Inside Five City Apartments

Recent Reviews: 99

• User:anishaR_02

  Trip type: Family

  DO NOT BOOK! BED BUGS!

  01 Jun 2026

  Warning for everyone! Do not book at this place, they delete or hide reviews on other platforms, but am telling you this place is full of bed bugs. I was bitten so badly all over, I couldn’t sleep and texted them via WhatsApp at night ( to let them know how bad it is that am barely able to sleep), by 4 am we just decided to leave cause there is no way we would have been able to sleep. The management never apologized, all they asked was what our room number was next morning, and that was that. Please stay away from this place!

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• User:lauren m

  Trip type: Friends getaway

  Absolutely Disgusting – Do Not Stay Here

  12 Mar 2025

  This was, without a doubt, the worst hotel experience I’ve ever had. We walked into our room and immediately noticed hundreds of ants crawling everywhere—even though we had no food with us. Then we pulled back the sheets and found stains all over the mattress, proving that cleanliness is not a priority here.When we called the owner to report the issue, she yelled at us, blamed us for the ants, and then hung up on us in the middle of the conversation. Completely unprofessional and unacceptable. Instead of fixing the problem, she moved us to a room meant for four people when we had five. Her solution? Bringing in the worst cot I’ve ever seen—cheap, uncomfortable, and barely usable.Between the disgusting conditions, the horrible customer service, and the blatant disregard for guests, this place is a nightmare. Stay far away.

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• User:Sara W

  Trip type: Friends getaway

  WORST PLACE EVER

  12 Mar 2025

  Worst place and service ever. Check in was odd and if you don’t time it right, you won’t be let in or have someone to check u in. The room was filled with ants, the bed had bugs and it was dirty. After calling, because there is no one at the place to get help, the lady hung up on us and didn’t apologize or take accountability for the condition of the room. When a man showed up to help, he showed us a room with 2 beds to accommodate 5 of us! And they said there were no other rooms when we checked online and there was. They brought a wooden cot and the guy tried to take our old ant sheets off to put on the cot. Terrible experience and service and far from city. Actually appalled. Also, they block you from writing a review on Booking.com, so don’t be fooled by those reviews .

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• User:Yubi B

  Trip type: Friends getaway

  Do not book here

  02 Jan 2025

  It was a terrible experience. There were bed bugs that gave me an allergic reaction-hotel was non-responsive about the problem. Tried to contact several times.Bathroom was not clean and hairs found on beds. Would definitely recommend to stay away.

• User:Freedom24932159204

  Trip type: Friends getaway

  Terrible!

  09 Jun 2024

  I had a terrible experience at this hotel. Upon arrival, the check-in service was already poor. While self check-in is not a problem, the reception staff kept disappearing, and the worst part was that they gave us the wrong room key! Fortunately, we were able to contact them through international phone support, as there was no other way to reach them. The room was in a terrible state, with many ants in the bedroom and overall untidiness. Additionally, someone entered our room without conducting any cleaning, which left me concerned about who they were and why they entered.The only positive aspects were the hotel's location and the relatively low price compared to other Swiss hotels. However, the cleanliness standards were still unacceptable.

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