Top Hotel Anker Luzern

Recent Reviews: 329

• User:Amy K

  Trip type: Family

  Great except for lack if a/c

  05 Jul 2025

  The only reason it wasn’t five stars was lack of A/C in early July. They did have a fan in the room to help though. Otherwise we had the family suite for four. Good sized room and bathroom. Cute hotel and great location. Close to the train station and walking distance to most Lucerne sights. Front desk very helpful.

• User:michellecW323BO

  Trip type: Couples

  Cramped, over-priced, disappointment

  27 Jun 2025

  I am struggling to come up with anything positive to say. We were in room 401. For almost $500 a night, I would expect a room with a chair and somewhere to hang clothes that was more than a foot-long pole over the coffee maker. This room is so small that we could not pass each other round the bed. (It should have a single/twin bed only.) There was one bag stand which took up most of one side of the bedroom. We used the stool as the other bag stand as there was no floor space for it. No space for a table. No fridge. At least half the walls are unpainted with pencil graffiti, which some might think quirky. We thought it was messy. Our bathroom did, at least have a door, though the sink could not be plugged. It was very hot for the three nights we stayed, so we had to have the bathroom window open. As the hotel is positioned on a major intersection, the traffic noise and shouting drunks kept us awake. Our tiny balcony overlooked the main road, and also enabled us to look into the large office block nearby - I could have helped the office staff to redraft their documents. We had drinks one evening in the bar area, which we were told we had to vacate by 10pm. When we asked the desk staff to help us book a restaurant, they said they could only do that for restaurants in their chain. We also asked them for advice on where to visit by boat, and were told to go to the boat quay to ask. We were not impressed. I would not stay there again. Marketing Werbung, Gastwirt at Hotel Anker, responded to this review Dear Michelle, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations.Allow us to address some of your comments:The room you were allocated corresponds in both size and amenities to the room category that was booked. The unfinished wall concept you mention is an intentional design feature of our property. We want to show the change and the mix of our historical building with modern elements. We are sorry to hear that wasn’t to your liking. Due to heritage protection laws, we are unfortunately not permitted to install air conditioning. We regret that the warm temperatures during your stay caused discomfort. We provide fans free of charge to help with the temperatures. We are also sorry to learn that the service at our reception did not provide you with the level of assistance you expected. Your feedback will be reviewed with our team so we can improve in this area.We hope that you were still able to take away some positive memories from your visit, and we wish you all the best for your future travels.Kind regards, Your Hotel Anker Team

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• User:Cortlandt567

  Trip type: Family

  Fine experience in Lucerne

  11 Jun 2025

  Fine hotel, very well located, about a 7-minute flat walk from the train station and near plenty of sights. The room was clean and comfortable. We very much enjoyed the breakfast. The staff, particularly Linda at Reception, was quite helpful.

• User:Misha B

  Trip type: Family

  Great place to stay in Lucerne within walking distance to the train station

  06 Dec 2024

  We LOVED this hotel and the location. The hotel and room was quirky (which we like). The bed was comfortable and the room large. It would have been nice if there was someplace to put our clothes away. We had a narrow armoire with shelves and based on the size of the room there was plenty of space for a larger armoire with drawers or a dresser. Not a big deal but just a suggestion. We would definitely stay there again next time we visit Lucerne. All in all a GREAT stay.

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• User:I3270KGpaulr

  Trip type: Solo travel

  Avoid, terrible place

  22 Aug 2024

  Avoid. Terrible place.Room is super small. No wardrobe or drawers to put clothes. Bathroom completely open, so no privacy if sharing room. No air conditioning. The room was 30+C at night in August. Breakfast is lousy: limited choice, low quality ingredients with poor taste.