Leonardo Hotel Zurich Airport

Recent Reviews: 88

• User:BaselLisa

  Trip type: Couples

  Would love to have stayed longer!

  20 Jan 2026

  We were delighted by our stay and were only sad that we didn’t get to enjoy our room for longer. We were upgraded to a room on the 4th floor. It’s the ideal place to stay for an early morning flight - just a 3 minute bus ride from the airport and the buses are very frequent. Our room was large and nicely decorated with modern alpine touches and had a safe, fridge, large TV and Nespresso machine. Totally soundproof. The bed was very comfy and the pillows were huge, soft and fluffy. Check out was as simple as handing back the key card to a very cheerful gentleman. We’d definitely stay here again. Melanie Brandenburger, Gästeservice/Empfang at Leonardo Hotel Zurich Airport, responded to this review Dear BaselLisa, Thank you very much for your wonderful review.We are delighted to hear that you enjoyed your stay, including your upgraded room, its comfort, and the convenient location for your early morning flight. It is also great to know that you appreciated the room amenities and the quiet, restful environment.We will be sure to share your kind words with our team, and we would be happy to welcome you back for a longer stay in the future.Warm regards,Melanie BrandenburgerCluster Guest Relations Manager

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• User:Quentin S

  Trip type: Business

  Uncomfortable

  01 Jan 2026

  I had a very uncomfortable experience at Leonardo Hotel Zurich Airport due to the behavior of the front desk staff.Upon arrival, the staff member on duty was rude and unnecessarily confrontational. At one point, he explicitly said he would “give me a hard time,” which was both unprofessional and unsettling, especially when I had done nothing to warrant that tone. He continued to go out of his way to bother me during my short time in the lobby, which felt more like harassment than customer service.While the hotel itself may be fine on paper, service matters ~ particularly at an airport property where guests are often tired, stressed, or dealing with travel disruptions. This experience lacked basic professionalism and courtesy.I chose to leave and stay elsewhere. I would strongly suggest considering other nearby hotels with more consistent and respectful service. Melanie Brandenburger, Gästeservice/Empfang at Leonardo Hotel Zurich Airport, responded to this review Dear Mr. Smith,Thank you for taking the time to share your feedback. We always welcome and appreciate both praise and constructive criticism, as it helps us to continually improve our service.However, in this case, we feel it is important to clarify our perspective. We cannot reconcile your account with our observations during your visit. Our team acted professionally and respectfully at all times, even in response to behavior from your side that was challenging. At no point were any of the statements you describe made by our staff.We find it very regrettable when events are presented inaccurately, as this can lead to misunderstandings about what actually occurred. Please be assured that our commitment to professionalism and guest care remains our highest priority.Sincerely,Melanie BrandenburgerCluster Guest Relations Manager

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• User:sherbrooke123

  Trip type: Couples

  Walking distance from ZHR airport

  10 Nov 2025

  Excellent hotel for a layover. Walking distance to airport if you want to avoid pricey cabs and shuttles. Friendly staff, and nice clean room. Comfy bed. Melanie Brandenburger, Gästeservice/Empfang at Leonardo Hotel Zurich Airport, responded to this review Dear sherbrooke123,Thank you for your kind feedback! We’re delighted to hear that you enjoyed your stay and found our hotel convenient for a layover. It’s wonderful that you appreciated our friendly staff, clean rooms, and comfortable beds.We look forward to welcoming you back on your next visit to Zurich.Kind regards,Melanie BrandenburgerCluster Guest Relations Manager

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• User:greg1246

  Trip type: Couples

  Worst check in ever

  29 Sept 2025

  Have been traveling for a month and this was the worst check in we had. I think the staff at the front desk have the belief that it was our privilege to stay at this property. There was one person ahead of us and one person at the check in. As I lined up she said to me, “please go sit down and when I am ready I will call you.” Sat there for about 10 more minutes and I was then “blessed” to be checked in. The first thing she said without any greeting or anything was, “This is a non smoking hotel.” I said it doesn’t matter as I don’t smoke. With this she said, “well how am I to know that”. I thought wow….here we go. At completion of check in she said if we wanted to check in now as it was 1230 it would be 30 CHF. She had already assigned our room as it was written in the key holder jacket. I asked if our room was ready and she said yes but would be 30. This is nothing but a cash grab. In our month of travelling we checked in early half the time and never were charged. This was 2.5 hours early than check in. I said that we would leave our bags. Then I wheeled my bags to the end of the counter. There were now four staff members there and none of them were with guess. Totally ignored for two minutes until I said, can I get some service” instead of apologizing they tried turning it on me for being impatient. They need some training in verbal judo. Worse service ever at a check in from a traveler to more than 50 countries. Rooms were great though ….just expect rudeness. Melanie Brandenburger, Gästeservice/Empfang at Leonardo Hotel Zurich Airport, responded to this review Dear Greg,Thank you for sharing your detailed feedback about your recent stay with us. We are very sorry to hear about the disappointing experience you had at check-in. This certainly does not reflect the high standards of service we aim to provide. We have taken your comments seriously and addressed them internally to ensure our team improves their approach and communication.We would also like to inform you that we offer our guests the possibility to book an early check-in. This option is available even on-site, subject to availability. However, to ensure fair handling for all our guests and due to the higher organizational effort involved, we manage early check-ins carefully to guarantee a smooth experience for everyone.We would have appreciated the opportunity to resolve these issues during your stay, as receiving such feedback directly allows us to respond promptly and make your experience better. We’re glad to hear that you enjoyed your room, and we hope you will consider giving us another chance in the future.Thank you again for your valuable input, and we wish you all the best.Kind regards,Melanie BrandenburgerCluster Guest Relations Manager

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• User:CraigJ477

  Trip type: Couples

  Really Nice, Affordable with a great location for getting around Zurich

  24 Sept 2025

  My wife and I were in Zurich for 3 perfect weather days in September. We were attending a 3 day event near the airport that included a 5K run. The hotel was the perfect location for our needs. We bought Zurich 3 day travel cards good on all buses and trains. The hotel was a quick 2 minute bus ride to/from the airport train station and from there to all of the city and beyond. The hotel itself was fantastic from the friendly, helpful staff to the cleanliness and modern decor. The small lobby was a great place to hang out and meet each day. The room itself was comfortable, modern and fully equipped. The only nit to pick was that we could not find any English language TV content; to be fair though, we weren't there to watch television and didn't waste too much time trying to figure out the remote control. The breakfast buffet was very good and plentiful. We would definitely choose the hotel again and bonus props for having a room available for 9:00 AM arrival after our 9 hour all night flight because we had signed up for a free Leonardo Hotels membership prior to departure. Melanie Brandenburger, Gästeservice/Empfang at Leonardo Hotel Zurich Airport, responded to this review Dear CraigJ477,Thank you very much for your wonderful feedback. We’re delighted to hear that our hotel was the perfect location for your stay in Zurich and that you found our staff friendly and helpful. It’s great to know you enjoyed the cleanliness, modern decor, and comfortable rooms.We appreciate your understanding regarding the limited English TV content and are glad this did not affect your overall experience. Also, we’re happy that our early check-in option as part of the Leonardo Hotels membership made your arrival after a long flight more comfortable.Thank you again for your kind words. We look forward to welcoming you and your wife back on your next visit to Zurich!Best regards,Melanie BrandenburgerCluster Guest Relations Manager

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