Swissotel Kursaal Bern

Recent Reviews: 217

• User:Ernest M

  Trip type: Couples

  Excellent experience

  08 Jun 2026

  Stayed 2 nights Excellent service the whole time we stayed2 girls at the front desk, Fabienne and Seiasi, went above and beyond in helping us manipulate the public transportation. Kursaal Bern, Marketing at Swissotel Kursaal Bern, responded to this review Dear guest, Thank you very much for your wonderful feedback.We are very happy to hear that you had an excellent stay and that our service met your expectations. We will be sure to pass on your kind words to Fabienne and Selasi – they will be happy to hear it.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future.Until then, we wish you all the best and safe travels!Warm regards, F. KobelSwissôtel Kursaal Bern

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• User:Sunshine683451

  Trip type: Couples

  Last minute overbooked experience👎🏻

  03 Jun 2026

  I booked a two night stay on January 28 2026 , reservation QCLPGKPM, for two nights May 27-29 2026. I dedicated a lot of time and effort putting together my Swiss vacation selecting hotels close to the attractions and restaurants that I had included in my plans. On May 25, two days before my arrival and in middle of my Swiss vacation I got an email that they were overbooked and they were moving me to a sister hotel that was further away from the Bern City Center. This disrupted all my prior planning that was intended for a seamless and enjoyable Swiss vacation. I had booked 4 months prior for them to move me out two days before my arrival. A terrible experience without ever reaching the hotel.

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• User:bakur h

  Trip type: Friends getaway

  I Recommend this hotel everyone

  12 Apr 2026

  Big beautiful and clean hotelStuff is very kindLocation is good 1 km from Bern railway station Room is very clean and comfortable Kursaal Bern, Marketing at Swissotel Kursaal Bern, responded to this review Dear Mr Bakur,Thank you for your kind words regarding your recent stay with us.We are glad you appreciated our hotel's cleanliness, comfortable accommodations, and especially our staff's hospitality.Your recommendation means a lot to us, and we look forward to welcoming you back to the Hotel soon!Kind regards,P. BonillaSwissôtel Kursaal Bern

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• User:Brad K

  Trip type: Family

  Great front desk!

  04 Apr 2026

  Crystal and Tara were amazing at the front desk and extremely helpful! They even provided my brother with advise on how he could potentially move to Europe! The hotel is very nice as well but Crystal and Tara made the stay amazing! Thank you! Kursaal Bern, Marketing at Swissotel Kursaal Bern, responded to this review Dear Brad,Thank you very much for your kind words following your recent stay with us.We are glad our Front Office colleagues made a positive impact on your experience.Your kind feedback will be gladly shared with the team.We truly appreciate your comments and look forward to the pleasure of welcoming you back again soon.Kind regards,P. BonillaSwissôtel Kursaal Bern

