Movenpick Lausanne

Recent Reviews: 1732

• User:daryyyl

  Trip type: Couples

  Nice stay at the Movenpick Lausanne

  18 Apr 2026

  Stayed here just for 1 night before heading to Paris. Check in was smooth. Room is clean and large for Swiss standards with a great view of the lake. Location is great with many restaurants nearby.The hotel is a 10 CHF uber away from the main Lausanne train station. Franck FLEURY, Directeur général at Movenpick Hotel Lausanne, responded to this review Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay with us, even for a short visit. It is a pleasure to know that you appreciated the smooth check-in process, the comfort and spaciousness of your room, as well as the beautiful lake view and our convenient location.We also appreciate you mentioning the easy access to the train station, which is indeed very practical for our guests.We hope to have the pleasure of welcoming you again on your next visit to the region. Safe travels to Paris!Franck FleuryCluster General ManagerHotel Mövenpick LausanneHotel Mövenpick Geneva

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• User:MohammedKE7

  Trip type: Family

  Love it

  13 Apr 2026

  Perfect place for family ice creams Franck FLEURY, Directeur général at Movenpick Hotel Lausanne, responded to this review Thank you very much for your kind feedback. We are delighted to hear that you consider our place perfect for enjoying ice creams with family. Creating enjoyable moments for all ages is very important to us. We look forward to welcoming you again soon.Franck FleuryCluster General ManagerMövenpick Hotel LausanneMövenpick Hotel Geneva

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• User:Sasha122156

  Trip type: Couples

  Very nice stay

  31 Jan 2026

  The hotel is very well located, just a few steps from the metro station and close to the lake. The check-in was a breeze, we were given all necessary information. Our room was modern, spacious, clean and comfortable. Our request for new pillows was taken care of immediately. Breakfast was great with the variety beyond believe. We had dinner at the hotel’s restaurant and were not disappointed either. All staff members (at the reception, at the housekeeping, at the restaurant) were nice, friendly and professional. The location close to the long promenade allows you to take pleasant walks and even visit Olympic museum if you can climb the stairs. I highly recommend this establishment. Franck FLEURY, Directeur général at Movenpick Hotel Lausanne, responded to this review Dear Guest,Thank you very much for taking the time to share such a wonderful review of your stay with us.We are delighted to hear that you appreciated our convenient location, the smooth check-in process, and the comfort and cleanliness of your room. It is especially rewarding to know that our team was able to respond promptly to your request and that both our breakfast and restaurant offerings met your expectations.Your kind words regarding the friendliness and professionalism of our staff across all departments mean a great deal to us. Knowing that our location allowed you to enjoy pleasant walks along the promenade and visit nearby attractions makes us very happy.Thank you for highly recommending our establishment. We truly hope to welcome you back again in the near future.Franck FleuryCluster General ManagerMövenpick Hotel LausanneMöpvenpick Hotel Geneva

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• User:CavolinoBruxelles

  Trip type: Business

  Overpriced and tired

  03 Dec 2025

  Without proximity with IMD, nobody would stay here.I spent a week at this hotel, the only one close to IMD, quite disappointing.Room was too warm (no way to reduce temperature) and dirty.Definitely overpriced.Pity there are no alternatives. Franck FLEURY, Directeur général at Movenpick Hotel Lausanne, responded to this review Thank you for sharing your feedback. We are sincerely sorry to hear that your stay did not meet your expectations.We are particularly surprised that we were not informed of these issues during your stay. Our team is always available to intervene immediately and find a solution to ensure your comfort.Furthermore, this type of comment in no way reflects the feedback we usually receive, nor the quality of service we offer on a daily basis. The cleanliness and comfort of our rooms are essential points that we are committed to maintaining at the highest level.We hope to have the opportunity to welcome you back and offer you an experience that meets our standards.Franck FleuryCluster General ManagerMövenpick Hotel LausanneMövenpick Hotel Geneva

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• User:Kugulu

  Trip type: Business

  Technical issues with rooms, issue management is not good.

  15 Nov 2025

  I've been staying at this hotel once a year for the past few years. I see that things have deteriorated. While the view (if you have a Lakeview room) and the location are great, the rooms have technical issues and the service is not good enough to compensate. The heating in my room could not be turned off. The room was constantly too hot. When I called the reception, they sent a technician but I was told the issue would only be solved the next day by the technical team. They offered me to change rooms, but it was going to be too painful late at night. I asked them to make sure it gets fixed the next day so it would be ok for my following night. The following evening I came to the room after a long work day, I saw that they had left the windows open to cool down the room. No note or phone message to tell me whether or not the issue was fixed! (obviously not, because why leave the windows open in November otherwise?)Another colleague told me her room had the same issue.Yet another colleague woke up in the middle of the night with water sounds in the bathroom. The bathroom was flooded and could not be used. Again, they were told it would be fixed the next day. In this case it was fixed but no apology or compensation was offered. The receptionist they talked to said they were "not authorised" to offer compensation and they would need to check with the supervisor.I am really surprised at the number of issues and the handling of the issues. They should be proactively apologising and compensating the guests for such issues - both problems mentioned here impacts the quality of sleep. This is not acceptable. Franck FLEURY, Directeur général at Movenpick Hotel Lausanne, responded to this review Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your stay did not meet your expectations this year.We fully understand your disappointment with the technical issues you encountered and the perceived lack of follow-up. Please note that our technical team is usually very responsive and does its utmost to intervene quickly, particularly with regard to heating settings. All our rooms are set to a central temperature, which our guests can adjust by a few degrees, but which cannot be completely deactivated for reasons of thermal comfort and safety.Regarding the opening of windows, we regret that this action was not accompanied by clear communication. This does not reflect the level of attention we wish to offer.We are also sorry for the inconvenience caused to your colleagues. Each situation should have been followed up with a more explicit apology and more proactive support on our part. We will make our teams aware of this to prevent it from happening again.We remain at your disposal for any further discussion and hope to have the opportunity to regain your trust during a future stay.Franck FleuryCluster General ManagerMövenpick Hotel GenevaMövenpick Hotel Lausanne

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