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Phoenix

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Phoenix

locationZermatt, Zermatt

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About PhoenixAbout Phoenix

Location

Located in Zermatt, this hotel is ideal for those in need of an adults-only holiday.

Facility

The hotel has a lift and features 27 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. A fireplace creates a cosy atmosphere. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include medical assistance, a transfer service, a laundry service and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area.

Rooms

Central heating ensures that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. Rooms include a double bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, satellite television, a radio and WiFi provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has non-smoking rooms.

Sport

For guests who wish to keep active, cycling/mountain biking and fishing are available. The hotel's location is particularly ideal for skiers. After an eventful day, guests can work out and recharge in the gym. A spa, a sauna and massage treatments are available in the wellness area.

Meals

The hotel includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Phoenix Amenities at Phoenix

  • Facilities

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Massage

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

817

Very Good

124

Average

19

Poor

4

Terrible

8

Recent Reviews: 972

  • User:Alan F

    Trip type: Family

    Loved this place

    rating23 Mar 2026

    What a great hotel! Everything was perfect for a boys trip for dad and 18 year old son.Great location close to the main shopping area and lifts but also a nice quiet spot. We’ll be returning next year with the rest of the family. Thanks for everything. Laurence Zavagno, Geschäftsführer at Hotel Phoenix, responded to this review Dear Alan F,Thank you so much for your wonderful review! We’re thrilled to hear that you and your son had such a fantastic time and that everything was perfect for your boys’ trip. It’s always rewarding to know our quiet location added to your experience.We can’t wait to welcome you back next year with the rest of your family. Thank you for choosing us, and we look forward to making your next stay just as memorable!With best regards from ZermattThe hotel Phoenix team

  • User:charles c

    Trip type: Couples

    Ski break

    rating16 Mar 2026

    Good location and quiet area of town. Rooms very comfortable and clean. Ski room at the entrance to the hotel so well located. Great breakfast from 7.00am. Staff excellent and very friendly. Would definitely stay again. Laurence Zavagno, Geschäftsführer at Hotel Phoenix, responded to this review Dear charles cThank you so much for taking the time to share your wonderful feedback about your recent ski break with us! We are delighted to hear that you enjoyed our hotel’s location, the comfort and cleanliness of your room, and the convenience of our ski room. It’s also great to know that our breakfast and the service from our team met your expectations.Your kind words about our staff mean a lot, we’ll be sure to pass on your compliments. We would love to welcome you back for another memorable stay in the future.With best regards from ZermattThe hotel Phoenix team

  • User:David S

    Trip type: Solo travel

    Solo stay

    rating02 Mar 2026

    Room was comfortable location was great. Short walk to main drag, Gornagot, and Sunnegga. I was with a group but needed to get my own space and this worked perfectly. Price was good considering I planned most of my time outside of the room. Room comfortable and staff extremely nice and helpful. Breakfast was very good. good ski shop to rent skis and boards 100 m away. Convenient room for storing equipment and not tracking in snow and dirt. Boot heater was a plus. Laurence Zavagno, Geschäftsführer at Hotel Phoenix, responded to this review Dear David SThank you so much for taking the time to share your experience with us! We’re delighted to hear that your solo stay was comfortable and that our location worked so well for your adventures in Zermatt.It’s wonderful to know that our team made a positive impression with their warmth and helpfulness, and that you enjoyed the breakfast. The convenience of the nearby ski shop and our equipment storage room (plus the boot heater!) are details we love to hear guests appreciate.We’re so glad the room met your needs, especially as a cozy retreat between your outdoor activities. Your kind words mean a lot to us, and we hope to welcome you back for another visit soon—whether for more skiing or just to explore the beauty of the area.With best regards from ZermattThe hotel Phoenix team

  • User:Dagfinn V

    Trip type: Family

    Phoenix Hotel Zermatt Review.

    rating28 Feb 2026

    This is the second year in a row we stayed at this hotel. It is convenient located a few minutes walk from Sunnega and the center of Zermatt. Great service, very charming hotel, always spotlessly clean, and best of all, a fabulous breakfast. I will highly recommend it. Laurence Zavagno, Geschäftsführer at Hotel Phoenix, responded to this review Dear Dagfinn VThank you so much for taking the time to share your wonderful feedback about your recent stay with us! We’re truly delighted to hear that you enjoyed your second visit.Your kind words mean a lot to our team, who work hard to ensure every guest has a memorable experience. We’re especially pleased that you found our service and breakfast fabulous—it’s always a joy to start your day on a high note!We’d be honored to welcome you back for a third visit and continue making your stays in Zermatt special. With best regards from ZermattThe hotel Phoenix team

  • User:Mara J

    Trip type: Couples

    Perfect Ski Vacation

    rating28 Feb 2026

    If you are looking for a place to stay in Zermatt, look no further! We stayed for 6 nights for a ski vacation and the hotel was absolutely perfect and suited all of our needs. The room was a very good size, and the beds are very comfortable (always a plus on a ski trip). We opted for a room with a view of the Matterhorn and it was truly incredible to wake up to that every morning. The location was so convenient to everything in town, including the quick and easy walk to the ski lift. The ski storage room with the boot heaters was also very convenient for the end of the day! The fireplace in the lobby gave it such a warm and cozy atmosphere as well! Not only is the hotel itself excellent, but the staff there truly made the stay such an enjoyable experience. They were very friendly, always happy to help, and very knowledgeable about the town and gave great recommendations. I would definitely stay here again and world recommend it to anyone taking a trip to Zermatt! Laurence Zavagno, Geschäftsführer at Hotel Phoenix, responded to this review Dear Mara JThank you so much for taking the time to share your wonderful experience at our hotel! We’re absolutely thrilled to hear that your 6-night ski vacation in Zermatt was perfect and that our hotel met all your needs.It’s so rewarding to know that you enjoyed the comfort of your room, especially the breathtaking views of the Matterhorn from your deluxe room with balcony and Matterhorn view. We’re also glad the location worked so well for you, with easy access to the ski lifts and everything Zermatt has to offer. The ski storage room and boot heaters are designed to make your stay as convenient as possible, so we’re delighted they added to your comfort.Your kind words about our team mean the world to us. We take pride in providing warm, knowledgeable, and friendly service, and we’re so happy to hear that our staff contributed to making your stay enjoyable.We’d love to welcome you back for another unforgettable stay in Zermatt.With best regards from ZermattThe hotel Phoenix team

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