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Alpenhotel Fleurs De Zermatt

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Alpenhotel Fleurs De Zermatt

locationZermatt, Zermatt

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About  Alpenhotel Fleurs De ZermattAbout Alpenhotel Fleurs De Zermatt

Location

This hotel is located in Zermatt.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Further services and facilities include a babysitting service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Central heating ensures that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. Other features include a telephone, satellite television, a radio and WiFi (no extra charge). Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and include a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. The hotel's location is particularly ideal for skiers. Ski passes are available locally. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet and lunch are served every day. Special culinary options, such as diet meals, are also available. The hotel also offers special catering options.

 Amenities at Alpenhotel Fleurs De Zermatt Amenities at Alpenhotel Fleurs De Zermatt

  • Facilities

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      Bar(s)

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      Bicycle Hire

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      Conference Room

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

269

Very Good

67

Average

29

Poor

26

Terrible

52

Recent Reviews: 443

  • User:liquidseal

    Trip type: Couples

    Could have been excellent. Free cat with room

    rating11 Apr 2026

    As usual I can only post of my experience here and sadly it wasn’t great. April is spring skiing in Zermatt, maybe the hotel was in fact busy though we saw no evidence of that during our stay. So when after deep consideration the gentlemen on reception looked up from his computer and claimed our booking agency had specifically phoned to organise ground floor single beds in what turned out to be the hotels disabled access room things went pretty much as could be expected. The beds were moveable (and did) with our heads agains power points and light switches. Neither of us got much sleep trying to g not to have a leg or our entire bodies roll off the beds and the room was above average hot. On the plus side, the restaurant offered an above average breakfast. The cat found sleeping in the bathroom basin of our room was also rather cute and proved keen not to leave. Fortunately it did agree to move from the basin to a bed when we later needed to use the shower etc.
  • User:Avery K

    Trip type: Solo travel

    Lovely experience!

    rating03 Apr 2026

    The room was in good condition and the staff members were all extremely kind! It was very close to the train station as well, which made things very easy when checking in or checking out. Although pricey, I sincerely enjoyed staying here!
  • User:RegularTraveller2320

    Trip type: Family

    Ruined by awful treatment of guests

    rating26 Feb 2026

    A clean hotel on good location with friendly and helpful cleaning staff but totally ruined by the awful treatment of the front office staff. All of them. I have noticed many reviews saying the same thing. They like to reply blaming the guests for behaviour or not following their rules but how can they say that without knowing the specific guest. We did our upmost to be decent and polite from the moment we walked through the door at check in but made no difference. Still treated like rubbish and not even a thank you or "safe journey" when we left. As a guest you are a nuisance to them. It can really spoil your holiday. The worst hotel service I've ever seen.
  • User:Kyle E

    Trip type: Family

    Beautiful building ruined by incompetent, hostile management.

    rating10 Dec 2025

    If you enjoy being glared at by reception staf. and monitored by management watching your every move on camera while paying a premium, this is the place for you. The hotel itself is well-kept and clean, but the vibe is absolute ice. "Upper Management" has cultivated an environment where families are treated with open disdain. We didn't feel "welcomed"—we felt monitored. It was oppressive.The management's incompetence shines through in the bizarre scheduling. In a town famous for all-day adventures, they open the spa for a tiny 3 PM - 8 PM window and refuse to help you make a dinner reservation. It’s lazy, greedy and poor management, plain and simple. Don't even get me started on the receptionist/bar tender that can't poor a pint if was already prepared for her in the pint glass. Oh but they'll charge for the beers you never even drank.
  • User:emily w

    Trip type: Family

    Why Bother - spend elsewhere

    rating10 Dec 2025

    Deeply Disappointing Stay — Rude Staff, Poor Service, and No AccountabilityWe were incredibly disappointed by our experience at this hotel in Zermatt — a place that is normally known for warmth and genuine hospitality. Unfortunately, this property was the complete opposite.From the moment we arrived, the front desk staff were pompous, inconsiderate, and often outright rude. They even removed our son’s adorable little snowman from the lobby, citing “upper management” as the reason — an unnecessary and unkind gesture that set the tone for the stay.It only went downhill. They charged my husband for beers from the bottom of a keg that he rejected, and then refused to refund the charge at checkout, claiming they needed the owner’s approval but didn’t do anything to support contacting him. Their attitude was condescending throughout, and we constantly felt as if we were being watched rather than welcomed.To make matters worse, the spa — one of the main reasons you would choose a spa hotel — was only open from 3 PM to 8 PM, which is absolutely outrageous. A five-hour window for spa access is a complete joke for a property that markets itself as a wellness experience. It felt cheap, uptight, and entirely misaligned with what guests expect at this level.Housekeeping didn’t help the situation. Our room was “cleaned” at 5 PM, and the front desk staff casually explained that they had been “on break.” This level of service is unacceptable anywhere, let alone in Zermatt.The front desk team remained the biggest disappointment. The gentleman working there was consistently rude, and the two women — possibly Italian — were dismissive and unhelpful, particularly when we asked for assistance making a dinner reservation. At every step, we felt like an inconvenience.This experience is absolutely not reflective of Zermatt’s usual hospitality, which makes it even more frustrating. I am a Marriott titanium guest meaning I spend over 150 nights a year in a hotel and perhaps I’m spoiled by staying at much better quality hotels with actual hospitality than this unhelpful location. Disgraceful hospitality Fluers de Zermatt. A shame.Overall, it was a terrible stay. I would not recommend this hotel to anyone unless you prefer an atmosphere that is uptight, unwelcoming, and lacking in basic courtesy.Save your money and stay elsewhere.

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