Zurich Marriott Hotel

Recent Reviews: 1660

• User:memoirsofatravelbug

  Trip type: Solo travel

  Lacks quality control.

  14 Jun 2026

  Checked into the room to find this mess, no water either. Seems like they don’t check every room or the front desk made a mistake although they insisted they gave me the right room.

• User:776hg

  Trip type: Family

  Worst Marriott Experience in 25 years

  13 Jun 2026

  I would rate this as our worst stay at a Marriott property to date. As an Ambassador member who has stayed at numerous Marriott hotels around the world, this experience fell significantly below the standards I have come to expect from the brand. While some of the physical issues we encountered were disappointing, our primary concern was the attitude and responsiveness of the staff when handling our complaints.As an Ambassador member, we were kindly upgraded upon arrival. Unfortunately, the air conditioning in our bedroom was not cooling properly, and for several hours each day and night the room would fill with strong cooking odors, including frying oil, onions, and other food smells. My wife reported the issue and an engineer was sent to inspect the ventilation system.After a second day of complaints, Fabian, the manager on duty, suggested arranging yet another inspection of the air conditioning system. At that point, my wife declined and requested a room change instead. It is important to note that she is eight months pregnant and caring for our 20-month-old toddler while traveling. Rather than proactively finding a solution, the response felt reactive and unnecessarily drawn out. Based on our experience, it appears that the rooms on that side of the hotel may be affected by odors from the Thai restaurant, suggesting this may not be an isolated issue.Fabian eventually offered us a two-floor suite in another section of the hotel, which we appreciated. However, upon checking into the new room, we were shocked by its condition. There was a large spider web stretching across the dining table, with multiple flies caught in it, clearly indicating that the area had not been properly cleaned for an extended period.We decided to check out the following morning. My wife asked for the manager on duty to come and inspect the room personally. Markus attended, but unfortunately his demeanor was completely lacking in hospitality. My wife has never encountered such a dismissive and standoffish attitude from a hospitality professional. After being shown the spider web, he simply took photographs and stated that he would inform housekeeping. There was no apology, no acknowledgment of the inconvenience, and no expression of concern. The interaction came across as indifferent and disrespectful.Additional issues during our stay included:• Housekeeping standards that fell well below expectations.• During turndown service, I requested additional still water and fresh towels, neither of which were delivered.• Tono from Guest Relations was consistently frustrating to deal with and frequently provided incomplete or unhelpful responses. For example, when I asked about visiting a strawberry farm, she simply copied information from the website—information I could have found myself. When I specifically asked whether toddlers were permitted, her response was, “I don’t see why not,” rather than obtaining a definitive answer. I also had to follow up twice regarding Lindt Museum tickets, and there was further miscommunication surrounding a stroller request I had made.• At breakfast, it took approximately 30 minutes to receive a simple request for sliced avocado.Traveling while eight months pregnant and caring for our 20-month-old toddler is already challenging. What made this stay particularly disappointing was that the level of service we experienced fell significantly below what we have come to expect from Marriott. While issues can arise at any hotel, it is the manner in which they are addressed that defines the guest experience. Unfortunately, throughout our stay, we repeatedly felt that our concerns were met with indifference rather than genuine care and a commitment to resolution.As an Ambassador member, I have chosen Marriott repeatedly because of the consistency of its service and guest care. Unfortunately, this stay did not reflect those values. While operational issues can occur at any property, the lack of ownership, empathy, and proactive problem-solving shown by several staff members made this experience particularly disappointing.

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• User:Bill B

  Trip type: Friends getaway

  Outside Marriott Hotel in Zurich

  03 Jun 2026

  Top notch 5 star Marriott experience. All hotel staff are courteous, professional and helpful. Breakfast buffet is excellent with a wide array of food and outstanding service. Club Lounge is also available for drinks and snacks throughout the day. The location is exceptional given that the train stations is an 8 minute walk from the hotel. Terrific restaurants in the hotel and many within walking distance make this hotel a superb choice for anyone visiting Switzerland. Do not hesitate to book it, you will not regret it.

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• User:raniIndia

  Trip type: Couples

  Great Location though no memories to takeway!

  28 May 2026

  Excellent location, but little else stood out. Service felt impersonal, the requested lake-view room turned out to be only a partial lake/river view, and even basic toiletries such as a dental and shaving kit were absent. For a Marriott of this stature, it lacked the warmth and attention to detail one expects. A convenient stay, but not a memorable one. Guest Relations, Owner at Zurich Marriott Hotel, responded to this review Dear ranilndiaThank you for taking the time to share your feedback regarding your recent stay with us.We are sorry to learn that the room view did not fully meet your expectations. As our room category includes several rooms within the same classification, the angle and extent of the lake view may vary slightly from room to room. We understand that the view is an important part of the guest experience and we regret any disappointment this may have caused.We also appreciate your comments regarding the dental and shaving kits. These amenities are available to all our guests upon request. As part of our commitment to sustainability and reducing unnecessary waste, we no longer place certain disposable items in every room by default. This allows us to minimize the replacement of unused products while still ensuring that guests have access to these amenities whenever needed. Our hosts are always happy to provide them promptly upon request.Your feedback is valuable to us, as it helps us continuously improve our communication and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Have a wonderful dayF.Cavin - Guest Relations

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• User:Seng100

  Trip type: Business

  Nicely refurbished and highly functional Marriott

  06 May 2026

  Very nicely refurbished Marriott alongside the river and that is close to the old city. Dull external facade of the hotel does not reflect the upgrade that is apparent as soon as you enter the premises. The lobby area as well as throughout the hotel was filled with a fragrance that was pleasant and welcoming - nice. Check-in by the front staff was professional, courteous and efficient. Although I literally requested a room just 30 mins before I arrived and the room was available speaks nicely to their attentiveness. I had to move as my original reservations at the Citizen M was "cancelled" without opportunity to rebook for reasons that are still unclear to me. I was given access to the M Club that offered a great breakfast and snacks for many hours throughout the day. Assigned room was extremely comfortable and nicely adorned with fresh decorations and furniture - that all functioned well. Bed was very comfortable, climate control worked wonderfully as did the wifi. Bathroom worked well; shower provided voluminous amounts water and pressure that is appreciated by this guest. There were ample electrical outlets to charge the many peripherals and the working deck was of sufficient size to host virtual meetings. This Marriott exceeds my expectations - based on my experience of the same in the US.

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