Holiday Inn Express Luzern - Neuenkirch

Recent Reviews: 337

• User:MrHoneybadger

  Trip type: Couples

  Great Stay, horrible location, no air conditioner in the room

  29 Dec 2025

  I stayed at the Holiday Inn Express Luzern-Neuenkirch A2 for a few days, and overall it was a good experience. The hotel itself is modern, clean, and comfortable, no air conditioner luckily, it was late september, so the nights were cool. The rooms are exactly what you’d expect from a Holiday Inn Express – neat, simple, and well taken care of. But no air conditioner..However, I did find a piece of food on his side of the bed against a wall where it looked like nobody cleaned. The staff deserves special mention, especially Nina at the front desk, she had the area cleaned up and she was incredibly kind and helpful with everything from directions to restaurant suggestions. She really took the time to make sure we were comfortable and gave us some great ideas for local food and places to check out.The only real downside was the location. Luckily, dislocation had a breakfast buffet, which was one of the best buffets we had the whole time we were overseas. It’s part of a rest stop area right off the highway, which has its pros and cons. On the plus side, there’s a small CO-OP store, a Burger King, and a nice little vegetarian buffet right nearby — all within easy walking distance. So grabbing food or snacks was really convenient. But if you don’t have a car, it can be tricky. The nearest bus stop is over a mile away, and the walk goes through a housing area where a few dogs wander around freely. I actually had to watch out a couple of times to keep my wife and myself safe during our walk. After that, she decided taxis were the better option, and I didn’t blame her. Still, the views around the area are beautiful — peaceful Swiss countryside make it feel calm and scenic. Overall, the stay was comfortable and enjoyable once we figured out how to get around, and open the windows because they have no air conditioner, just a small fan. If you have your own car or plan ahead for transport, I’d definitely recommend it. IHG Service, Owner at Holiday Inn Express Luzern - Neuenkirch By IHG, responded to this review Hi MrHoneybadger,We appreciate you choosing Holiday Inn Express Luzern - Neuenkirch for your trip and for taking the time to share your feedback.Thank you for choosing IHG® Hotels & Resorts and allowing us the opportunity to serve you during your stay.Our goal is to provide guests with an efficient stay in a fresh, focused environment that delivers only the features and services you need. I regret that we did not meet this standard during your visit. Your sentiments have been shared with our hotel management team, and I trust that proper actions will be taken to prevent a recurrence.We look forward to welcoming you back on your next trip to the area and restoring your confidence in us.Sincerely,Grace L.Case ManagerIHG Hotels & Resorts Service

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• User:AKADAS

  Trip type: Family

  Feel of Switzerland

  06 Oct 2024

  The hotel is located on the outskirts of Lucerene city among the farms and the location is really beautiful. The rooms are well furnished and maintained. There is no air conditioning. Only room heaters. with Llush greenery everywhere and a big supermarket nearby it is an ideal place for vacations.

• User:AlbertoGuidoTel-Aviv

  Trip type: Couples

  AV DISAPPOINTING STAY

  30 Jan 2024

  Unimpressed starting with a difficult check. I speak English and I get back in Swiss Deutch, then I use French but back again in Swiss Deutch. I showed my Priority gold card and she didn't know what it was. Surely is from 1994, but I am an old customer.I hope my stage there and the additional points I bought are recorded. NI didn't get any info and password for the internet.Breakfast was not at the usual level of quantity and freshness. Hard eggs, no scrambles or possibility to get prepared, sliced cheese that was more similar to thin carton paper, because probably was prepared the evening before. No mineral sparkling water. To add a healthy price of about 160 euros for a night!!!The hotel is in a service station area with a COOP shop and Burger King IHG Service, Owner at Holiday Inn Express Luzern - Neuenkirch By IHG, responded to this review Hello AlbertoGuidoTel-Aviv,Thank you for your stay at the Holiday Inn Express Luzern - Neuenkirch, Switzerland. I appreciate your IHG One Rewards membership!We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I hope you stay with us again!Best regards,Clayton G.Case ManagerIHG Hotels and Resorts Service

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• User:RGeipert

  Trip type: Family

  Service? What’s that word mean?

  19 Jun 2023

  We arrived on the 20th of June - a family member also traveling with us booked this for us. The „not so friendly Lady on the reception did. her job - but nothing more than that - no smile no friendly word - she did nothing more than register and hand out the keys - like a robot. We had a room on the 2nd floor - while 30 degree Celsius outside, the hallway in the second floor probably had 35 in the room, I would guess, we had at least around 32 degree. Right away my wife went and organized a radiator (the „robot“ said that these should have been in the rooms already… no they weren‘t. When it cools down at 9:30 we tried to open the window - a sticker said: be careful…children… might be opened completely - no, they‘re not - went down again to the reception - nobody there - „robot“ probably went for inspection. „But when you call 930 we are right there for you!“ Did that right away - nobody picked up the phone - until the occupied tone appeared. Another try from the room‘s phone - same result, another try 5 minutes later same result. We had a though to sleep in the A/C Car but you can’t even use the room for charging your digital equipment - when you leave with the key, power is cut. When you’re leave without the key, no service desk available to let you back in after 9:00pm. We also payed a visit to the nearby restaurant. Not recommended to eat there - they open at 6:00am and when you go there at 8:00pm the salad bar seems to be there since 6:00am - quite some flies around - the other food presented wasn’t worth it - seem to be the “rest from today” menu. The coop super market is good, the playgrounds in the surroundings where pretty entertaining for the kids. Oh, almost forgot: when checking in, you get a 10% off voucher for Burger King in the neighbourhood! Wi-Fi is free at an acceptable transfer rate. Holiday Express: Thanks but NO thanks!

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• User:elenac63

  Trip type: Family

  Great place

  16 Oct 2022

  Excellent hotel location for a good night rest of you are travelling by car. Conveniently situated jut off the motorway, its location allow to rest and continue your journey without being stuck in the traffic if in a more central location. Nice surroundings with plenty of green around, ideal place for walks with dogs. Hotel is very pet friendly. Good breakfast buffet. The hotel does not have dining facilities but there is a restaurant/Burgher King and a convenience store within a short walking distance.

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