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Hometaiwan--china

Hilton Taipei Sinban

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Hilton Taipei Sinban

locationBanciao District, Taipei

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About Hilton Taipei SinbanAbout Hilton Taipei Sinban

Location

This hotel welcomes guests in New Taipei City.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A trouser press is provided for guests' convenience. A telephone, a TV and WiFi are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Sun loungers and parasols on the terrace invite guests to relax and unwind. There are many ways to relax or stay active at the hotel, including tennis, a gym and aerobics. An entertainment programme and live music are also options for entertainment.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hilton Taipei Sinban Amenities at Hilton Taipei Sinban

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

433

Very Good

153

Average

64

Poor

27

Terrible

42

Recent Reviews: 719

  • User:helloyvr

    Trip type: Family

    Unexpected Post-Stay Inquiry Left Me Disappointed

    rating05 Jun 2026

    I recently stayed at Hilton Taipei Sinban and overall enjoyed my stay. However, after checkout I received an email from the hotel stating that a glass water bottle and coffee spoon were missing from my room and asking me to confirm their whereabouts.While I understand that hotels need to account for their property, I was disappointed by the way the inquiry was handled. As a paying guest, I felt uncomfortable being contacted regarding missing items without any evidence or explanation of what investigation had been conducted before reaching out to me.I have no knowledge of the missing items and left the hotel with only my personal belongings. I would have appreciated a more neutral and professional approach, such as explaining the circumstances and confirming the room inventory process before implying guest involvement.I hope the hotel reviews its procedures for handling such situations, as respectful communication is an important part of the guest experience. 台北新板希爾頓飯店 Hilton Taipei SinBan, 行銷 at Hilton Taipei Sinban, responded to this review Dear hellowyvr,Thank you for taking the time to share your feedback and for choosing Hilton Taipei Sinban.We are pleased to learn that you generally enjoyed your stay with us. However, we sincerely regret that our post-stay communication regarding the room inventory check left you feeling uncomfortable and disappointed.Please accept our apologies for the concern caused. We understand how such an inquiry may have been perceived, and we appreciate your perspective regarding the importance of clear, neutral, and respectful communication. Your comments have been shared with the relevant teams for review as we continually seek to improve both our procedures and the way we communicate with our guests.Thank you again for your valuable feedback. We look forward to the opportunity to serve you again and provide you with a better travel experience. Thank you.Best regards,Hilton Taipei Sinban

  • User:Apple p

    Trip type: Family

    Disappointing experience from a reputable Hotel Brand

    rating01 Jun 2026

    Unfortunately, my experience did not meet my expectations.The check-in experience was disappointing. The front office staff appeared unfriendly, and some facial expressions made me feel unwelcome as a guest. There was no warm greeting, hotel introduction, or explanation of the facilities and services available.Although we were checking in as a family with luggage, no assistance was offered. The staff did not provide information about the breakfast venue and operating hours, directions to our room, or any other useful details about the hotel. The interaction felt very transactional—payment was taken, the room key was handed over, and that was it.Another disappointing experience occurred when I inquired about breakfast for an additional guest. I asked the breakfast manager at Market Flavor Restaurant about the process, and I was told to go to the Front Office to make the payment. When I went to the Front Office ready to settle the bill, Terry from the Front Office informed me that I needed to return to the restaurant and make the payment there instead.As a guest, this back-and-forth was frustrating and felt like a waste of time. I would have expected better communication and coordination between departments, especially for a simple request such as paying for an additional breakfast.For a hotel carrying the Hilton name, I expected a much higher standard of hospitality, guest engagement, service, and interdepartmental communication. Unfortunately, my experience fell well short of those expectations. 台北新板希爾頓飯店 Hilton Taipei SinBan, 行銷 at Hilton Taipei Sinban, responded to this review Dear Apple p,Thank you for staying with us at Hilton Taipei Sinban and for your warm feedback. We apologize for not providing satisfactory service. We take every comment seriously and will improve our staff training and services as soon as possible.We look forward to the opportunity to serve you again and provide you with a better travel experience. Thank you.Best regards,Hilton Taipei Sinban

  • User:Ryan C

    Trip type: Solo travel

    Good Service by Staffs

    rating18 May 2026

    This ravine came in abit late as I was held up with some work and commitments. Nonetheless, as promised to Ingrid for providing such kind and friendly hospitality during my check in. The staff that check me out was also very friendly and meticulous. Definitely good service 台北新板希爾頓飯店 Hilton Taipei SinBan, 行銷 at Hilton Taipei Sinban, responded to this review Dear Ryan C,Thank you for staying with us at Hilton Taipei Sinban and for your warm feedback. We are delighted that you found our warm, cozy, and friendly service. Your kind words serve as valuable encouragement for us. We look forward to your next visit and will strive to create even more precious travel memories together. Wishing you happiness always.Best regards,Hilton Taipei Sinban

  • User:cowlemon

    Trip type: Family

    Comfortable Stay with Great Location and Friendly Service

    rating07 Apr 2026

    Stayed at Hilton Taipei Sinban and overall had a very comfortable stay.The location is really convenient — it’s within walking distance to shopping centers and a ton of restaurants (including Din Tai Fung), and the MRT station is also nearby, making it easy to get around Taipei.The hotel itself is nice and modern. The lobby has a high ceiling and feels upscale, though it’s a bit smaller compared to some other grand hotel lobbies. The staff were consistently welcoming, friendly, and helpful throughout the stay. One fun touch: they have a service robot that delivers small items to your room, which was fun for the little ones.I stayed in a Deluxe Suite, and it was very spacious with a separate living area. There’s a sliding door that separates the living room from the bedroom, which made the space feel more private and functional. The room was nicely appointed and everything felt well-maintained. The bathroom was also a good size, with both a separate tub and shower.The executive lounge was decent. There’s an outdoor area, but the weather wasn’t great during my stay so I didn’t use it. The view from the lounge is just okay — more of a city view, but a bit on the grungy side. The food and selection were also just average. That said, the staff in the lounge were very attentive and helpful, which helped make up for it.Overall, a solid and comfortable hotel with great service and a convenient location. 台北新板希爾頓飯店 Hilton Taipei SinBan, 行銷 at Hilton Taipei Sinban, responded to this review Dear CowlemonThank you for staying with us at Hilton Taipei Sinban and for your warm feedback. We are delighted that you found our warm, cozy, and friendly service. Your kind words serve as valuable encouragement for us. We look forward to your next visit and will strive to create even more precious travel memories together. Wishing you happiness always.Best regards,Hilton Taipei Sinban

  • User:bicheno

    Trip type: Couples

    Very good option for Taipei

    rating22 Jan 2026

    Very good location close to Banquiao Station. WE were upgraded to a wonderful Junior suite. Very modern and clean.The breakfast was great. So was the executive lounge with wonderful views and even an outdoor terrace. If only the options for vegetarians were better. 台北新板希爾頓飯店 Hilton Taipei SinBan, 行銷 at Hilton Taipei Sinban, responded to this review Dear bicheno,Thank you for staying with us at Hilton Taipei Sinban and for your warm feedback. We are delighted that you found our warm, cozy, and friendly service. Your kind words serve as valuable encouragement for us. We look forward to your next visit and will strive to create even more precious travel memories together. Wishing you happiness always.Best regards,Hilton Taipei Sinban

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