Victoria

Recent Reviews: 206

• User:_gokulmehta

  Trip type: Couples

  Good Location

  23 May 2025

  The room was big and had a coffee maker. They provided with Kettle for the hot water for the Tea. Bathroom was big and toiletries were of acceptable quality. The pillows and the Queen bed are decent. Breakfast is Okay and same repeated every day. The Place is really conveniently located. Bus stop , metro and train all almost outside the hotel. The Lausanne central is walkable. Special thanks to Ms Bouchra and Ms Rosanna. always smiling and happy to assist.

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• User:Peter H

  Trip type: Couples

  A warm welcome, lovely rooms, service and breakfast trumps external decor.

  26 Oct 2024

  Yes, the decor and furniture in the communal areas is in need of a refresh, but don’t let this put you off. We had a junior suite and it was wonderfully decorated and furnished. And it was huge. You could have held a wedding reception in there. We appreciated the space, having been on the road for over a week. The perfect place to rest up and relax. Handy for the central train station and the Metro, you’re given a free pass for the Metro at check in. Breakfast was nice with a wide range of things available. But, it was the service that made this hotel stand out and one person deserves a mention amongst the staff. The woman who checked us in on the evening of Friday 25 October 2024, with the long straight dark hair was exceptional. She clearly put the guest’s needs first and foremost and her energy, willingness to help and extra warm welcome confirmed we’d made the right decision to stay at the Hotel Victoria, right from the off. Thank you, Madame. That’s what hospitality looks like!

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• User:Rogini666

  Trip type: Couples

  TERRIBLE EXPERIENCE

  22 Dec 2023

  My husband and I stayed at this hotel on the 13/12/23 for one night. Reception requested a deposit payment in addition to their rate which was deducted from my account. To date I have not received my deposit despite requesting same. They are ignoring my emails. Beware of this hotel, we stayed at 8 other 4 and 5 star hotels and were never required to pay a deposit upfront. The bed is also terrible at this hotel. We do not recommend this hotel and will definitely not be staying there on our next trip. If you read the reviews breakfast is also not popular. BEWARE!

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• User:BeateJ50

  Trip type: Couples

  Excellent situation a few steps from the main station

  21 Oct 2023

  Central located hotel in Lausanne, very and clean, rooms are spacious, clean and well decored. Very large bath room with shower and a good set of anemities. Breakfast is good and with a large variety of dishes. Personal at reception very attentive. ONLY point, with the shorte water siuation, hot water comes after several minutes, long time, so waste of water is a matter

• User:Hevsy

  Trip type: Couples

  Mostly good hotel. Didn’t like the bed

  26 Mar 2023

  The location of this hotel is brilliant for access to the main railway station and the metro but it’s not the old town so the restaurants are mostly fast food and no Swiss food. It doesn’t look very special from the outside and the lift is not easily accessible on arrival. The decor is old fashioned and antique but is clean and well looked after. Our room was on the 5th floor looking over some roves and the station. As someone else pointed out in a review the aircon wasn’t working but we opened the window instead and it was nice to have fresh air as the room was very hot. The room was a reasonable size with an old fashioned desk, 3 chairs that weren’t very comfortable. However the bed was extremely soft. We only had one pillow each and that was also very soft. I woke up with bad backache. I knew as soon as I sat on the bed when it just sinker that it would be soft. There was a small entrance area in the room with plenty of wardrobe space, a safe and a mini bar/fridge. There were no tea or coffee making facilities. The bathroom was quite small but the walk in shower was efficient and spacious. There was a big mirror behind the door in the bathroom and over the sink but none in the bedroom or entrance area. There were electrical sockets by the beds but they don’t use standard European plugs. However we knew there were specific plugs for Switzerland alone so we bought one at the airport on the way out. Apparently they do loan them out from reception. Breakfast isn’t included in the price which makes the hotel not such good value for money. I had missed this in the small print when booking. It wouldn’t have stopped me booking but I would have definitely not had the breakfast and would have eaten outside the hotel instead as there were lots of places especially as I’m not a big breakfast eater. The receptionist who checked us in did not point out that their was a charge for the breakfast. It cost 20 Swiss francs per person per day and although the quality was good it was not worth that money. We kept wondering why there was hardly anyone in the breakfast room but then we realised why as people didn’t want to pay for it. The reception staff on the whole were friendly and helpful. They gave us a free metro ticket which was useful. It was a good clean hotel with nice staff but not cheap.

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