Hotel City Lugano - Hospitality & design

Name: Hotel City Lugano - Hospitality & design
Address: Via G. Bagutti 4, Lugano, switzerland
Telephone: +44-204-505-9777
Rating: 4.5

Lugano, Switzerland

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About Hotel City Lugano - Hospitality & design

location

This hotel lies in a quiet area in Lugano, approximately 2 km from the beach.

facility

The hotel has 2 lifts and features 48 rooms, including 12 single rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a projector.

rooms

Rooms are equipped with air conditioning and central heating. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

Guests can enjoy a selection of sport and entertainment options. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking and a spa. Children are well looked after in the kids' club.

meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Amenities at Hotel City Lugano - Hospitality & design

Facilities
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  Air conditioning
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  Lobby
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  Conference Room
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Wifi
Business Center and Conferences
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  Business Center
Common Area
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  Reception
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Room Facilities
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  Shower
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  Hairdryer
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  Minibar
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  Safe
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  TV
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  Closet
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  Toiletries
Security
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  Fire extinguishers

Location

Around this property:

Beach

2000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

244

Very Good

132

Average

Poor

Terrible

Recent Reviews: 398

User:F4970VKpuffin
Trip type: Couples
Excellent
15 Apr 2026
A lovely modern hotel. Our room was perfect, clean, comfy. Breakfast was great. Special mention for Katia in the restaurant who made our day with her kindness and friendliness.
User:Aziza K
Trip type: Business
Excellent Package
04 Nov 2025
We stayed at the hotel for three nights, and from the very first moment, we felt the warm and welcoming atmosphere created by the entire team — from the reception to housekeeping. A special mention goes to the lovely lady in the restaurant, whose kindness and cheerful attitude made every morning a pleasure. Starting a business day with her smile truly makes a difference, as she treats every guest like an old friend.The hotel’s location is excellent, and our room was very clean and comfortably spacious.We will definitely come back to your property the next time we are in the area.Aziza Kartoubi
User:Kim W
Trip type: Business
Great stay, great stagg
23 Oct 2024
This hotel is in a great location, a short walk to lake where there are many restaurants. The room was comfortable and clean, the breakfast was ample. My full compliments to Katia who managed breakfast everyday! She was so lovely and friendly, remember my name and coffee every day! The front desk staff was also very helpful.
User:Travelstar51
Trip type: Couples
Good city hotel
11 Oct 2024
Stayed here after travelling on the Bernina Express train and bus. The hotel is about 20 minutes walk from Stazione Nord where the Bernina Express drops you off. We had an average size double room, with bathroom separated by glass. Kettle and tea/coffee in the room. Also mini fridge and in room safe which had an international plug adaptor in the door. Large walk in shower in the bathroom. Buffet breakfast available in the lobby area. Reasonable choice of hot and cold items, and a toaster available. Very helpful lady looking after the area. Hotel is around a 15 minute walk to the centre and the lake. If you don’t want to go too far to eat, we found the Hollywood Bar ristorante and pizzeria just a few minutes walk along the same street as the hotel, where we had an excellent pizza at a very reasonable price. We also dined at Ristorante Cinese Orient Express on Corso Elvezia, about 5 minutes walk away and a good busy Chinese restaurant.
User:Peter S
Trip type: Couples
Not as impressive as I thought on reading earlier reviews
07 Oct 2024
I chose this hotel based on the glowing reviews, and now feel it is important to write a review to provide a more nuanced opinion.Our room was quite small and fairly basic in terms of what was provided. The view of the hills was magnificent. The hotel is in a quiet part of town, about a ten minute walk to the lake and town centre.Breakfast was good.Reception was fine - in line with what I would have expected.Would I stay there again? Possibly, although probably not.One tip: If, like us, you are travelling by train, contact the hotel 48 hours in advance so that they can email you a Ticino ticket providing free public transport for the duration of your stay. We took a taxi from the station to the hotel which cost us 30 Swiss Francs. Instead we could have taken a number 6 bus from the station (3 stops) using a Ticino ticket.