Alpenhotel Fleurs de Zermatt

Recent Reviews: 443

• User: liquidseal

  Trip type: Couples

  Could have been excellent. Free cat with room

  As usual I can only post of my experience here and sadly it wasn’t great. April is spring skiing in Zermatt, maybe the hotel was in fact busy though we saw no evidence of that during our stay. So when after deep consideration the gentlemen on reception looked up from his computer and claimed our booking agency had specifically phoned to organise ground floor single beds in what turned out to be th… Read moreAs usual I can only post of my experience here and sadly it wasn’t great. April is spring skiing in Zermatt, maybe the hotel was in fact busy though we saw no evidence of that during our stay. So when after deep consideration the gentlemen on reception looked… Read more

• User: Avery K

  Trip type: Solo travel

  Lovely experience!

  The room was in good condition and the staff members were all extremely kind! It was very close to the train station as well, which made things very easy when checking in or checking out. Although pricey, I sincerely enjoyed staying here!The room was in good condition and the staff members were all extremely kind! It was very close to the train station as well, which made things very easy when checking in or checking out. Although pricey, I sincerely enjoyed staying here!

• User: RegularTraveller2320

  Trip type: Family

  Ruined by awful treatment of guests

  A clean hotel on good location with friendly and helpful cleaning staff but totally ruined by the awful treatment of the front office staff. All of them. I have noticed many reviews saying the same thing. They like to reply blaming the guests for behaviour or not following their rules but how can they say that without knowing the specific guest. We did our upmost to be decent and polite from the m… Read moreA clean hotel on good location with friendly and helpful cleaning staff but totally ruined by the awful treatment of the front office staff. All of them. I have noticed many reviews saying the same thing. They like to reply blaming the guests for behaviour or… Read more

• User: Kyle E

  Trip type: Family

  Beautiful building ruined by incompetent, hostile management.

  If you enjoy being glared at by reception staf. and monitored by management watching your every move on camera while paying a premium, this is the place for you. The hotel itself is well-kept and clean, but the vibe is absolute ice. "Upper Management" has cultivated an environment where families are treated with open disdain. We didn't feel "welcomed"—we felt monitored. It was oppressive.The manag… Read moreIf you enjoy being glared at by reception staf. and monitored by management watching your every move on camera while paying a premium, this is the place for you. The hotel itself is well-kept and clean, but the vibe is absolute ice. "Upper Management" has cult… Read more

• User: emily w

  Trip type: Family

  Why Bother - spend elsewhere

  Deeply Disappointing Stay — Rude Staff, Poor Service, and No AccountabilityWe were incredibly disappointed by our experience at this hotel in Zermatt — a place that is normally known for warmth and genuine hospitality. Unfortunately, this property was the complete opposite.From the moment we arrived, the front desk staff were pompous, inconsiderate, and often outright rude. They even removed our s… Read moreDeeply Disappointing Stay — Rude Staff, Poor Service, and No AccountabilityWe were incredibly disappointed by our experience at this hotel in Zermatt — a place that is normally known for warmth and genuine hospitality. Unfortunately, this property was the comp… Read more