance, was fantastic. The staff makes you feel right at home. Special recognition goes to Nashir, Dominique, and Tom for their outstanding service at the bar and elsewhere; they truly embody the "Cheers" atmosphere, remembering faces and making every guest feel like a local. Immaculate Rooms: The rooms are incredibly clean—a major standout. I was comfortable walking around barefoot, a rarity in US hotels where my feet usually get dirty quickly no matter the hotel's supposed rating. While the synthetic bedding options aren't a high-end luxury, they are perfectly fine and contributed to a great stay. Kudos to the excellent, though unknown, cleaning staff! Delicious Dining & Bar: Whether it’s breakfast, dinner, or a quick bite at the bar, the food is excellent and diverse. This week I was treated to unique options like wild boar and venison, which were fantastic. The bar staff creates a welcoming, friendly atmosphere that makes it a pleasure to stop in after a long day. Perfect Location for Travelers: The location is ideal, especially for airport access. Bus 50 provides an easy 8-minute ride to or from the airport, with the bus stop mere steps from the lobby door. This line also conveniently connects to bus 36 for easy travel into downtown Basel. For business travelers near the airport, the convenience is unmatched. I will definitely be returning to this local Basel gem! Désirée Krieg, General Manager at Airport Hotel Basel, responded to this review Dear Q6741WNchrism, thank you so much for taking time to write this great review on tripadvisor. We are glad to count you to one of our repeating guests and it is always a great pleasure to welcome. We are looking forward to your next stay. Désirée Krieg, General Manager

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• User:Brian M

  Trip type: Friends getaway

  Yolande was a star!

  20 Oct 2025

  We found the service at this hotel was excellent. British Airways cancelled our flight at the last minute and we stayed here whilst we waiting for our next available flight. The staff could not have been more helpful, mitigating a stressful situation for 4 pensioners! We must give a special mention to Yolande who looked after us and could not have been more professional, helpful and friendly which was much appreciated and reflected very well on the hotel as a whole. Désirée Krieg, General Manager at Airport Hotel Basel, responded to this review Dear K7420SNbrianm, thank you so much for your great review. We are glad that you nejoyed your stay although the cicumstances were not nice. We will forward your special compliment to Yolanda and hope to welcome you soon again. Désirée Krieg, General Manager

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• User:Chris H

  Trip type: Family

  Very convenient

  05 Oct 2025

  A very convenient hotel close to Basel airport. The hotel is ideal without a car. The airport bus link between the city and the airport stops at the hotel so great for getting to both city and the airport. In addition there is a shuttle service which can be booked. The hotel has unusual decor but the rooms are spacious, well equipped and soundproofed. Breakfast is extensive in the main dining room which is large with a pleasant atmosphere. Staff are pleasant and helpful.A relaxing place to spend the night before a flight. Désirée Krieg, General Manager at Airport Hotel Basel, responded to this review Dear ChrisatScotsGap, thank you so much for taking time to write a review on Tripadvisor. We are glad to read that you enjoyed your stay and hope to welcome you soon again. Best regards Désirée Krieg, General Manager

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• User:lighty2014

  Trip type: Family

  Kind reception staff, particularly Maram

  31 Aug 2025

  Not only was this a lovely hotel with great rooms, my main reason for the review is to praise and congratulate your hotel on your reception staff. We stayed from the 16-18 August due to an Easyjet flight cancellation, and we had suffered a family bereavement only a couple of days earlier. Maram a lady receptionist dealt with us beautifully and with such kindness when she was aware of this, and I wanted to personally thank her for that Désirée Krieg, General Manager at Airport Hotel Basel, responded to this review Dear Lighty2014, thank you so much for your great review on Tripadvisor. We are glad that you had a good time in our hotel after you cancelled flight. We will forward your amazing words to Maram and hope to welcome you soon again. Désirée Krieg, General Manager

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• User:Voyager61193419077

  Trip type: Couples

  Discrimination

  17 Aug 2025

  I am writing to express my deep disappointment with the treatment my partner and I received during our stay at Basel Airport Hotel, Room 814, from 16/08/2025 to 17/08/2025. We were referred to your establishment due to flight disruption, exhausted and stressed, and instead of support we experienced a series of unacceptable incidents.The check-in process was unnecessarily lengthy, and despite being two passengers, we were allocated a single room. When we asked about dinner, the receptionist, Dominik, told us the restaurant was closed, while his colleague Marija confirmed it was open until 1 AM. He then stated we had no entitlement to dinner, later changed his story to say the food had run out, and only reluctantly agreed to “arrange something.” When I requested to see the manager, he dismissed me, first pretending to be the manager himself and then saying his shift was over.At the restaurant, the voucher provided allowed no choice of dishes, and the food offered was of poor quality. We were forced to purchase an additional meal. Most offensive was Dominik’s remark that everything was “free” for us, that we should be grateful, and that we had no right to complain.Such behaviour was unprofessional and disrespectful. I request a full investigation, an explanation, and appropriate redress for the distress and additional expenses caused. Désirée Krieg, General Manager at Airport Hotel Basel, responded to this review Dear Guest,Thank you for your review on Google. After thorough internal investigation involving various employees, we believe that the situation on site was different. Please allow us to describe the incident from our perspective. Last Saturday, there were several flight cancellations by various airlines. When you arrived at around 10.30 p.m., all of the guests were already there. At first, it was unclear which flight you were on. You were not particularly cooperative and my colleague asked you to hand over your voucher. As we had no information about a room for you, my colleague asked you to take a seat at the bar so that he could contact the airport. As is our custom, he offered you water or orange juice, but you preferred a glass of wine, whereupon he pointed out that you would have to pay for this yourself. This led to the first discussions, as you felt that the glass was not full enough. To avoid any further discussion, my colleague only charges a small glass. You were then allocated a room, as we only had single rooms available. All our rooms are the same size (i.e. all beds are the same size, the only difference is the number of towels), and you were given towels for the second person when you checked in. The restaurant serves food for layover guests until 10 p.m. My colleague then made sure that you got something to eat. You did not like the food. However, 80 other people had already eaten the same thing before you without complaining. The price of the food provided by the airline is very limited, and we hope you can understand that it is impossible to cook individually for 80 unplanned dinners for each guest. We can understand your frustration at not being able to start your journey as planned, but we do not believe that this justifies your behaviour towards our staff. We regularly have guests from cancelled flights and always do our best to satisfy them. This works for 99% of guests, as they are simply happy to have a room and something to eat. Unfortunately, this does not seem to have been the case in your situation. We have reported your review to Tripadvisor, as it mentions a member of staff by name in a negative way. Wishing you all the best. Best regards Désirée Krieg, General Manager

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