Crowne Plaza Zurich

Recent Reviews: 1966

• User: satishsiddharth

  Trip type: Family

  Rude service by live counter chef

  Stayed here recently and the breakfast experience was let down by the attitude at the live omelette counter. The chef (introduced to me by the hostess as Nick) was rude when I asked for a Spanish omelette - questioned what it was, then responded curtly with "you just need an omelette" when I explained the ingredients (cheese, tomato, onion, capsicum). The tone throughout was dismissive and unneces… Read moreStayed here recently and the breakfast experience was let down by the attitude at the live omelette counter. The chef (introduced to me by the hostess as Nick) was rude when I asked for a Spanish omelette - questioned what it was, then responded curtly with "y… Read more

• User: gloria l

  Trip type: Family

  Disappointing stay -- service, room setup, and double-deducted deposit

  We stayed two nights at Crowne Plaza Zürich (18-20 May 2026) before flying home to Singapore. The experience fell well short of what we expect from an IHG / Crowne Plaza property, and we left with an unresolved billing matter. I'm sharing this with photos so future guests can make an informed choice.Room -- makeshift bed setupOur twin beds had been pulled out from the headboards and pushed against… Read moreWe stayed two nights at Crowne Plaza Zürich (18-20 May 2026) before flying home to Singapore. The experience fell well short of what we expect from an IHG / Crowne Plaza property, and we left with an unresolved billing matter. I'm sharing this with photos so f… Read more

• User: Vims247

  Trip type: Couples

  Poor experience and underhand tactics to upsell

  We booked this as a package with British Airways (in Sep.25) and asked for a double room. On arrival in May.26 we were told that we had a twin room allocated to us. I explained that we had specifically asked for a Double room and the receptionist said that they had no such request.If we wanted a double room we would need to upgrade and pay an additional 35CHF per night. After a few minutes and hav… Read moreWe booked this as a package with British Airways (in Sep.25) and asked for a double room. On arrival in May.26 we were told that we had a twin room allocated to us. I explained that we had specifically asked for a Double room and the receptionist said that the… Read more

• User: Mister_Travel_Guy_1

  Trip type: Solo travel

  Very Good

  I stayed here for a few nights on a leisure break between business trips. I generally liked the hotel. Everything that the hotel management has control over in terms of day-to-day management was great: awesome and helpful reception staff, efficient room cleaning, quiet rooms. The stuff that is not so good is structural: tiny TV with no built-in access to streaming services, small-ish room, inflexi… Read moreI stayed here for a few nights on a leisure break between business trips. I generally liked the hotel. Everything that the hotel management has control over in terms of day-to-day management was great: awesome and helpful reception staff, efficient room cleani… Read more

• User: pwelch

  Trip type: Couples

  Enjoyed our stay...

  I can't remember the name of the receptionist who checked us in, but she was lovely. She was hugely apologetic about the lack of an upgraded room (before I even asked) as a Diamond Elite member, she made me feel very welcome. Ensured breakfast would be included and gave us vouchers for a welcome drink to apologise. I was understanding given that it was the weekend of the Zurich marathon and the ho… Read moreI can't remember the name of the receptionist who checked us in, but she was lovely. She was hugely apologetic about the lack of an upgraded room (before I even asked) as a Diamond Elite member, she made me feel very welcome. Ensured breakfast would be include… Read more