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• User:Diviva

  Trip type: Friends getaway

  Comfortable stay, friendly staff

  26 Mar 2026

  The service in the Swissôtel Kursaal Bern is good. The staff at the reception initially came across as cold, but soon warmed up as she processed our rooms with great efficiency. We got the keys to the three rooms we booked in under 5 minutes. The reception staff were patient in explaining how we could activate the Bern Guest Card, which granted us complimentary transport within Bern, and how we could use it. We went back to her on multiple occasions with queries about our rooms and amenities around the hotel. She was patient and warm in answering all our questions, and welcomed us back to her if we had any more questions. We also met a very friendly bartender at the lounge when redeeming our welcome drink as part of the perks of being an ACCOR member. He was also patient in explaining the drinks that we were eligible to redeem. The friendly bartender brought us some nuts while we waited for our drinks to be prepared. We requested to leave our luggage at the concierge the next morning after we checked out, so we could do some sightseeing in Bern. The reception staff happily helped us with our luggage and even recommended some sights. Upon our return to the hotel to collect our luggage, the friendly reception staff quickly attended to us and brought our luggage out immediately.I checked into the 54㎡ Vitality Suite at Swissôtel Kursaal Bern, decked in a Scandinavian interior design with a minimalist look. The natural wooden finish can be seen from the walls to the flooring and extended into the living room and the bedroom. At the entrance, a knee-high drawer with a large slab of marble-looking vinyl top sits quietly at the side of the entrance. We found it suitable to be used as a luggage rack as the length is the same as our luggage. We also found the only wardrobe in the Vitality Suite next to the knee-high drawer. I thought for a suite of this size, the space allotted for us to stow our clothing is a tad underwhelming. There are two single-panel wardrobes installed in the entryway: one filled with shelving where the in-room safe is, and another with a hanging rack. While the space for hanging our clothing is tight, the shelving next door provided us with the much-needed space to stow our clothing. Sharing the same space in the entryway and situated across the wardrobe is the second entrance to the bathroom. Next to the wardrobe are two double-panel wardrobes, marking the start of the living room. Hidden inside these wardrobes, which the hotel termed as Vitality Closet, are workout equipment. The closet next to the wardrobe features a wooden wall bar and some yoga mats, and the closet next to the wall bar is fitted with sandbags of various weights and some sort of pulley system. There is a small LED TV installed in the Vitality Closet, but we couldn't figure out how to turn it on. Next to the Vitality Closet sits the sofa in the suite. Unlike conventional sofas, the sofa in the Vitality Suite is essentially a wooden platform with backing and some thin cushioning stacked on the platform. There is space on both sides of the sofa with wall-mounted reading lights and USB charging outlets, providing more illumination and additional spots for charging our lifestyle devices. The living room is also decked with two additional single seater, one in the form of an armchair and another a stool, which provided us with more seating space. A small wooden table between the chairs in the living room. This small coffee table is not only consistent with the Scandinavian theme, but it also makes the living room less cluttered. The false wall in the living room, opposite the Vitality Closet, separates the living room from the bedroom. Instead of mounting the TV on this wall, the TV is mounted onto the wall next to the floor-to-ceiling windows. I thought it made sense to fit the TV here as the lounging area in the living room is not placed in the centre of the room, but to the side. Underneath the TV lies a three-drawer chest that doubles up as a mini bar area and additional storage space. As a minibar, Swissôtel Kursaal Bern installed a Nespresso machine and a kettle and placed the mugs, glasses, tea bags and coffee capsules in the top drawer. The space by the false wall is used to house a work area, complete with power outlets to keep our laptops juiced up by the work desk. The mini fridge in the suite is found underneath the work desk, where the hotel keeps it stocked with complimentary beverages for guests to enjoy.On the other side of the false wall lies the bedroom, which has the same natural wood Scandinavian design language as the living room. The bedroom has a minimalist decor, furnished with a king bed and a vanity table. The king bed is topped with a firm mattress that provided us with great sleep quality. A large natural wood bedside table flanked both sides of the king bed. These bedside tables gave us a generous amount of space to lay out our lifestyle devices, including my iPad, and other knick-knacks to charge overnight with the European power outlet and two USB-A charging ports. I like how Swissôtel Kursaal Bern kept the bedside tables clean by mounting the bedside lamps onto the headboard on both sides. Unlike most bedside tables, these tables were not fitted with drawers. Instead, there is one open shelf on these tables, which somewhat limits the number of items we can stow here. However, the generous tabletop space was more than sufficient for us to place our stuff. Mounted on the false wall opposite the king bed is a large LED TV, which we can watch from the numerous local and international channels from the comfort of the king bed. A vanity table is furnished on the false wall underneath the TV. The generous space on the vanity table, fitted with one small mirror, also allowed us to stow our small items here. There are three power outlets fixed onto the false wall at the vanity table, allowing us to use this space to charge more of our lifestyle devices. I welcomed the three-tiered, large drawers designed under the vanity table, which vastly increase the storage space in the bedroom. The Vitality Suite has a small balcony accessible from the bedroom. The balcony is large enough to accommodate four pax, but is only furnished with two metallic outdoor chairs and one outdoor round table. The furniture in the balcony allows guests to sip coffee or dine in the balcony and enjoy the views of Bern with the Berner Münster standing tall amongst the buildings.Decked in light olive green, the bathroom presented a natural theme. Across from the bedroom entrance sits the sink area. Despite fitting dual sinks in the bathroom, the countertop offered at the sink is rather generous. Occupying the space on the right of the sink, separated from the bedroom with dark glass, is a large standalone bathtub. The placement of the tub here not only accentuates the spaciousness of the bathroom, but also allows us to watch TV in the bedroom from the bathtub through the black glass. A corridor opposite the bathtub and past the sink leads to the walk-in shower and toilet cubicles. These two facilities in the bathroom are located a little shy of the bathroom entrance from the entryway. Their location here, especially the toilet, allowed our guests to use the toilet without having to bash through the bedroom. The space allocated to the walk-in shower is generous, so I was able to shower without engaging in an elbow war with the walls. I like how Swissôtel Kursaal Bern installed a ledge next to the taps for us to place our toiletries and dental kits. The water pressure was excellent from both the rain and the regular shower heads fitted in the walk-in shower, and the hot water heats up pretty fast. The toilet cubicle, fitted with a lone porcelain throne, sits opposite the walk-in shower.We had a pleasant stay at Swissôtel Kursaal Bern. The hotel is close to the sights in Altstadt Bern. The Vitality Suite was very well appointed and very comfortable to stay in. The sleep quality on the king bed was so good that we felt refreshed after a night’s sleep. The staff that we interacted with were friendly and welcoming. Kursaal Bern, Marketing at Swissotel Kursaal Bern, responded to this review Dear Diviva,Thank you very much for your detailed and thoughtful feedback following your stay with us.We are delighted to hear that you enjoyed your time here, and especially that our service and the friendliness of our team stood out to you. Your kind words about our reception team and bar staff will be warmly shared with them, they will truly appreciate it.It’s wonderful to know that you felt well looked after and welcome throughout your stay, and that we were able to assist you whenever needed. We are also pleased that you found the check-in process smooth and the information about the Bern Guest Card helpful.Thank you as well for your insightful feedback on the Vitality Suite. We greatly enjoyed reading your impressions of the design, furnishings, and layout. Your comment regarding storage space has been carefully noted, as feedback like yours helps us continue to refine and improve our offering.We are especially happy that you were able to enjoy the comfort of the suite, a restful night’s sleep, and our facilities. It’s also lovely to hear that our location near Bern’s Old Town and the view from your balcony added to your experience.We very much look forward to welcoming you back again soon. Until then, we wish you all the very best.Kind regards,P. BonillaThe Swissôtel Kursaal Bern Team

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