Movenpick Hotel Zurich Airport

Recent Reviews: 2540

• User:Bushra B

  Trip type: Family

  Bad experience

  27 Jun 2026

  Our stay at this hotel was very disappointing. The room was dark and dingy and felt poorly maintained. The pillows had visible stains, were flat and bedsheet was ripped, and the overall condition of the room was well below expectations. It did not feel clean or comfortable, and the room was simply subpar for the price we paid. Unfortunately, this was not the quality we expected, and I would not choose to stay here again.

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• User:SafetyPro-VA

  Trip type: Business

  Too Many Tourists, Too Expensive.

  22 May 2026

  50 dollars for a hamburger and fries? I know Zurich is expensive, but that is ridiculous. On the plus side, breakfast is nice. The rooms are large enough, but the bathrooms are small and need an update.There is a fitness center. When I was there the two treadmills were out of order. Biggest negative - the place hosts multiple busloads of tourists every day - the place is crawling with tourists. If you are a business traveler, I suggest you look elsewhere. Hotel Manager, Owner at Movenpick Zurich Airport, responded to this review Dear Safet,We take your feedback seriously and will use it to improve our services.We are pleased to know you enjoyed our breakfast offerings and found your room spacious.However, we sincerely apologize that your experience fell short in other areas. We take note of your comments regarding pricing and facility maintenance, and regret the temporary treadmill unavailability. Our team prioritizes equipment checks to prevent such issues. We also recognize the importance of a balanced atmosphere for business travelers and continually adjust our crowd management strategies.Nonetheless, we are glad our room dimensions provided comfort during your stay, aligning with our commitment to spacious accommodations.The whole team hope to have the pleasure of seeing you again. Best wishes,Heinz Krähenbühl, General Manager

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• User:Hemaldaftary

  Trip type: Friends getaway

  Worst Hospitality in SWITZERLAND

  20 May 2026

  This hotel needs to understand that hospitality should be equal for everyone. Our Indian group experienced treatment during breakfast arrangements that strongly felt discriminatory and racially biased. Watching white guests — including our own driver — being accommodated differently while we were isolated in a separate seating section was deeply disappointing and uncomfortable.True hospitality is about making every guest feel equally respected and welcome, regardless of nationality or background. Unfortunately, that was not our experience here. We hope the management seriously reflects on this and ensures fair and respectful treatment for all guests in the future. Hotel Manager, Owner at Movenpick Zurich Airport, responded to this review Dear Guest,We appreciate you bringing your concerns to our attention.We sincerely apologize that your experience fell short of the inclusive environment we strive to maintain. Our team receives regular training to ensure all guests receive equal care regardless of background.While we cannot comment on specific observations, we want to emphasize that our breakfast service aims to accommodate all guests comfortably within our restaurant's layout. We would welcome the opportunity to better understand your perspective through direct communication at hotel.zurich.airport@movenpick.com.It is our hope that you will allow us the opportunity of providing you with an improved experience in the future.Kind regards,Heinz Krähenbühl, General Manager

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• User:AshishA1017

  Trip type: Couples

  Disappointing Welcome

  07 May 2026

  Our experience at Mövenpick Hotel Zurich Airport was extremely disappointing, mainly because of the unprofessional and disrespectful behavior of the receptionist, Eugene.We arrived at 1:00 PM, fully aware that the official check-in time is 3:00 PM. We were not demanding all four rooms immediately. Since we had a confirmed reservation for the Lindt Chocolate Museum at 4:00 PM, we politely requested if just one or two rooms could be prepared slightly earlier so our family could freshen up before leaving.Instead of showing any willingness to help, Eugene first struggled to even locate our booking. After finally finding it, he bluntly stated that the rooms would only be available “after 3:00 PM.” When we explained our situation, he claimed housekeeping was busy preparing rooms for VIP guests, indirectly making us feel like ordinary guests were not important enough to deserve basic consideration.To make matters worse, he pretended to call housekeeping, disconnected the call within seconds, and then casually said nobody was answering. His attitude throughout the interaction was cold, dismissive, and completely lacking in hospitality.What shocked us most was the total absence of customer care. Not once did he try to make the waiting period comfortable. No apology, no offer of water, no welcome drink, no attempt to check alternatives, and no basic courtesy that one would expect from an international hotel brand.Hospitality is not only about rooms; it is about how guests are treated. Eugene’s behavior reflected poorly on the hotel and genuinely ruined the start of our stay. We believe the hotel management should seriously address this matter, and Eugene owes us a sincere apology for the way we were treated. Hotel Manager, Owner at Movenpick Zurich Airport, responded to this review Dear Ashish,It is disheartening to learn that we fell short of your expectations.We sincerely apologize that your arrival experience did not reflect our usual service standards. Our check-in time is set to ensure thorough room preparation, though we always aim to accommodate early arrivals when possible.Our housekeeping team prioritizes all guests equally while managing operational demands. We regret that this wasn't clearly communicated during your interaction. The behavior you described falls short of our commitment to warm hospitality, and we've shared your feedback with our front office leadership for immediate coaching.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Heinz Krähenbühl, General Manager

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• User:Fluffykins83ch

  Trip type: Business

  Disappointing , one to avoid

  31 Mar 2026

  The hotel feels very dated, not particularly clean, and in need of a full update. I did not feel comfortable as a female traveler, especially with large groups of men hanging around outside the hotel and in the lobby late at night.The room was not cleaned properly, there was overspray in the shower area, and the room door did not seal properly, so you could see into the corridor from inside the room.On the positive side, the check-in staff were very efficient, and the airport transfer service was reliable. Hotel Manager, Owner at Movenpick Zurich Airport, responded to this review Dear Guest,Thank you very much for your review.We are glad you valued the efficiency of our check-in team during your arrival.However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comfort and safety are extremely important to us, and we are addressing your concerns about maintenance and guest presence in public areas through additional staff training and facility inspections. While our rooms undergo regular deep cleaning, we regret any oversight in your bathroom and have reminded our team to double-check door seals during room preparations.We also appreciate your kind words about our airport shuttle service’s reliability.We hope you will consider staying with us again in the future.Best regards,Heinz Krähenbühl, General Manager

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