Kempinski Palace Engelberg

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Kempinski Palace Engelberg

Name: Kempinski Palace Engelberg
Address: 40 Dorfstrasse, Swiss Alps, switzerland
Telephone: +44-204-505-9777
Rating: 4.6

Engelberg, Swiss Alps, Switzerland

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About Kempinski Palace Engelberg

location

This hotel is located 50 m from Engelberg train station, next to the spa park. The city of Lucern is just 32 km and Zurich is 85 km from the hotel. There are numerous restaurants, bars, shops and public transport links within walking distance.

facility

The hotel was built in 1905. 8 junior suites, 5 apartments, 20 single rooms and 55 double rooms are available to guests. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a babysitting service, a childcare service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. A direct dial telephone, a TV, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, golf, Nordic walking, fishing and jogging. Water sports enthusiasts are offered canoeing. The hotel's location is particularly ideal for skiers. Ski passes are available locally. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, yoga and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Subject to charge: a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Dining facilities include a dining room, a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Catering options include bed and breakfast and half board. A delicious breakfast is an excellent reason to rise and shine. At lunch and dinner, guests can order dishes à la carte or choose a set menu. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and picnics are available.

Amenities at Kempinski Palace Engelberg

Facilities
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Elevator/ Lift
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  Newspaper
Meals
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  Restaurant
Room Facilities
- -
  Toiletries

Location

Around this property:

Train Station

50 m

Park

300 m

Tourist Centre

500 m

Shopping opportunities

500 m

Bars / Pubs

500 m

City Centre

500 m

Restaurants

500 m

Ski Area

1000 m

Bus Station

1000 m

Lake

2000 m

Golf Course

3000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

157

Very Good

Average

Poor

Terrible

Recent Reviews: 191

User:Tourist68487925339
Trip type: Family
Shocking Service Failures at a "Luxury" Hotel – Completely Ruined My Holiday
24 Jun 2026
I booked this property through American Express Fine Hotels + Resorts, expecting the 5-star luxury experience that the Kempinski brand historically promises. Instead, my stay was completely ruined by a shocking lack of basic service and a deeply disturbing "don't care" attitude from the management.We arrived during a severe heatwave. The hotel has no air conditioning. While I understand this is part of the historic building's nature, the property's response to managing guest comfort in this extreme heat was non-existent.I called room service to request ice—a basic necessity in a suffocatingly hot room. I waited patiently for an entire hour. The ice never arrived. In the end, I had to physically go down to the bar to retrieve it myself. This is not 5-star service; this is a failure of basic hospitality.What makes this completely unacceptable is the management's reaction. I brought this serious service breakdown directly to the Duty Manager's attention. Instead of showing empathy, taking accountability, or offering a professional resolution, the Duty Manager displayed a shocking level of indifference. They literally did not care at all about the discomfort and failure we experienced.As an AMEX VIP guest, I am appalled by the poor service quality and the arrogant staff attitude. This establishment is clearly unable to meet the standards of a luxury resort. I have already escalated a formal complaint to American Express HQ and Kempinski Corporate Group. Avoid this hotel at all costs if you value your time, money, and peace of mind. Andreas Magnus, General Manager at Kempinski Palace Engelberg, responded to this review Dear Mr. Lai,on behalf of our General Manager Andreas Magnus we thank you for staying at the Kempinski Palace Engelberg and for sharing your feedback with us.While we of course regret to hear of your dissatisfaction with your experience. Our Rooms Divison Manager Nils Korth really appreciated the personal conversation and your detailled feedback.We would really appreciate the chance to welcome you back to Engelberg and wish you all the best until then.Warmest regardsAndreas MagnusGeneral Manager
User:Taylor L
Trip type: Friends getaway
10/10 experience
13 Jun 2026
Amazing experience! Staff is amazing especially Maria! Andreas Magnus, General Manager at Kempinski Palace Engelberg, responded to this review Dear Q5887BStaylorl,We would like to express our sincere gratitude for your recent stay at the Kempinski Palace Engelberg and for the excellent review you shared.It is a pleasure to learn that your experience with us was exceptional. Furthermore, we appreciate your commendation of our dedicated staff; your feedback will be shared with the entire team, with particular recognition extended to Maria.We look forward to welcoming you back to our hotel in the near future.Kind regardsAndreas MagnusGeneral Manager
User:Caitlin B
Trip type: Solo travel
Incredible
08 Jun 2026
I had an absolutely wonderful three night stay in May 2026 as a solo female traveler. The level of hospitality was seriously incredible. I did one spa day, one day going up Titlis, and one day in town. Spa was wonderful, especially the pool. I appreciated that the hotel staff encouraged me to go up the mountain even though I am afraid of heights – – it was great and I would come back in different seasons to try the different activities. I especially enjoyed trying different local cheeses at the cheese store and at the breakfast. Speaking of food, the restaurant was absolutely wonderful and accommodating. I am already trying to figure out when to come back next year. Andreas Magnus, General Manager at Kempinski Palace Engelberg, responded to this review Dear Caitlin B,We sincerely appreciate you choosing to stay at the Kempinski Palace Engelberg and sharing such wonderful feedback with us.It is delightful to hear that your visit was so memorable and that our dedicated team engaged with you.While we are glad you enjoyed your recent stay, we highly recommend returning during the winter season to experience the breathtaking snowy landscape of Engelberg firsthand.We look forward to welcoming you back then.Warm regardsAndreas MagnusGeneral Manager
User:Babytan
Trip type: Business
Highly recommend but….
21 May 2026
Gorgeously located hotel that is the best in the area. Professional and courteous staff throughout from reception to housekeeping. Great food and wine choice and spectacular dining venues. My only complaints were the uncomfortable mattress and the sketchy light switches which are quite frustrating to use. Also air-conditioning was not working, probably turned off centrally and hence my nights were restless. Would highly recommend but these inconveniences need fixing if I am to go back Andreas Magnus, General Manager at Kempinski Palace Engelberg, responded to this review Dear Babytan,Thank you very much for your stay at the Kempinski Palace Engelberg and for your valuable feedback.It is wonderful to read that you enjoyed our hotel and also reading your comments about our outstanding team. Please be assured that I will share your words with them especially with our reception and housekeeping team.Also the sleeping experience is very important to us hence we are purchasing new bed toppers for our beds which will enhance this experience. Our hotel does not have an A/C but we use a sustainable cooling system supplied by the underground water.We are very much looking forward to welcoming you soon again.Kind regardsAndreas MagnusGeneral Manager
User:J W
Trip type: Family
Awful
20 Apr 2026
Who graded this hotel 5 Stars? No Air-conditioning, its the second night i am struggling to sleep, and no the Dyson fan is not doing much, other than make noise. The fridge in the room hardly works and the mini bar has not been restocked today. Ah, Room Service for an ice bucket? Dial 0 from room phone. Get an error message. Call the Hotel Reception from Mobile. Just rings out. What an awful setup. Andreas Magnus, General Manager at Kempinski Palace Engelberg, responded to this review Dear jwH9775LQ,Thank you for choosing to stay with us at the Kempinski Palace Engelberg and for sharing your valuable feedback.We sincerely regret that your experience did not meet your expectations. Please be assured that we have immediately addressed your comments by checking both the telephone lines and the minibar fridge.We are continuously striving to offer the best possible experience to all our guests and appreciate your feedback as a vital part of our improvement process.Kind regardsNils Christian KorthRooms Division Manager