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Novotel Basel City

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Novotel Basel City

locationSwitzerland, Basel

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About Novotel Basel CityAbout Novotel Basel City

Location

This hotel is located right in the heart of Basel.

Facility

The hotel has a lift and features 145 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, 24-hour room service, an alarm call service and a laundry service. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) are provided as well. Guests will also find slippers in their rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym and aerobics. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, JCB and MasterCard.

Amenities at Novotel Basel City Amenities at Novotel Basel City

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

315

Very Good

283

Average

64

Poor

17

Terrible

12

Recent Reviews: 691

  • User:CD323

    Trip type: Couples

    Good location

    rating30 Apr 2026

    Very clean comfortable modern hotel in a good location for arriving by train and a reasonable walk into the city but there is a tram close by if needed and card provided by hotel to use at no cost.Staff on reception very friendly. Bar staff not so much when i redeemed my welcome drink vouchers. A little surly.Gym was adequate. Didn’t eat at hotel so can’t comment.My only gripe was the cardboard coffee cups. No idea why proper cups which can be washed can’t be provided instead of throwing away the cups!!!Apart from that all good and would recommend.

  • User:Srijit S

    Trip type: Business

    Comfortable hassle free stay

    rating05 Jan 2026

    I came there with family to receive the BLT Built architectural award at the event held at Elisabethen Church, Basel.Simple clean modern interiors - the lobby and restaurant. Food was good but I wish there were more gluten free vegan options- though gluten free bread was available and chefs were happy to prepare it with olive oil. Courteous staff front office and restaurant - I can recall Vera, Shalini, Marco and Hannah.Easy Tram access from just near the hotel.Thank you,Ar. Srijit Srinivas

  • User:thegeorgiegirl1

    Trip type: Family

    Quality affordable family hotel

    rating28 Oct 2025

    Our room was ready early when we arrived from the airport at midday - win!Modern stylish hotel, helpful staff, delicious food in restaurant (though the cooked breakfast not the hottest or tastiest, the rest was great). Location not near much except huge train lines but easy to get tram in to town! Not much to do for kids (one ping pong table & 1 gaming table in bar) but the Basel pass was great, enabling us to hop on the tram (around 5 stops) for free & offering 50% off attractions. To reach car park from airport, turn right after hotel and you drive up the road behind the hotel. Novotel car park is towards the end of the road. Follow signs inside, quite straightforward. Happy customers :)

  • User:156richh

    Trip type: Business

    Very Good Stay

    rating15 Oct 2025

    Had a great stay here for work. Excellent location- short walk from train station. Nice breakfast, clean and large rooms.

  • User:24abhisheksingh

    Trip type: Business

    Ok ok stay

    rating22 Sept 2025

    Hotel is good place and walkable tram station however the hotel rooms are not spacious and breakfast and dinner options are also limited. Everything in hotel is on request basis and if you ask for something to be delivered in room it’s chargeable.

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