Hotel & SPA Internazionale

Name: Hotel & SPA Internazionale
Address: Viale Stazione, 35, Lugano, switzerland
Telephone: +44-204-505-9777
Rating: 4.1

Bellinzona, Lugano, Switzerland

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About Hotel & SPA Internazionale

location

Located in the most strategic area of the city, the hotel lies in front of the train station in the renowned Viale Stazione, the business and shopping street of Ticino's capital.

facility

The hotel was built in 1894. The hotel has 63 rooms, including junior suites, 2 suites, 17 single rooms and 43 double rooms, which are located on 7 storeys and are reachable by 2 lifts. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a laundry service, a hairdresser and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A fax machine is available for guests' business needs.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, crazy golf and golf. Water sports enthusiasts can enjoy snorkelling and diving. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments.

meals

Various dining options are available, including a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hotel & SPA Internazionale

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
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  Steam and Sauna
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Cycling
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  Outdoor sports
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Toiletries
Security
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  Fire extinguishers
Sport/Entertainment
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  Sauna
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  Golf

Location

Around this property:

Tourist Centre

20000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

190

Very Good

228

Average

Poor

Terrible

Recent Reviews: 500

User:Jill C
Trip type: Business
Highly recommend - return visitor
08 Mar 2026
I don't usually write reviews, but this was my second stay at this hotel and I really must acknowledge the wonderful staff and excellent service provided throughout both stays. The proximity to the station is really handy, and the restaurant serves really quality food. I went for a superior room on the second occasion, and while the standard room is absolutely fine... having the minibar to chill water was nice! Would definitely recommend, and serves as a great base to explore further afield! Thanks all
User:Chrystal V
Trip type: Couples
Wasn’t worth the money
30 Dec 2025
Hotel staff we alright, more dismissive than anything. Room we got even though 180-190 Fr a night got us a low end room. No kettle, 30 channels (not smart tv can’t connect) super small TV. No fridge, really the very basics. We were told when we came in breakfast was part of it then ended up getting charged extra for a subpar breakfast. Honestly save your money and go someplace better. Only reason I has 3 stars instead of lower is location, close to train if your traveling by train an it was clean. Even though the cleaners wanted to clean the room before 9 and wouldn’t come back later so there is that too. Again it’s fine if you just need an over priced bed but otherwise I’d look for something more charming. Lovely city.
User:Jennifer T
Trip type: Couples
Terrible hotel
28 Apr 2025
Arrived from Lugano at 11:30am, room not available. Told to check back at 1p. Left luggage at desk. At 1p told our room still not ready and check in is at 3p, as the room was still occupied. At 2:55p told room was not ready until 3. Our luggage had been sent to room but we could not get in as housekeeping was still clean. Once we got to room, it was a terrible room I have seen. Old plastic chairs and hangers, TV on desk size of a laptop. 2 plastic disposable cups to use for tap water. No mini bar or bottles of water. Air Conditioning not available, a note in room saying the early morning was still cool and we could open windows. Unable to switch from heat to cool. We had been out for 4 hours hiking around with our heavy backpacks and needed water and a/c. My husband went to desk and requested a different room, told they were all same. Cancelled the second night and checked out immediately. Found a better hotel just up the street. Lost the first nights charge. When we checked out they asked why we didn’t request a different room, my husband told them we did. She insisted on going over our issues in the lobby, I told her I was not going to hash this out with her there, we were checking out. They had nothing but excuses and bad attitudes.
User:md1mm
Trip type: Solo travel
Great location
22 Mar 2025
This hotel is in the beautiful city of Bellinzona. It is directly opposite the entrance to the railway station, so it is impossible to miss. Helpful reception. It would be better to proactively offer a map of Bellinzona and the free Ticino card that you can use on the local buses. The rook was OK but there was not coffee/tea making facility, no minibar, no iron and the safe is tiny. Breakfast is reasonable but not always replenished when items are used up.
User:Inel10
Trip type: Friends getaway
Lovely little hotel just opposite the station
26 Dec 2023
we stayed in this hotel on our train journey through Switzerland. Very friendly staff, good food and cosy rooms. The hotel has beautiful views of the surrounding countryside and is a good base for visiting the castles in Bellinzona. I can only recommend it.