Fred Hotel Zurich

Recent Reviews: 1042

• User:JazzyJas

  Trip type: Friends getaway

  Decent hotel with self check in processes that needs to be simplified

  08 Apr 2025

  A decent hotel in zurich town but self check in process needs to be simplifiedPlusesA modern boutique hotel that has nice decent sized roomsBathrooms are of a decent size with good water pressureRoom has a small balcony which is great for fresh air. Tram stop is right outside the hotel,makes travel with luggage convenient. Huge lockers that were able to fit 2 large suitcases for check in/out guests' temporary storage Beds are comfortableMinusesSelf check in process needs to be simplified. The process took 10mins per roomThe street is right next to the hotel and it gets a little noisyIt's up the hill, not too fun to walk, especially with luggage. Serge Schwank, Geschäftsführer at Fred Hotel Zurich Leonhardstrasse, responded to this review Thank you for your feedback, JazzyJas. We appreciate your detailed review and are glad to hear that you enjoyed our modern hotel, the comfortable beds, and the convenience of the tram stop right outside. It’s also great to know that our luggage depot was helpful for storing your suitcases.There are certain legal requirements such as passport details that we are obliged to have from our guests in order to follow the authorities guidelines. Hence, there is limited playroom to make teh check in process "quicker". If you ever need assistance, our team at the sister property is available via intercom or WhatsApp.Regarding the location, you're right, the walk from the station includes a short hill. To make your journey more comfortable, we recommend taking tram numbers 6, 7, or 10 from the main train station, or tram number 10 directly from the airport. They stop right infront of the hotel. While our hotel enjoys a central yet quiet location, some occasional street noise may be heard. However, our triple-glazed windows help ensure a peaceful stay inside the rooms.We hope to have the pleasure of welcoming you back in the future.Warm regards,Serge, your hostFred Hotels Zürich

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• User:Nicksmith4

  Trip type: Solo travel

  Nice room but not a hotel. No soul here, nor in the place. The room is modern and comfortable but it’s not memorable

  02 Feb 2025

  Not a hotel. It’s a nice room in a good location with no staff and no soul. If that suits you, you’ll like the accommodation, bed, shower, TV and music connection. But it’s not memorable. Also the walk from the station is uphill. Access is via a link so you need internet access Serge Schwank, Geschäftsführer at Fred Hotel Zurich Leonhardstrasse, responded to this review Thank you for staying with us, Nicksmith4. We appreciate your feedback and are sorry that your expectations were not fully met.As a self-check-in hotel, we operate without on-site staff, allowing guests to conveniently check in and out online. Many of our visitors value this flexibility. Our modern rooms are designed for comfort and productivity, featuring workstations, USB sockets, and a Bluetooth sound system. Each room is uniquely decorated with artwork by renowned light artist Gerry Hofstetter.Regarding your comment about the walk from the station, it does include a short hill. For a more convenient arrival, we recommend taking tram numbers 6, 7, or 10, all of which stop right at the hotel's front door. If you're arriving from Zurich Airport, tram number 10 will bring you directly to our nearest stop, Haldenegg.We hope to welcome you again soon. However, if you prefer a hotel with a staffed reception, you may consider our sister property, Fred Hotel Zürich Hauptbahnhof.Warm regards,Serge, your hostFred Hotels Zürich

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• User:njoireading247

  Trip type: Friends getaway

  Digital Hotel

  13 Aug 2024

  This was a new experience, a completely digital hotel. We did not interact with any live person, everything was through the app. The room was clean, decent sized and the shower and toliet large enough. Good wifi and a coffee maker in the room. There was a tram stop directly in front of the hotel so it was very easy to get anywhere we wanted to go. Cedric Nake, Geschäftsführer at Fred Hotel Zurich Leonhardstrasse, responded to this review Thank you for your review, njoireading247.It's our aim for guests to feel they have everything they need for a modern and comfortable stay, and your kind words let us know we're on the right track. Seamlessness is what we're about, which is precisely why we describe ourselves as a self-check-in hotel. Our design is centered around using digital tools for added convenience, allowing guests to come and go without a hitch, at any time. If you'd like to try a more personal experience in the future, we can recommend staying at our sister hotel Fred Hotel Hauptbahnhof.We hope to welcome you back to Zurich soon for an even more enjoyable stay.Warm regards,Serge, your hostFred Hotels Zürich

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• User:Eweebg

  Trip type: Family

  Good rooms with reasonably accessible location but self check in details need to be better explained

  22 Jun 2024

  The room was spacious and modern. Located in the old town but somewhat away from the main areas although close to public transport options. It very clearly indicates self check in and there is no one onsite to assist - and not too responsive to emails either - I sent a request via the hotel.com platform and did not receive any answer. There are standard emails that are sent to you to provide guidance for self registration , locker service and access to keys but these are not sufficiently clear although there is an intercom at the hotel that will connect you to the service staff if you arrive when they are operating . The problem is perceive is that I don’t think the service staff was able to understand the actual details of how things work and explain it - and would give vague broad answers that was not specific enough to be helpful . Eg I was told I would receive key access via email but that is not really correct - one receives access upon check in and gets onto a website that shows a series of access that one operates by aliding some options - hard to explain - so they need to improve the description via images . When I finally got everything to work, it was all quite clever but had a spell of anxiety until I could figure it all out. I was happy with room and location - but gave a 4 star for this gap Serge Schwank, Geschäftsführer at Fred Hotel Zurich Leonhardstrasse, responded to this review Thank you, Eweebg, for staying with us and for your valuable feedback. We are glad you enjoyed your room and our quiet yet central location.We are sorry you had difficulties with checking in. As you say, we send the guidelines on how to check-in in advance, plus, you can contact the team at our sister hotel via intercom or WhatsApp. We have noted your suggestion about making the instructions clearer with pictures, and thank you for your input.Further, continous internal training is being conducted as we speak to foster communication. Warm regards,Serge, your hostFred Hotels Zürich

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• User:JCB065

  Trip type: Couples

  Great Zurich hotel option

  10 Jun 2024

  Had stayed here before and knew the great location. Now under new ownership and format with a self-check in platform which I wasn't familar with but worked seamlessly. Facilitities excellent and good comfortable bed. Will stay here again without hesitation Serge Schwank, Geschäftsführer at Fred Hotel Zurich Leonhardstrasse, responded to this review Thank you for your excellent review, Jonathan B. It was great to welcome you back. We didn't change the ownership, but we did change the concept. As you experienced, we are a self-check-in hotel now. We are glad to read that the check-in process was seamless and that you enjoyed your stay with us overall. We hope you had a great time in Zurich and look forward to welcoming you once again as our guest. Warm regards,Serge, your hostFred Hotels Zürich

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