Swiss Alpine Hotel Allalin

Recent Reviews: 443

• User:Timothy C

  Trip type: Family

  We loved the Allalin Swiss Alpine Hotel

  24 Mar 2026

  My family very much enjoyed our stay at the Allalin and in Zermatt. The views and landscape are stunningly beautiful. Christa, Simon, Maria, Sonia and the rest of the staff were always friendly and helpful. The service was outstanding. The breakfast was a wonderful start to our day. The craftsmanship of the hotel design is beautiful. The rooms were very nice and comfortable. The location is very near restaurants, shopping, a ski shop and the bus stop with easy access to one of the several lifts, train station and the station for the breathtaking train ride up to Gornergrat on the mountain. We also loved the ability to ski from the mountain into Italy and to have an authentic Italian lunch one day. We would highly recommend the Allalin Swiss Alpine Hotel to anyone visiting Zermatt. Christa Taugwalder, Inhaber at Allalin Swiss Alpine Hotel, responded to this review With great appreciation we take note of your warm and personal compliments especially mentionning the friendly care of the staff and the responsables namly as well as the team's entire efforts. Further we are very excited and deligted to get your perfect and top description of all our facilities and offers. It makes us happy that we were able to provide you with everything making you a good time. As we sincerely thank you for your wonderful attention, we also thank you a lot for your supporting recommendation and send our best greetings to you.

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• User:Hicham E

  Trip type: Family

  Disappointing experience with poor communication and discriminatory behavior

  20 Mar 2026

  I'm writing to express my extreme dissatisfaction with my recent stay at your hotel. The communication was severely lacking, and I was shocked by the arrogant and discriminatory attitude of your reservation staff.From the moment I tried to book my room, I felt unwelcome. The staff member was dismissive and condescending, making me feel like I was a bother. When I asked for clarification on certain policies, I was met with hostility and rudeness.The lack of respect and empathy from your team was appalling. I expect a certain level of service, but what I got was unprofessional and unacceptable.I will not be returning to your hotel and will be sharing my experience with friends, family, and online review platforms.Disappointed customer

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• User:SaidAddi

  Trip type: Family

  Rigid, Deceptive, and Utterly Without Compassion — Avoid

  13 Mar 2026

  I booked a fully paid 7-night stay in December at Swiss Alpine Hotel Allalin, but unfortunately my family experienced a bereavement shortly before the trip.Importantly, I did not ask for a refund. Instead, I proposed several alternatives to ensure the hotel would not incur any financial loss: a voucher for future dates, paying a cancellation penalty immediately, allowing them to resell the room during peak Zermatt season, and even making a second non-refundable booking so they would earn additional revenue. I also offered documentation of the circumstances.All of these proposals were declined. When I asked several times whether there were specific financial losses I could compensate directly, no figures were provided. The only response I consistently received was that the cancellation policy applies “in any case.”Most hotels understand that exceptional circumstances sometimes require a degree of flexibility, especially when the guest proposes solutions that would avoid any financial loss to the property. What I found disappointing was the complete unwillingness to explore any such solution.For a hotel presenting itself as a family-run Alpine hospitality business, the approach felt unnecessarily rigid and far removed from the spirit of hospitality many travelers expect in Zermatt.One additional point travelers may wish to be aware of is that the hotel is located directly beside the Zermatt cemetery, something that is not clearly highlighted on the hotel’s website. Some guests may not mind, but transparency about the surroundings would be appreciated.Travelers may simply wish to keep these points in mind when choosing where to stay! Christa Taugwalder, Inhaber at Allalin Swiss Alpine Hotel, responded to this review We hope to do everything to make guests feel comfortable during their stay and try to provide everyone with attention and care. It means all to us to offer our best efforts and to live and to practice the best possible hospitality. We are delighted to get so many perfect feedbacks of guests's experiences they are reporting for exactly these points and which gladly support the entire team to continue in this way. We are further happy that one of the notable comments is the perfect and quiet location of our property with most of the rooms offering a perfect view to the Matterhorn. The way it is essential to us ensuring the guests reasonable expectations it is also essential and important to have and communicate reliable, correct and usual basic terms. For this reason we were not able to consider your individual request which was carefully checked according the guidelines. We thank you for your comprehension in this matter.

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• User:N157KNjimmyc

  Trip type: Couples

  Warm and welcoming Stay.

  02 Mar 2026

  What a wonderful and warm family style hotel we found here. Extremely friendly and helpful staff could not do enough for us each day. Breakfast was sumptuous and diversified. Immaculate property, rooms and all public spaces. A warm fire burns in the lobby every afternoon and evening. Christa Taugwalder, Inhaber at Allalin Swiss Alpine Hotel, responded to this review It is equally warm words that you leave us after your stay at our SWISS ALPINE HOTEL ALLALIN inspiring us in our daily efforts to maintain the quality of our service and amenities. We sincerely thank you for your high regard and recommendation and would be delighted to welcome you back at any time!

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• User:Mariah M

  Trip type: Family

  A Darling Hotel

  18 Feb 2026

  I love this little hotel. The staff were terrific, the room clean and quaint, the breakfast very nice, great location. When we return to Zermatt we will return to Allalin. Christa Taugwalder, Inhaber at Allalin Swiss Alpine Hotel, responded to this review First we would like to thank you very much for having visted our place and for giving such a good rating for all offers, quality, service and location. We feel honored to get this wonderful review and assure you and all other guests of our further best care and attention. We are especially pleased to hear being a ,darling, hotel and hope it will be for you in the future again. In this sense we kindly remain at your disposal at any time you will hopefully travel back to Zermatt.

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