Ibis Kriens

Recent Reviews: 772

• User:Jessica H

  Trip type: Family

  Mildew, mold and no-wifi!

  10 Oct 2025

  I have stayed at several Ibis properties in the past and have come to expect a consistent standard of cleanliness, comfort, and basic amenities. Unfortunately, our experience at this location fell short of those expectations. The condition of the bathroom was unacceptable. There was visible black mold in the grout and on the showerhead—something that not only reflects poor maintenance but also poses a health risk. Additionally, the towels were covered in mildew spots, which is both unhygienic and unacceptable at any accommodation. Secondly, we were surprised and disappointed to find that there was no Wi-Fi available during our stay. In today’s travel world, reliable internet access is not a luxury but a basic necessity, especially for guests who rely on it to plan ongoing travel arrangements. This lack of connectivity caused significant inconvenience for us.I would like to acknowledge, however, that the front desk staff member on duty was extremely courteous and went out of his way to assist us, particularly in trying to find nearby alternatives to access Wi-Fi. Their professionalism and willingness to help were very much appreciated.While I understand that occasional issues can arise, the combination of poor room cleanliness and the absence of basic amenities such as Wi-Fi made our stay unsatisfactory. I hope this feedback is taken seriously, and I trust that steps will be taken to address these problems so that future guests do not face the same issues. Samil Benli, General Manager at Ibis Lucerne Kriens, responded to this review Dear jessicahX2978BK,Thank you for taking the time to share your detailed feedback. I am truly sorry to hear that your recent stay did not meet the high standards you have come to expect from Ibis. Please accept our sincerest apologies for the issues you encountered.The condition of the bathroom and towels you described is completely unacceptable and not reflective of our usual housekeeping standards. We have already addressed this matter with our housekeeping and maintenance teams to ensure immediate corrective action and stricter quality checks moving forward.Regarding the Wi-Fi outage, we understand how essential reliable connectivity is for our guests. Unfortunately, we experienced an unexpected technical issue during your stay, and we regret the inconvenience it caused. Our service provider has since resolved the problem to prevent future disruptions.On a positive note, I am pleased to hear that our front desk team member made a positive impression through his professionalism and helpfulness. Your kind words will be shared with him as recognition of his excellent service.We truly value your feedback as it helps us improve. I hope you will give us another opportunity to restore your confidence in our hotel and deliver the comfortable, reliable experience you expect from Ibis.Sinrecerely, S. Samil Benli - General Manager

  Read more

• User:Dream568363

  Trip type: Couples

  Nice and pet friendly, rooms need update

  04 Sept 2025

  Hotel is nice but a bit outdated. Bathroom has everything it needs but needs an update. Shower is small.Bed is ok but the topper is flimsy and moves during the night when you turn. No power outlets near the nightstands, i feel this is a must in 2025.They say close to the cablecar to go to mount pilatus but its still a 3 km walk.The hotel is obliged to send you the tourist discounts via mail but they do not do this and give you a paper at check in and this is easily forgotten.The staff is friendly and it is clean. We went with our dog and they are pet friendly Samil Benli, General Manager at Ibis Lucerne Kriens, responded to this review Dear Dream568363, Thank you very much for sharing your feedback and for highlighting our friendly team, cleanliness, and pet-friendly policy — we’re delighted to hear that you and your dog felt welcome.We also appreciate your constructive comments regarding the room updates, shower size, and lack of power outlets near the bedside. Your observations are valuable, and we are already reviewing options to improve guest comfort and convenience in future refurbishments.Regarding the tourist discount cards, we apologize for any confusion. We’ll make sure our communication about this process is clearer so that guests can easily benefit from the offers during their stay.As for the cable car, you’re right — while we’re within short driving distance, it is about 3 km away on foot. We’ll ensure this is more clearly described in our location details to help future guests plan accordingly.Thank you once again for your honest feedback and for staying with us. We hope to have the pleasure of welcoming you back and providing an even better experience next time.Best regards, S. Samil Benli - General Manager

  Read more

• User:monobrow236

  Trip type: Family

  Easy to get into Luzern.

