Zanzibar Serena Hotel

Name: Zanzibar Serena Hotel
Address: Kelele Square, Zanzibar, tanzania
Telephone: +44-204-505-9777
Rating: 4.4

West Coast, Zanzibar, Tanzania

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About Zanzibar Serena Hotel

location

Idyllically situated on the sea-front of ancient Stone Town, flanked by an exotic mix of sultans' palaces, Portuguese forts, ancient dhow harbours and bright bazaars, the hotel is a haven of tranquillity and opulence amongst the bustle of one of Africa's most ancient and most enchanting towns.

facility

The hotel has a lift and features 39 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning, central heating and a fan. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Guests will also find slippers in their rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, golf, fishing and horse riding. With windsurfing, canoeing, snorkelling and diving available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the hotel include a gym and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. Leisure facilities include an entertainment programme, a kids' club and live music.

meals

Dining facilities include a restaurant, a café and a bar. A variety of catering options can be booked. Guests can choose between half board and full board. A generous breakfast buffet and lunch are served every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and picnics are available.

Amenities at Zanzibar Serena Hotel

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Kids Club
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  Playground
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  Pets
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Library
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  Picnic area
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  Reception
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  First-aid services
Meals
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  Special Diet
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
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  Snorkelling
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Bathrobes
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  Closet
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  Fireplace
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  Mosquito Net
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Diving
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  Windsurfing
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  Events
Transfers
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  Airport Transfers

Location

Around this property:

Beach

0 m

Centre

0 m

Airport

7000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

601

Very Good

278

Average

Poor

Terrible

Recent Reviews: 1023

User:EmptyNesterClub66
Trip type: Couples
The view and the staff!
07 Jun 2026
Amazing! Wow! We were welcomed by Sultanei with a huge smile and delicious welcome drink. Then Fatma checked us in and answered all of our questions. Then we arrived to the most beautiful room. We didn’t want to leave. The room was spectacular and they thought of everything a guest might need. We continued and enjoyed a fabulous late lunch and Celine made sure we had everything we needed. Susanna gave us the best massage in the beautiful spa. She stayed late and accommodated our schedule. She went above and beyond. We only spent one night. We enjoyed a wonderful breakfast with so much we didn’t need another meal for the rest of the day. The staff at Serena provided the best service. We were lucky enough to return today for a day room while we waited for our flight. We enjoyed the experience again. It was relaxing at the pool, lunch with the best view of the ocean and boats. Next time our travels take us to Zanzibar we’ll stay at Serena much longer. I highly recommend if you’re looking to be spoiled with exceptional service, you stay at Serena. The hospitality is unbeatable. Thank you for making our stay so fabulous! We can’t wait to return in the future. You gave us so many reasons to visit Zanzibar again!
User:Joanne258
Trip type: Couples
A Room with a View
04 Apr 2026
The Zanzibar Serena Hotel was a quiet oasis within a busy city. Our room was quiet and well appointed, with an amazing view of the pool and the ocean. We were there on Valentine’s Day, and they had restaurant seating by the pool and a buffet meal. The food was on par with other buffets we’ve experienced, but the staff and the service were incredible. There was a live band for us and it was a lot of fun. Zanzibar s, Other at Zanzibar Serena Hotel, responded to this review Thank you for your lovely review. We’re delighted to hear that you enjoyed the peaceful atmosphere, the beautiful views, and your Valentine’s Day experience with us. It’s especially rewarding to know our team’s service and the live entertainment made your stay memorable. We look forward to welcoming you back again soon. Best Regards, Zanzibar Serena.
User:Crispin S
Trip type: Solo travel
Home away from home
29 Mar 2026
Always I do feel at home whilst in Serena Zanzibar, service is superb and staff are genuinely so charming all the time. This time I was so moved with what is called teamwork among staff, surprising a cleaner could assist carrying my bags from reception and orient me all the way to my room,this lady "sharifa " was so engaging,charming and giving me a hint of good places to go whilst in Zanzibar........ very rare to find a cleaner to do other job professionaly, also to remain knowledgeable and portray her charm with confidence,to me this was more than team work& left me speachless. Kudos Serena Zanzibar 👏👏👏👏 Zanzibar s, Other at Zanzibar Serena Hotel, responded to this review Thank you for your wonderful feedback! We are truly delighted to hear that Serena Zanzibar Hotel continues to feel like a home away from home for you. It’s especially rewarding to know that our team’s spirit and dedication made such a strong impression. We will be sure to share your kind words with Sharifa she will be thrilled to know she made your stay so memorable. We look forward to welcoming you back again soon! Best Regards, Zanzibar Serena.
User:Awet A
Trip type: Business
Attentive staff
20 Mar 2026
Good ambience and service. Room was very clean a staff are very attentive and respectful. The welcome drinks are always 😍 Zanzibar s, Other at Zanzibar Serena Hotel, responded to this review Thank you for taking the time to review Zanzibar Serena Hotel and for your wonderful rating. We’re delighted to know you had a positive experience, and we look forward to hosting you again. Best Regards, Zanzibar Serena.
User:Victoria R
Trip type: Family
Nice place
05 Mar 2026
This was a very nice hotel in Stonetown. It has a nice location, within a quick walk to the markets and the restaurants. The rooms were very nice and the pool very clean and enjoyable. The food was ok, but the nearby restaurants were better. The front desk people seemed a little disorganized, but overall very friendly. We had a driver from the airport pick us up and he was great. He was on time and efficient. Zanzibar s, Other at Zanzibar Serena Hotel, responded to this review Thank you for your kind feedback. We are delighted to hear that you enjoyed our location, comfortable rooms, and the pool facilities. We also appreciate your comments regarding our team and will certainly review them to improve our service. It was a pleasure hosting you, and we hope to welcome you again on your next visit to Stone Town. Best Regards, Zanzibar Serena.