Hotel Butterfly

Recent Reviews: 989

• User: KazandGaz86

  Trip type: Couples

  Fabulous Summer holiday

  We stayed at the Hotel Butterfly for a week. This is a super hotel in a great location, minutes from the main pedestrianised area but very quiet. The staff, without exception, provided excellent professional service whilst being friendly and welcoming. In particular we would like to mention Raffaele, Nicole, Cristian, Enrique and Helia. The hotel is spotlessly clean and rooms have everything you n… Read moreWe stayed at the Hotel Butterfly for a week. This is a super hotel in a great location, minutes from the main pedestrianised area but very quiet. The staff, without exception, provided excellent professional service whilst being friendly and welcoming. In part… Read more

• User: adambX9960EO

  Trip type: Solo travel

  Could do better!

  Lovely hotel with friendly staff. However, if you dare to ask for water with your evening meal, you’ll be charged for it. It spoils the experience, so will be looking for an alternative this summer and next winter as a matter of principle.Lovely hotel with friendly staff. However, if you dare to ask for water with your evening meal, you’ll be charged for it. It spoils the experience, so will be looking for an alternative this summer and next winter as a matter of principle.

• User: leok123

  Trip type: Family

  Great place to stay in Zermatt

  I want to address the previous negative review, since I am now staying at the hotel. Nothing could be further from the true. Hotel is located 3 minutes of walking distance from the train station. Reception was very nice, quick and helpful. The hotel itself is very cozy, clean and with the updated bathroom. Breakfast is excellent. Overall great value for the money.LeoI want to address the previous negative review, since I am now staying at the hotel. Nothing could be further from the true. Hotel is located 3 minutes of walking distance from the train station. Reception was very nice, quick and helpful. The hotel itself is… Read more

• User: oliverw163

  Trip type: Couples

  Location, Service - Stay Here!

  Hotel Butterfly is excellently located within walking distance of the train station and one block from the main shopping street. The hotel has breakfast and afternoon snack included in the price. They also provide free transportation to the train station if you have luggage. There is both a sauna and a steam room. Our room had a balcony looking at the mountains. The staff were helpful and often sa… Read moreHotel Butterfly is excellently located within walking distance of the train station and one block from the main shopping street. The hotel has breakfast and afternoon snack included in the price. They also provide free transportation to the train station if yo… Read more

• User: Nishisingh1509

  Trip type: Couples

  One of the worst hotel experiences we’ve had.

  We stayed at Hotel Butterfly, Zermatt for two nights and paid around $780 USD, yet received service that was completely unacceptable.From arrival, the blonde receptionist (Reneta, I believe) was rude, unwelcoming, and dismissive. No greeting, no explanation of the hotel, no basic courtesy. Despite emailing in advance about the shuttle, none was sent, forcing us to carry four heavy bags uphill. Whe… Read moreWe stayed at Hotel Butterfly, Zermatt for two nights and paid around $780 USD, yet received service that was completely unacceptable.From arrival, the blonde receptionist (Reneta, I believe) was rude, unwelcoming, and dismissive. No greeting, no explanation of… Read more