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Ibis Lugano Paradiso

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Ibis Lugano Paradiso

locationSwitzerland, Lugano

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About Ibis Lugano ParadisoAbout Ibis Lugano Paradiso

Location

This hotel welcomes guests in Lugano.

Facility

The hotel has a lift and features 70 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed. Extra beds can be requested. A desk is provided. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, massage treatments and a solarium.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Ibis Lugano Paradiso Amenities at Ibis Lugano Paradiso

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

120

Very Good

264

Average

145

Poor

44

Terrible

35

Recent Reviews: 608

  • User:Wander66693007119

    Trip type: Couples

    The Disappearing Name Tag: Daniel at Reception

    rating30 Sept 2025

    Disappointed with Reception and Extra ChargesI booked Ibis Budget Lugano through Booking.com for £109, which clearly included £10 city tax and VAT. However, when I arrived, the receptionist (with the name tag “Daniel”) insisted I had to pay the city tax again, saying it was a “mistake on Booking.com.”I showed him my confirmation several times, but he refused to respect the booking price. After consulting someone I believe was the manager, he returned without his name tag – as if removing it would make the problem disappear.When I mentioned that I would contact Booking.com and leave a review, they went silent and offered no explanation. Overall, the situation felt unprofessional and disappointing. Guests should be aware that the hotel may not honor the advertised price.

  • User:thomas12321

    Trip type: Family

    Bad smell in two out of three rooms

    rating16 Jul 2024

    The facility meets the standard expectations for an Ibis Budget and is situated in a great location, a short distance from a bus stop and within walking distance to the lake.Unfortunately, our experience was ruined by a sour smell in two out of the three rooms we had. We won’t risk staying here again.

  • User:John P

    Trip type: Couples

    Excellent budget hotel.

    rating13 Jun 2024

    This is an excellent choice of budget hotel. The rooms are very samll but perferctly clean and functional. The location is also very good, about a 5 minute walk from the lake and promenade and not so far from the town centre - easy walking distance. If you are on a budget then this is the pace to stay in Lugarno and very good value by Swiss standards.

  • User:315benalia

    Trip type: Family

    Mistreatment

    rating31 Aug 2023

    would like to inform you that I was subjected to a disrespectful attitude by the receptionist, which is completely unacceptable and disrespectful, and contains unacceptable racism. On Friday night 1 September at 23:35, I went to buy a bottle of water and they are people in reception. I asked them for permission to pass before them, so they smiled at me welcoming, but the receptionist refused to pass me and asked me in an unkind way to wait. There was another woman waiting, and after the customer finished his check in, the woman looked at me and allowed me to pass before her because it was only a bottle of water, but the receptionist shouted at me and refused to pass my order with bad way!!!. I left the water and he insisted that I wait even though the woman repeated her words and told him that she allowed me to pass because it was a bottle of water... I strongly object to this inappropriate attitude of your employee..

  • User:Larkin H

    Trip type: Couples

    Fine visit however one issue address below...

    rating04 Apr 2021

    Upon arrival we asked to store our backpacks and we were rejected do to “covid restrictions”. We had to backtrack to the train station, pay to store the bags, and then get started on our day about an hour behind schedule. This was at first annoying and a bit ridiculous since covid transfer by luggage seems unlikely at best. However what really bothered us was that on the morning of our departure we watched several early arrivers drop their bags for storage before their check in was available. Perhaps we interacted with a misinformed staff member, perhaps the restrictions changed in a matter of two days (I doubt it). But this left a sour taste in our mouth upon departure. ibis budget Lugano-Paradiso, Guest Services / Front Office at ibis budget Lugano Paradiso, responded to this review Dear Mr. Larkin,Thank you for choosing our ibis budget Lugano Paradiso and for sharing your impressions with us.We are really sorry about the misunderstanding, since COVID-19 we had to change and adapt multiple times.We hope that we will have the pleasure to welcome you again in the future and better serve you.Best regardsAmbra - Front Office Team

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