  10 Jul 2025

  Check-in was great with the male receptionist ensuring we were aware of the local travel card included with the room, and where the local train station was (~10 mins walk).Parking is underground at a discounted rate of CHF 14.The room itself was a decent size for the three of us (one additional bed brought in) albeit slightly basic but the hotel is in a great location only two stops on the train (~5 mins) from Luzern main Station.Bathroom had an interesting decor, including mirrored ceiling (!) but was clean with a good shower and decent toiletries (separate shampoo & conditioner).The building cooling system is external shutters that open/shut to block the sun however even though it was a warm evening a combination of having the windows open and the provided fan meant we all slept well.One thing worth noting for UK guests is that the room only had one plug (not next to bed) that fitted the standard UK/EUR adaptor. The majority of the plugs in the room are tripe inset plugs which would allow 3 EU plugs to fit but because they are are inset do not allow a single adaptor to fit. There were no USB charging points.Breakfast is a slightly sad affair in the back room of the bar, however there were plenty of cold options plus some eggs, sausages and pancakes.Staff were very helpful and I would definitely stay here again if visiting Luzern. Samil Benli, General Manager at Ibis Lucerne Kriens, responded to this review Dear monobrow236, Thank you very much for taking the time to share such a detailed review of your stay with us. We’re delighted to hear that you appreciated our convenient location, smooth check-in experience, and friendly service. It’s great to know that our team helped you make the most of your local travel card and that you found the room comfortable for your family.We’re also grateful for your constructive feedback regarding the power outlets and breakfast setup. Your comments are valuable, and we’ll review options to improve charging convenience in the rooms and enhance the breakfast atmosphere for a more enjoyable start to the day.It’s a pleasure to hear that you rested well and would consider staying with us again — that’s the best compliment we could receive. We look forward to welcoming you back on your next visit to Luzern!Sinrecely, S. Samil Benli - General Manager

  Read more

• User:Cathy W

  Trip type: Couples

  Good stay

  28 Mar 2025

  The room was just as pictured on the website. The bed was comfortable but the pillows were on the thin side. Good bathroom. Very quiet. Elevator to the rooms and the parking garage. Very easy parking right under the hotel. CNN on TV. Wifi was OK, it would have these brief pauses sometimes. We did not have breakfast. Excellent location. A five minute walk to the train station followed by a five minute ride take you to the train station in Lucerne. There is a grocery store at the train station. I would stay here again. Samil Benli, General Manager at Ibis Lucerne Kriens, responded to this review Dear cathyw156,Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the comfort of your room and appreciated our convenient location. We value your comments about the pillows and Wi-Fi, which will help us enhance our guest experience. We look forward to welcoming you back in the future.Thank you very much again for your kind words to our hotel. We all look forward to welcome you very soon again. Sincerely, S. Samil Benli - General Manageribis Luzern-Kriens

  Read more

• User:A5091VIkayw

  Trip type: Couples

  Great stay and exceeded expectations

  03 Oct 2024

  This hotel exceeded our expectations. The room was spacious, clean and the shower room a decent size too. Grateful to have hand towels as well as bath towels (some Ibis of this grade provide only bath towels). Most welcome was the small fridge and the kettle. So lovely to be able to make a hot drink whenever we wanted. Plus of course the superb view of the mountains.We had a warm welcome at reception. Svetlana was able to explain was was available locally, gave us a map and the Luzern visitor cards which gave free use of trains and buses within Luzern (zone 10).We used Kriens Mattenhof station to the centre of Luzern, but the 14 bus is another option. The trains are frequent and the journey only takes 4 minutes. The area around the Mattenhof station is under redevelopment, so it was good to be sufficiently distant for noise from building works not to be an issue (a short walk). There are shops, cafes and restaurants in this area. We liked Jack's Cevap house for casual dining. The Migros supermarket is great for picking up milk and other provisions, but note they don't sell alcohol (there is an Aldi store in the area).The hotel is on the edge of a commercial zone and an established residential one; we looked over family homes. We found it to be quiet and were pleased we'd chosen this for our three-night stay. Samil Benli, General Manager at Ibis Lucerne Kriens, responded to this review Dear A5091Vlkayw,Thank you so much for your very positive review on Tripadvisor. It's such a pleasure to see that you had a wonderful stay at our hotel and were satisfied with the services we provided. Thank you also for your compliment to our staff. I will of course pass on your kind words to them. Thank you again for your perfect review and we hope to see you again at the Ibis Luzern-Kriens. Sincerely, S. Samil Benli - General Manager

  Read more