Grand Hotel et Centre Thermal d'Yverdon-les-Bains

Recent Reviews: 560

• User:TravelCritic1985

  Trip type: Couples

  Not recommended, Consumer beware

  22 Feb 2025

  Very poor hotel that is undergoing renovations and is really just stressful not a relaxing site. I cannot recommend this hotel to anybody except somebody who wants to be hassled during a short holiday. The construction is likely to go on till 2027 and that would not book this hotel till after that date but even then I don't trust their honesty. Matthias Philipps, Directeur général at Grand Hotel & Centre Thermal, responded to this review Dear Guest,Thank you for sharing your feedback following your recent stay at our establishment. I sincerely regret that your experience was not up to your expectations, particularly due to the inconveniences related to our ongoing renovations.We fully understand that the current works might impact the peaceful atmosphere our guests seek, and I deeply apologize for the disturbances you encountered. These renovations are essential to enhance our facilities and ensure a superior experience in the future. We are committed to transparently communicating the progress and impact of these works to all our guests.Your comfort and satisfaction remain our highest priorities, and it is disappointing to hear we fell short on this occasion. Should you decide to give us another chance, we would be honored to demonstrate our dedication to providing an improved, relaxing stay.With kind regards,Matthias PhilippsGeneral ManagerGrand Hôtel & Centre Thermal Yverdon-les-Bains

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• User:Phhugg

  Trip type: Family

  Run down

  25 Aug 2024

  Oh, where do I even begin with my delightful stay at the “Four-Star” Grand Hotel and Centre Thermal? Let's start with the room: who needs air conditioning when you can experience the authentic, sticky embrace of summer? The management has thoughtfully provided a fan which does an excellent job of making sure you can't sleep. And who wouldn't love the rustic charm of opening the windows to let in a cool breeze, only to be greeted by the soothing sounds of the local Yverdonians choice of auto exhaust systems and subwoofers? Let's talk about the amenities. An iron? Please, this is a four-star establishment—what do you think this is, a hotel that actually cares about your appearance? Wrinkles are in, and nothing says “I’ve spent the night in opulent comfort” like stepping out in clothes that look like they’ve been inside a travel bag.The bathroom? Plastic cups, one bar of soap and a shampoo dispenser affixed to the tiles. The hallways? Oh, they’re a masterpiece. The stained carpets tell a thousand stories. The walls, with their artistic array of scratches and scuffs, are a visual diary of the staff’s ability to navigate a housekeeping cart.And then there’s the outdoor area, which offers a unique take on landscaping—namely, the "let's see what happens if we do nothing" approach. Weeds in the paving stones poolside? Check. Bird poop on the furniture? You bet. Cracked paint and rust? Done. The once-grand facade now sports a charming, faded look that whispers, "We had our heyday, but who needs maintenance anyway?" The look and feel of the Grand Hotel is “tired”. Its Four Star rating has expired in my opinion.On the plus side, the classic massage was wonderful. The food in the restaurant was excellent. Breakfast buffet was adequate, but it would have been nice to have a chef available at an egg station. In summary, if you're looking for a stay that combines the charm of a bygone era with all the discomforts of modern living, the “Four-Star” Grand Hotel is your dream destination. Just don't forget to pack a sense of humor—and maybe an iron. Julie Sacoun, General Manager at Grand Hotel & Centre Thermal, responded to this review Dear Guest., Thank you for taking the time to tell us about your experience at the Grand Hotel & Centre thermal.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At the Grand Hotel & Centre Thermal, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthias PhilippsGeneral Manager

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• User:tvlgrl11

  Trip type: Solo travel

  Horrible thermal experience

  15 Jul 2024

  do not waste your time at the thermal baths. It is nothing but a pace for locals and kids to go. The lounge chairs are on grass and weeds with bushes all around that aren’t even properly trimmed so you don’t even have a view of the water. The Jacuzzis are not even warm. The pool is full of kids. There’s nothing Spa like or relaxing or beautiful about this at all. seems to be a place for locals to go in the summer. Julie Sacoun, General Manager at Grand Hotel & Centre Thermal, responded to this review Dear tvlgrl11Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.We understand your concerns about the facilities and the environment. Your comments about the lounge chairs, landscaping, and temperature of the Jacuzzis are valuable and will be shared with our team to address these issues promptly.Our goal is to provide a relaxing and enjoyable experience for all our guests, and we regret that we fell short during your visit. We are continuously working to improve our services and facilities, and your input is crucial in helping us make those improvements.Thank you again for your feedback. We hope you might consider giving us another chance in the future.Best regards,

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• User:KeithAP123

  Trip type: Business

  Some strange little touches

  11 Jul 2024

  The hotel and spa are nice (under renovation but doesn’t really interfere).However, they have some strange little touches - you are only allowed 2 coffee capsules and 2 bottles of water whether you stay for 1 night or 4! Doesn’t make any sense, and unnecessary saving money! Julie Sacoun, Directeur général at Grand Hotel & Centre Thermal, responded to this review Dear KeithAP123,Thank you very much for your recent stay at the Grand Hotel & Centre Thermal and for taking the time to write your comment.We really appreciate it and value your opinion very much.We were delighted to read your comment and ratings and happy to see that you spent an enjoyable moment at the Grand Hotel & Centre Thermal.I will share your comments with the team members which are always eager to receive positive feedback.Comments such as yours are the best tool for us not only to maintain but further improve our quality and service. It was and always will be our pleasure to host you every time you visit Yverdon-Les-Bains. I hope you will give us the chance to welcome you in a not too distant future.Best regards, Matthias PhilippsGeneral Manager

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• User:donchimpo

  Trip type: Family

  nice stay

  05 Mar 2024

  Good hotel with interconnected rooms for family use. Although it may need some renovation, it offers comfortable rooms with balconies and comfortable beds. The restaurant is not bad, but it could have a bit more variety in the dishes, especially for children. The indoor pool was under repair, and the outdoor ones were a bit crowded. It's a pet-friendly hotel, and the staff is very nice, especially Katherine at the reception. Julie Sacoun, Directeur général at Grand Hotel & Centre Thermal, responded to this review Dear Guest,Thank you very much for your recent stay at the Grand Hotel & Centre Thermal and for taking the time to write your comment.We really appreciate it and value your opinion very much.We were delighted to read your comment and ratings and happy to see that you spent an enjoyable moment at the Grand Hotel & Centre Thermal.I will share your comments with the team members which are always eager to receive positive feedback.Comments such as yours are the best tool for us not only to maintain but further improve our quality and service. It was and always will be our pleasure to host you every time you visit Yverdon-Les-Bains. I hope you will give us the chance to welcome you in a not too distant future.Best regards, Matthias PhilippsGeneral Manager

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