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The Hotel Lucerne, Autograph Collection

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The Hotel Lucerne, Autograph Collection

locationSwitzerland, Lucerne

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About The Hotel Lucerne, Autograph CollectionAbout The Hotel Lucerne, Autograph Collection

Location

This hotel is located in the city centre of Lucerne, close to the Chapel Bridge. Links to the public transport system can be reached within 200 m, enabling guests to access and explore the surrounding area.

Facility

The hotel has 25 rooms, which are located on 5 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a babysitting service, a childcare service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms include a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a TV, a radio, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. A variety of leisure facilities and activities are available at the hotel, including cycling/mountain biking and a spa. In addition, a gym and a sauna are offered by third-party operators. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Gluten-free meals and vegetarian dishes can be prepared on request.

Amenities at The Hotel Lucerne, Autograph Collection Amenities at The Hotel Lucerne, Autograph Collection

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

    • -

      Sauna

LocationLocation

Map preview

Around this property:

Public Transport

200 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

364

Very Good

131

Average

38

Poor

23

Terrible

22

Recent Reviews: 578

  • User:ronnygandey

    Trip type: Family

    Memorable, Perfect Stay

    rating24 Mar 2026

    It take almost 10 minutes for the four of us the reach this hotel from the train station since we were carrying 2 medium-large and 2 small luggages. The Hotel Lucerne located in the central area and many attractions of Lucerne are within walking distance. So many restaurants, Cafes and Bistros nearby.Upon our arrival, we got a surprise : I got upgraded to Corner Suite facing the small garden, Library of Lucerne and a Church. The front office provide all the information we need to see the city; the way she explained made us rushing the the city right after we settled our room.Check in and check out was very quick and seamless. I really enjoy the breakfast as guests can choose some menus from the kitchen and the staff prepare them to our liking.Room was spacious, very well decorated (although at the first night my wife was a bit disturbed by the painting or picture on the ceiling). And I got a very pleasant and unforgettable memory : on the second day, the four staffs on duty drop by on our breakfast table for wishing myself a great and wonderful birthday. And I still keep the card presented to me.Thank you for make our stay and visit in Lucerne memorable. So, in conclusion : Perfect

  • User:Hussein K

    Trip type: Business

    Beautiful boutique style hotel, multiple failings

    rating04 Mar 2026

    Stayed here for a night while on business in Luzern. Hotel has a very nice boutique feel. Room was huge (maybe I got upgraded as Marriott Ambassador). But a few flaws. There are weird LED lighting strips and lights everywhere. Some of these you CANNOT turn off. Which means you cannot sleep well. Hotels are all about sleep. This is a major failing. I had to do my best to put pillows over these annoyances. The room also runs warm. You cant set it to be cold at night. And breakfast is lackluster. The omelette is more of a fried egg.

  • User:Venture53541890423

    Trip type: Family

    Great time in Lucerne

    rating01 Sept 2025

    Great boutique hotel. Amazing staff who are all very friendly and accommodating. Great location as well to centrally walk/bus/train anywhere.

  • User:J3881WYlynng

    Trip type: Couples

    Terrible Experience - don’t stay here

    rating29 Aug 2025

    We had a terrible experience at this hotel. Marriott should be embarrassed. When we checked in there was hair in the sink in our bathroom. Hotel needs lots of tlc, chipped paint everywhere. Air condition in our room was broken. Whenever we tried to run the unit the room was filled with humidity. We had to sleep with the window open and were subjected to street noise and bug bites. When we tried to get resolution the staff only could say they would try to fix it. Only redeeming points are location and breakfast. I am sure there are much nicer places to stay for the money, look elsewhere. Manager The Hotel, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review Dear "J3881EYIlynng",Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and the challenges you faced during your stay. What you’ve described is far from the standards we strive to uphold, and I completely understand your disappointment.Please accept my sincere apologies for the cleanliness and maintenance issues you encountered, as well as the discomfort caused by the air conditioning. It’s especially concerning that our efforts to address your concerns did not meet your expectations, and I regret that we missed the opportunity to make things right during your visit.Your comments about the condition of the property and responsiveness of our team are being shared with hotel leadership so we can take immediate corrective action. While I am glad to know you enjoyed the location and breakfast, it’s clear that we fell short in other critical areas, and for that I am very sorry.We value your feedback as it helps us improve, and I do hope you might give us another chance in the future to provide the quality experience you deserve and expect from Marriott.Warm regards,Karina RinkDirector of Operations

  • User:samrevaai

    Trip type: Couples

    A nice place to stay.

    rating24 Aug 2025

    Nestled in a residential area it is a small hotel with big rooms & extremely pleasing staff.The surroundings are a bonus with an open garden like area ,a bustling cafe with open air seating and the best part is very close proximity to the Lucern station, markets,chapel bridge, boating lake & old town.It is also well connected with Trams & buses.The inside decor of rooms is interesting with romanting painted ceiling though the lighting around the entrance aŕea of room lacks adequate lighting.The bathroom is big with tub & double sink .The backside outside the bath had some plants which needed attention.The blinds are electronically controlled with a press of button. The housekeeping function was also efficiently performed by the ever smiling reception staff.There is a weekly market of used goods in the square around the hotel being set up by the locals.

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