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Novotel Lugano Paradiso

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Novotel Lugano Paradiso

locationSwitzerland, Lugano

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About Novotel Lugano ParadisoAbout Novotel Lugano Paradiso

Location

This hotel is located in Lugano, approximately 800 m from the beach.

Facility

The hotel has a lift and features 96 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, 24-hour room service, a laundry service and a hairdresser. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and pleasantly heated water to ensure comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Refreshing drinks are served at the poolside snack bar. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Water sports enthusiasts are offered paddle boating. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, darts, aerobics and table football. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Novotel Lugano Paradiso Amenities at Novotel Lugano Paradiso

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Pedalo

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

800 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

396

Very Good

355

Average

83

Poor

29

Terrible

34

Recent Reviews: 897

  • User:itchfoot

    Trip type: Solo travel

    One-nighter in Lugano

    rating04 Jun 2026

    Only spent a night here so I did not check out the gym. Location was about a 20 minute walk from the lakefront & attractions. The immediate vicinity of the hotel did not have anything entertaining or scenic.Room size was generous & bed was comfortable. The shower was in a tub with a high step-up & it took awhile to figure out the dials for hot/cold water and rain/handheld shower. Usual amenities but no ironHeard some noises at different times during the night from other guests, which made me think of poor insulation...?Bar & restaurant area was welcoming; breakfast buffet was just adequate. Kudos to the friendly & amusing staff

  • User:vilvelob

    Trip type: Business

    Good value hotel with spacious rooms and nice breakfast

    rating26 Apr 2026

    I stayed here twice in two different years, and both times the experience was quite good.The room was spacious and clean. They now also give you a bottle of water that you can refill on each floor, which I found convenient.Breakfast had a nice variety as well, including salmon and different cheeses.Overall, it is a nice hotel for the price and for its star rating.

  • User:Nicomachean

    Trip type: Solo travel

    Good Location & Spacious Comfortable Rooms

    rating15 Dec 2025

    I stayed here for 2 nights. Rooms are spacious and comfortable. The breakfast was good as was dinner. The hotel is also close to the waterfront and walkable to shops in Lugano. The staff was also very kind and attentive. I will definitely stay here again. , Guest Services / Front Office at Novotel Lugano Paradiso, responded to this review Dear Nicomachean,Thank you very much for your kind review and for choosing Novotel Lugano Paradiso. We are delighted to hear that you enjoyed our convenient location, the spacious and comfortable rooms, as well as both breakfast and dinner.It is wonderful to know that you appreciated the proximity to the waterfront and the easy walk to the shops in Lugano. Your compliments about our staff being kind and attentive mean a great deal to us and will be shared with the entire team.We truly look forward to welcoming you back again on your next visit to Lugano.Kind regards,Novotel Lugano Paradiso

  • User:Jetro7

    Trip type: Business

    Used to be great

    rating17 Jun 2025

    More than a dozen stays at Novotel Lugano, but more than 3 years after my last visit, my recent stay was the worst.Rooms are spacious and clean. Worst is mattress, it is now impossible to sleep without back pain. Used to be just fine.Breakfast used to be great, it is now subpar, even by Novotel standards. Orange juice is a shame (same with grapefruit) compared to the juices selection that used to be on offer. Hot drinks used to be made to order, now you have two extremely noisy coffee makers…Pastries selection is now maybe 20% of what it used to be. Too bad.Plus side, is the restaurant that is much better than it used to be, both for lunch and dinner.Cost cutting pushed too far. Won’t come back. , Guest Services / Front Office at Novotel Lugano Paradiso, responded to this review Dear Jetro,thank you for taking the time to share such a detailed review and for your long-standing loyalty to Novotel Lugano Paradiso over the years. We are truly sorry to read that your most recent stay did not meet the standards you experienced in the past and that it led to disappointment.While we are pleased to know that you still found the rooms spacious and clean, we sincerely regret your comments regarding the mattress comfort. Quality sleep is essential, and your feedback will be shared with our management and housekeeping teams for careful review.We are equally sorry to learn that the breakfast experience did not live up to your previous expectations. Your remarks regarding juice quality, hot beverage service, and the reduced pastry selection are taken very seriously. We understand how noticeable these changes can be for a returning guest and regret that they negatively impacted your stay.On a positive note, we appreciate your kind words about the restaurant, and we are glad to hear that lunch and dinner met and even exceeded your expectations.We regret that your experience has led you to decide not to return, and we truly appreciate your honesty. Feedback like yours is invaluable and helps us reflect on where improvements are needed.Kind regards,Novotel Lugano Paradiso

  • User:Sherpa06852156370

    Trip type: Couples

    Nice hotel spoilt by terrible hospitality

    rating17 May 2025

    I've had the good fortune to stay in many many Novotels around the world from Conference hotels to more character filled establishments . This is a nice hotel ...spoilt by the worst hospitality standard I've encountered in 40 years. Management hides behind the staff , sending them forward with ridiculous edicts. The staff are petrified and repeat ''But the manager says'' in response to any query . I spend a lot of nights in ALL hotels (Diamond status) and am pleased to say the nights before and after this stay in a Conference Hotel and an Airport Hotel demonstrated that hospitality is alive and well in the group and that its not the bricks and mortar alone that make for a decent stay . , Guest Services / Front Office at Novotel Lugano Paradiso, responded to this review Dear Guest,thank you for taking the time to share your feedback and for your long-standing loyalty to the ALL – Accor Live Limitless program. We are truly sorry to read that your experience at Novotel Lugano Paradiso fell so far short of your expectations and, above all, of the standards you have come to know across the brand.While we appreciate your recognition of the hotel itself, we are deeply concerned by your comments regarding hospitality and management approach. What you describe does not reflect the values of Novotel nor the service culture we strive to uphold. Our team members should feel empowered to assist guests with confidence and care, not constrained or uncomfortable in doing so.Please be assured that your feedback will be taken very seriously and shared with senior management. Constructive criticism from experienced and loyal guests such as yourself is essential for us to identify shortcomings and take meaningful corrective action.We regret that your stay left such a negative impression, especially given your extensive experience within the Accor portfolio, and we sincerely apologize for the disappointment caused.Kind regards,Novotel Lugano Paradiso

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