Campus Hotel Hertenstein

Recent Reviews: 308

• User:Sarah G

  Trip type: Family

  HOTEL CLOSED 3RD TO 23RD FEBRUARY 2026!

  12 Jan 2026

  HOTEL CLOSED 3RD TO 23RD FEBRUARY 2026!!We were due to stay here 15th to 20th Feb but i found out purely by chance because i asked about the restaurant that the entire hotel is closed during the above dates! I booked it back in October and had no communication since to say there was any issue, there was no apology or accountability by the hotel, they hadnt told our travel agent or anyone that they are closed. We would have got there on 15th and been stranded with nowhere to stay with an 8 year old too! Theres nothing on their website to say its closed either so beware, ts awful and unbelievable that they havent told anyone, so im trying to warn people to check if you are due to stay here so you dont arrive to a closed hotel!

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• User:Artin F

  Trip type: Family

  Amazing all around!!!

  28 Nov 2025

  Amazing location!!! Private lake access, amazing rooms and beautiful scenery. The staff were unbelievably friendly, our boys had a blast. Wolfgang treated us great at breakfast time and also in the afternoons, our boys had a great time!!

• User:chops1973a

  Trip type: Couples

  Treatment of "Special guests".. means the rest of the customer are treat extremely poorly

  26 Jul 2025

  We had the misfortune of staying at this "Campus" hotel with its beautiful surroundings. The advert looked great, the benefit of additional space with an apartment, with all the facilities of the hotel included. However, when we arrived at the hotel, the hotel had "Special Guests", the Italian Football team that were competing at the UEFA Euro 2025 soccer tournament. This not only meant that we did not have access to the hotel facilities as promised, we didn't have access to the restaurant, sauna, the lakefront (with the loungers), gym. etc. In fact we weren't even allowed into the hotel ( Except the reception). When we did we were approached by some security guards asking us what we were doing. In fact all the doors to the hotel were locked with a sign saying they had Special guests and as a result the facilities were closed. This just left to a hotel that not only had no atmosphere, it just felt intimidating all the time. Not anything someone would want to experience for their "luxury" holiday.We only booked the hotel about 4-6 weeks out. So they would have certainly known that the Italian team were there, and that not only some facilities were closed, but all were. When we complained... all we got from the management team was sone waffle that we were in the apartments, and that we had cooking facilities so what was the problem?, and offered a meagre 10% discount on our stay. They seem to think that the apartments came with no requirement for the access to the hotel, and are somehow some cheap alternative to the hotel.... where customers should be treated as some sort of 3rd class customer. I have seen responses to other complaints on this mater where this is the statement made. However this is incorrect, so their staff do not understand the products being advertised on their website.Their website states the following:"Studios & Apartments - The studios and the apartments of the "Campus Village Hertenstein" not only offer you the space to express yourself, but also direct access to the hotel with all its advantages."When this was read out to them, they just ignored it and kept arguing the narrative that the above proves to be untrue. We think that the way we were treated on this holiday was totally unacceptable. My understanding is that under Swiss law the hotel have an obligation to inform you prior when they come aware that any of the facilities advertised are to be closed during the stay. We received no such communication and it was far more than one facility impacted. Had we been informed prior, or after, we would have cancelled and booked elsewhere. No amount of discount would have been acceptable, as cost was not the main driver of our booking. We believe the hotel team know that customers would not make a booking had they been informed and this is why they choose to keep it a secret. To me, this is disgraceful, deceptive and immoral behaviour.I suspect they hope to manage by offering a small discount. However, we ended up still paying in excess of €2.5k for 6 nights for something we did not want, and whilst they hotel seen their offer as a discount. we see that we were deceived into booking an offering we did not want and would not have booked at any price. Unsurprisingly, we are feeling very conned.As the hotel have no interest in reaching a sensible settlement ( or even apologise) We have contacted our credit card company to request a charge back, failing that we will be looking to secure a Section 75 refund. A formal complaint will not be sent in writing, as will their behaviour reported to the relevant Swiss authorities. I also suggest that next time the hotel has the opportunity to host such special guests, that they either shut the hotel to all the other guests, or at worse, have the curtesy to let them know....forewarning them of the special measures in place, and making an offer of a discount for the inconvenience caused with the right to cancel should the discount not be acceptable. . The customer then can have the option of knowingly accepting... or cancelling.... As we would! Campus Hotel Hertenstein, Inhaber at Campus Hotel Hertenstein, responded to this review Hello SirThank you for taking the time to give us your feedback. Enclosed we would like to comment on your incident. As you have booked a flat on a self-catering basis, your rates are cheaper than those of the hotel and, as clearly stated on our booking portals, do not include the same service as if you had booked a hotel room.The fact that you did not have access to the hotel, as explained to you at check in, was due to an exclusive booking. Because you had private access to the lake (small terrace) as well as access to the lobby, reception, and our Cafe Vienna and POP UP Rest. However, you did not have access to the main restaurant, the outdoor sauna, and the GYM. Which is why we offered you a whole night out (approx. 460CHF) of their 6 nights and an upgrade to a bigger Appartement, what you also received instead of the booked 2.5 apartment.We think it's a pity that you didn't want to accept our offer not to pay for last night, i.e. compensation for it and only wanted to settle for 50% of the stay (approx. 1'300CHF). To finally pay the full amount, with the intention of reporting this to your credit card company. We would have liked to find an amicable solution with you. We hope that, even if our service was fulfilled, you were lucky with your plans.Thank you for your visit.The Campus Hotel Hertenstein Team.

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• User:Sherpa19221351367

  Trip type: Business

  Company Work Event

  10 Sept 2024

  Had a really great stay at this wonderful hotel. The Location is perfect overlooking the lake and the scenery is amazing from the rooms. The exceptional staff especially Mario, Nikola & Lisa made the stay even better by providing a great vibe and atmosphere. I would definitely come to visit again as I came away totally relaxed.

• User:Explorer30553464380

  Trip type: Family

  Vacation at the hotel

  31 Jul 2024

  The hotel is good. The location is perfect. All of the staff is super nice and helpful, especially Nicola who made our stay truly unforgettable. We are already planning to come back! The view was amazing and service was even better. We could not have wished for anything better. Recommend!!! Sarah Abdin, Marketing at Campus Hotel Hertenstein, responded to this review Hello, We are extremely pleased to be able to read your message. We thank you very much and are also pleased that you appreciated our staff. This is super motivation for us to give our best every day. We hope to see you again soon. Your Campus Hotel Hertenstein team.

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