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Grand National

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Grand National

locationLucerne, Lucerne

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About Grand NationalAbout Grand National

Location

Occupying a 19th century building, this familial luxury hotel is located close to the famous Chapel Bridge in the centre of Lucerne. Lake Lucerne's lively promenade and the main train station are both within easy walking distance (public transport links are located within 100 m of the hotel).

Facility

The hotel was built in 1871. 37 rooms, including 12 suites, 5 single rooms and 11 double rooms, are located on 4 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. A business centre with fax machine and projector is available. Lectures, presentations and meetings can be held in one of the 9 conference rooms.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with pay-per-view channels, a radio and WiFi are provided as well. Guests can take advantage of the nightly turndown service. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, golf and fishing. The hotel's location is particularly ideal for skiers. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments and a solarium. Leisure facilities include an entertainment programme, live music and a casino.

Meals

Various dining options are available, including 3 restaurants, a café and a bar. Half board is offered as a catering option. A continental breakfast and dinner are served every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Grand National Amenities at Grand National

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

557

Very Good

165

Average

73

Poor

38

Terrible

35

Recent Reviews: 868

  • User:LeeNefsky

    Trip type: Friends getaway

    Don’t eat here

    rating11 Jun 2026

    Bad restaurant experience.Waitress long hair went into foodFree accompinant was charged forFilleted fish had bonesMeal NOT tasty

  • User:Michael O

    Trip type: Couples

    Great stay at Grand National Hotel

    rating04 Jun 2026

    We have had the pleasure to stay at a number of highly rated hotels, and I can safely say the Grand National Hotel ranks among the best. From check in to check out, the staff was very helpful and responsive to every request we had. The location is perfect, a short walk to the train and ferry stations. We highly recommend the hotel. Stefan Welti, Marketing at Grand Hotel National Luzern, responded to this review Dear Michael, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to hear that your experience at Grand Hotel National ranks among the best of the many highly rated hotels you have visited. Your kind words about our team mean a great deal to us, and we will be sure to share your compliments with all our colleagues. It is especially rewarding to know that you appreciated our convenient location and the easy access to public transportation, including the train and ferry stations. Thank you for your recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back to Grand Hotel National on your next visit to Lucerne. Kind regards,Tim OberliFront Office Manager

  • User:TopMum7

    Trip type: Couples

    TERRIBLE BREAKFAST SERVICE

    rating03 Jun 2026

    We have just had a couple of nights and were lucky enough to get a room upgrade to a stunning suite. The room, bathroom, balcony and view were absolutely wonderful. We did check out the swimming pool area, but it was terribly small so we didn't use it.However, UNFORTUNATELY, our stay was overshadowed by the most appalling breakfast service. On the first morning, we were ignored by staff so eventually just went in, found ourselves a table and helped ourselves to the buffet. A waitress finally took our coffee/tea order, but then nothing happened. By the time our drinks arrived (after we had reminded her twice), we had nearly finished our breakfast. On the second morning, we had hoped it was just bad luck on day one. No! It was EVEN WORSE on Day 2.There was a queue to get in to the breakfast room. Plenty of empty, clean tables. But staff just ignoring everyone who was waiting. That is not 5 Star service.When we were finally seated, we ordered coffee/tea as before.We went up to the buffet which had very little food left – I asked if they had any more fruit salad and I waited for it whilst my bread toasted in the ridiculously slow toaster. It never arrived and I gave up waiting. I sat down to eat my toast, still waiting for my coffee. We had ordered hot food this morning. The food arrived – but still no coffee or tea. We reminded the waitress. (Still no fruit salad topped up on the buffet).We finished our hot food and toast and this time asked a lovely waitress “Kim” for our drinks. She apologised profusely and went into the kitchen. Within moments she was back out with our drinks. We had been in the restaurant for about 30 minutes by now. 30 minutes of waiting for tea/coffee and, just as we left the restaurant, someone brought out some more fruit salad.RIDICULOUS. The hotel should be ashamed of its appalling breakfast service. Grand Hotel National, at Grand Hotel National Luzern, responded to this review Dear TopMum7First of all, I would like to thank you for staying with us. I am delighted that you were pleased with the upgrade and that you enjoyed the magnificent view of Lake Lucerne. However, I would also like to apologise for the two incidents during your breakfasts, which clearly did not meet our own standards. The only explanation I can think of is that your stay coincided with the transition to a new cash register system, which we implemented in May, and which initially led to certain challenges in the ordering process – for which we would like to apologise to you once again. I would kindly ask you to contact me personally via the following email address: a.stoll@grandhotel-national.com, so that I can look into the situation in more detail using your booking details.Thank you once again for your valuable feedback and I hope to hear from you soon.Kind regards from LucerneAndreas Stoll

  • User:Andreas W

    Trip type: Family

    Wonderful experience with my sons

    rating19 Apr 2026

    Wonderful experience with my sons, friendly, helpful, dedicated, very good quality and very clean. Guest Relations, Guest Services / Front Office at Grand Hotel National Luzern, responded to this review Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with your sons. It's always our goal to provide a friendly, helpful, and high-quality service, and we're glad we could meet your expectations. Cleanliness and dedication to our guests are top priorities, so it's fantastic to know you noticed that.We hope to welcome you and your family back soon for another memorable stay!Kind regards Tim OberliFront Office Manager

  • User:Zane C

    Trip type: Couples

    Historic - Nana Will Love It!

    rating06 Jan 2026

    A beautiful welcome - the male receptionist was just brilliant - knowledgeable, helpful and he really understood the art of the 'welcome'. Got to our room and it was nice but a let down. Stated that it was a room with a 'view' - it was actually a view of the ugly building over the busy next door. The room was small and well appointed. Old TV. The bathroom was good. The corridors look incredibly dated albeit well maintained and throughout our entire stay the service was just exceptional. Would I stay here again? Maybe.... Would I recommend? If you are over 65 then yes. If under that then maybe choose something slight more current. A big thank you though. Leonie Zurfluh, Marketing at Grand Hotel National Luzern, responded to this review Dear ZaneThank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you received such a warm welcome and that our team made a positive impression throughout your stay. Your kind words about the service mean a great deal to us.At the same time, we regret that your room did not fully meet your expectations, particularly regarding the view and the size. We understand how important these aspects are for a comfortable stay. Your comments about the TV and the style of the corridors are also appreciated, and we value your perspective on how our historic character is perceived by different guests.We are grateful for your honest recommendation and for acknowledging both the charm and the limitations of a heritage property like ours. Your feedback helps us continue improving while preserving the unique atmosphere that defines the Grand Hotel National.Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back in the future.Warm regardsTim Oberli Front Office ManagerGrand Hotel National Lucerne

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