Alpenhotel Fleurs De Zermatt

Recent Reviews: 443

• User:liquidseal

  Trip type: Couples

  Could have been excellent. Free cat with room

  11 Apr 2026

  As usual I can only post of my experience here and sadly it wasn’t great. April is spring skiing in Zermatt, maybe the hotel was in fact busy though we saw no evidence of that during our stay. So when after deep consideration the gentlemen on reception looked up from his computer and claimed our booking agency had specifically phoned to organise ground floor single beds in what turned out to be the hotels disabled access room things went pretty much as could be expected. The beds were moveable (and did) with our heads agains power points and light switches. Neither of us got much sleep trying to g not to have a leg or our entire bodies roll off the beds and the room was above average hot. On the plus side, the restaurant offered an above average breakfast. The cat found sleeping in the bathroom basin of our room was also rather cute and proved keen not to leave. Fortunately it did agree to move from the basin to a bed when we later needed to use the shower etc.

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• User:Avery K

  Trip type: Solo travel

  Lovely experience!

  03 Apr 2026

  The room was in good condition and the staff members were all extremely kind! It was very close to the train station as well, which made things very easy when checking in or checking out. Although pricey, I sincerely enjoyed staying here!

• User:RegularTraveller2320

  Trip type: Family

  Ruined by awful treatment of guests

  26 Feb 2026

  A clean hotel on good location with friendly and helpful cleaning staff but totally ruined by the awful treatment of the front office staff. All of them. I have noticed many reviews saying the same thing. They like to reply blaming the guests for behaviour or not following their rules but how can they say that without knowing the specific guest. We did our upmost to be decent and polite from the moment we walked through the door at check in but made no difference. Still treated like rubbish and not even a thank you or "safe journey" when we left. As a guest you are a nuisance to them. It can really spoil your holiday. The worst hotel service I've ever seen.

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• User:Kyle E

  Trip type: Family

  Beautiful building ruined by incompetent, hostile management.

  10 Dec 2025

  If you enjoy being glared at by reception staf. and monitored by management watching your every move on camera while paying a premium, this is the place for you. The hotel itself is well-kept and clean, but the vibe is absolute ice. "Upper Management" has cultivated an environment where families are treated with open disdain. We didn't feel "welcomed"—we felt monitored. It was oppressive.The management's incompetence shines through in the bizarre scheduling. In a town famous for all-day adventures, they open the spa for a tiny 3 PM - 8 PM window and refuse to help you make a dinner reservation. It’s lazy, greedy and poor management, plain and simple. Don't even get me started on the receptionist/bar tender that can't poor a pint if was already prepared for her in the pint glass. Oh but they'll charge for the beers you never even drank.

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• User:emily w

  Trip type: Family

  Why Bother - spend elsewhere

  10 Dec 2025

  Deeply Disappointing Stay — Rude Staff, Poor Service, and No AccountabilityWe were incredibly disappointed by our experience at this hotel in Zermatt — a place that is normally known for warmth and genuine hospitality. Unfortunately, this property was the complete opposite.From the moment we arrived, the front desk staff were pompous, inconsiderate, and often outright rude. They even removed our son’s adorable little snowman from the lobby, citing “upper management” as the reason — an unnecessary and unkind gesture that set the tone for the stay.It only went downhill. They charged my husband for beers from the bottom of a keg that he rejected, and then refused to refund the charge at checkout, claiming they needed the owner’s approval but didn’t do anything to support contacting him. Their attitude was condescending throughout, and we constantly felt as if we were being watched rather than welcomed.To make matters worse, the spa — one of the main reasons you would choose a spa hotel — was only open from 3 PM to 8 PM, which is absolutely outrageous. A five-hour window for spa access is a complete joke for a property that markets itself as a wellness experience. It felt cheap, uptight, and entirely misaligned with what guests expect at this level.Housekeeping didn’t help the situation. Our room was “cleaned” at 5 PM, and the front desk staff casually explained that they had been “on break.” This level of service is unacceptable anywhere, let alone in Zermatt.The front desk team remained the biggest disappointment. The gentleman working there was consistently rude, and the two women — possibly Italian — were dismissive and unhelpful, particularly when we asked for assistance making a dinner reservation. At every step, we felt like an inconvenience.This experience is absolutely not reflective of Zermatt’s usual hospitality, which makes it even more frustrating. I am a Marriott titanium guest meaning I spend over 150 nights a year in a hotel and perhaps I’m spoiled by staying at much better quality hotels with actual hospitality than this unhelpful location. Disgraceful hospitality Fluers de Zermatt. A shame.Overall, it was a terrible stay. I would not recommend this hotel to anyone unless you prefer an atmosphere that is uptight, unwelcoming, and lacking in basic courtesy.Save your money and stay elsewhere.

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