Hotel Eden Palace au Lac

Name: Hotel Eden Palace au Lac
Address: 11 Rue Du Theatre, Montreux, switzerland
Telephone: +44-204-505-9777
Rating: 3.4

Montreux, Switzerland

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About Hotel Eden Palace au Lac

location

The hotel is situated by Lake Geneva, 2 minutes from the town centre. The train station can be reached in 10 minutes' walk.

facility

The hotel was built in 1896. Units include 10 junior suites, suites, single rooms and 92 double rooms located in a 6-storey main building and 6 auxiliary buildings. Multilingual staff (English, German, French) at the reception desk are on hand round the clock to assist guests with check-in and check-out. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access in public areas (for a fee) allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area (for a fee). A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony or terrace is among the standard features in the rooms. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A terrace with sun loungers and parasols is available. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, golf and fishing are available. The surroundings of the hotel offer an ideal environment for skiing. For sports enthusiasts who wish to work out indoors, a gym is available for a fee. There is a wellness area with a spa, a steam bath and massage treatments. Subject to charge: a sauna. Leisure facilities include a kids' club, a casino and a nightclub.

meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Catering options include bed and breakfast, half board and full board. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hotel Eden Palace au Lac

Facilities
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  24-hour check-in
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Bicycle Cellar
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  Café
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  Car Park
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  Casino
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Games room
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  Garage
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  Hotel Safe
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  Kids Club
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Pets
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  Restaurant(s)
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  Restaurant(s) with non-smoking area
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  Restaurant(s) with smoking area
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  Room Service
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  Shops
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  TV Room
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  Wifi
Hygiene
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  à la carte Dinner
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  à la carte Lunch
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  Breakfast Buffet
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  Continental Breakfast
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  Evening Buffet
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  Full Board
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  Half Board
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  Lunch Buffet
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  Set menu dinner
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  Set menu lunch
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Children's Entertainment
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  Golf
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  Gym
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  Indoor Pool
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  Jacuzzi
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Parasols
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  Sauna
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  Steam bath
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  Sun loungers
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  Sun terrace

Location

Around this property:

Train Station

500 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

212

Very Good

355

Average

196

Poor

121

Terrible

108

Recent Reviews: 992

User:mackenzieb928
Trip type: Couples
Lakeview hotel room
05 Jun 2026
Fantastic view of the lake from the room. Wish we could’ve stayed longer!
User:Kemal T
Trip type: Couples
Great Location and view
31 May 2026
The location is excellent. The rooms are good enough for people like us who are not after luxury. The balcony has a very nice view for those who have rooms looking to the lake. The receptionists all were cooperative but our special thanks goes to Diana who answered all our questions in every detail.
User:Jude064
Trip type: Couples
Traditional charm in a great location
25 May 2026
Lots of good things to say about this lakeside hotel in the bustling centre of Montreux. Positives:- great views of the lake and mountains from our room- every lake side room has a balcony- good tV, comfy bed, fridge- lots of great practical touches in the room, a towel rail each, coat hooks, usb socket, shelf for toiletry bags, good a/c- card for free public transport- historic styling and charm. Gripes:- single use plastic toiletries- no tea and coffee making facilities or mini bar- no decent decaff coffee at breakfast (I have found that the Swiss don’t really do decaff)
User:Gary S
Trip type: Family
A Soulless experience
21 May 2026
This SHOULD have been good but the hotel lacks what I refer to as soul. Soul is when a hotel makes a guest feel special, when the staff seem to enjoy their jobs and are welcoming to guests, where issues don’t become issues because little details are taken care. The hotel sits on a beautiful location but the first impression is no bellman and stairs at the entrance so you have to carry your luggage up those stairs. Then you have the joy of dealing with the most unfriendly and inhospitable front desk manager who tell you your room doesn’t face the lake and you can get a lake facing room for 80 CF per night (wait isn’t au lac in the title and shouldn’t that have been noted on the confirmation). Then for breakfast, a beautiful room but no cooked options and coffee from a machine that’s bland. Then you go out, come back at 4:00 pm to find that the room hasn’t been made yet. Then you checkout and they don’t offer to help you with your bags. Like I said - soulless Eden Palace, General Manager at Hotel Eden Palace Au Lac, responded to this review Dear Sir,Thank you for taking the time to share such detailed feedback regarding your stay at Hôtel Eden Palace au Lac. We are sincerely sorry to learn that your experience did not fully meet your expectations.Our hotel is a historic Belle Époque property, appreciated by many guests for its charm, character and unique lakeside location. We understand however that this atmosphere must always be accompanied by attentive and warm service, and we regret that you did not feel this during your stay.Regarding luggage assistance, our porters and reception team remain available to assist our guests whenever needed. We are sorry if this was not clearly communicated upon your arrival or departure. Concerning room categories, lake view rooms are indeed part of a separate category and are subject to availability, although we understand your disappointment and appreciate your remark regarding the clarity of this information during booking.We also regret the delay in housekeeping service as well as the aspects of breakfast that did not meet your expectations. Your comments have been carefully shared with the concerned departments, as guest feedback is essential in helping us improve the overall experience we strive to provide.While we are saddened to read that your impression of the hotel lacked the warmth and attention you expected, we nevertheless thank you for highlighting the beauty of our location and hope that we may one day have the opportunity to offer you a more positive experience.Kind regards,Titouan RIVAT, Front Desk Manager
User:Adam L
Trip type: Business
A nice average bit outdated hotel in a good location..nice staff
26 Mar 2026
I stayed for three nights in March for a business retreat. It is a nice hotel a bit outdated and bathrooms need updating...feels 1980'sThe breakfast was okay and not often refreshed. The lunches were good. The restaurant staff was very friendly and helpfulIt is in a good location and my room had nice scenic views of the lake.Would stay again but if necessary or for budget...not my first pick