Aspira Skyy Sukhumvit 1

Recent Reviews: 212

• User:Fshah88

  Trip type: Family

  Okay stay, not clean

  18 Apr 2025

  Needs improvement. They’re undergoing new management and doing some construction so I do feel there will be big changes to the hotel. Location: it’s a great. Central to many things and it has a lot of restaurants and stores around it. It’s also close to all of the common attractions you’d want to visit in Bangkok. The train is also not too far away if you choose that mode of transport on your trip. The one issue with location is the traffic during rush hour. Be prepared to spend up to an hour to travel less than 1km during the busy times if you’re in a car. Service: everyone was kinda rude except for the ***. They always sounded annoyed and if we called for water sometimes they would say they’re charging and other times they wouldn’t. I couldn’t ever figure out what the policy was. The internet wasn’t working in one of our joint rooms and they claimed to fix my just connecting to the other room. We ended up having to insist they fix it since the tv also wasn’t working in that room and we had kids on the trip. Cleanliness: Needs A LOT of improvement. When we checked in, one of the rooms had poop on the toilet that hadn’t been flushed. How is that even possible? My room as a dead lady bug smeared on the wall of the bathroom with blood streaks and house keeping never cleaned it once. It was pretty obvious too, right my the toilet so you couldn’t miss it. We were there 3 nights and 4 days and called housekeeping every day and they still didn’t clean it. Comfort: Beds were comfy and pillows were soft. The shower water was actually hot and never ran out so that was a big win. Water pressure was an issue but I feel that’s true of most hotel and it wasn’t that bad. The room sizes are nice and big. We had booked the family room and it was advertised as almost a 2 bedroom suite but it turned out it was 2 connecting rooms. The space felt huge and we got 2 bathrooms so we weren’t complaining but if you have young kids the rooms might feel too far apart. Also they ask for a 4000 baht (~$115)cash deposit on arrival and won’t take USD. This was the last leg of our trip and we didn’t want to convert so much money as we wouldn’t get it back until we checked out and we didn’t want to feel forced to spend so much in a short time or loose some in reconverting back. We experienced this same thing in Chiang Mai and it always surprises me that they won’t charge our credit card as it’s just a lot of baht. If you have questions or need tips on Thailand travel, reach out, happy to share everything we learned. Insta: @TheShahLALand Kamolwan Chaijaroen, เจ้าของธุรกิจ at Aspira Skyy Sukhumvit 1, responded to this review Dear Mr./Ms Fshah88,Thank you for taking the time to share your detailed feedback. We truly appreciate you staying with us and providing both positive and constructive comments.We’re pleased to hear that you enjoyed our central location, spacious room layout, and comfortable bedding. We're also glad that the hot water met your expectations and that you found the family room setup to offer good space and functionality.We sincerely apologize for the issues you experienced during your stay particularly the cleanliness, service inconsistencies, and communication regarding deposit policies. These are not the standards we aim to uphold, and we take your comments seriously.As you mentioned, we are currently undergoing a transition in management and renovations, which we hope will bring significant improvements in all areas, especially cleanliness, service quality, and guest communication. Your feedback has already been shared with our housekeeping and front office teams for immediate attention and retraining.Regarding the cash deposit policy, we understand how this may have caused inconvenience, and we will be reviewing our options to make future stays more flexible and guest friendly.Once again, thank you for your honesty. We hope to have the opportunity to welcome you back in the future and show you the positive changes we are working hard to implement.Warm regards,Surangkanang ThepwongAssistant Hotel Manager

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• User:Ahmed F

  Trip type: Couples

  Value for money and kind staff

  24 Feb 2025

  It was a great experience. Great location, just 10 mins walk to the main road and BTS station. The staff were incredibly kind and helpful, feel like 5 star service specially Restaurant staff that made my stay even better. Breakfast is standard and good. Room standard size nice and comfortable bed. Outside full of street food was delight and 7 11 nearby. Buggy service offered by hotel added bonus. Will come back again. Kamolwan Chaijaroen, เจ้าของธุรกิจ at Aspira Skyy Sukhumvit 1, responded to this review Dear Mr./Ms. Ahmed F,Thank you so much for your kind words and for taking the time to share your wonderful experience with us!We're delighted to hear that you enjoyed our convenient location, comfortable room, and especially the service from our team your recognition of our restaurant staff truly means a lot. We’re also glad that the buggy service, street food options, and nearby amenities added to your stay.Your feedback encourages us to continue providing warm, attentive service, and we can't wait to welcome you back again soon.Warm regards,Surangkanang ThepwongAssistant Hotel Manager

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• User:Roving12084200857

  Trip type: Solo travel

  Poor service with bad information

  09 Feb 2025

  Poor service with bad information , Before I booked hotel room. I asked staff for early check in because of i treated with Bumrungrad Hospital and asked them can I checked in 11.00am. They said full of house. But first time said we will do the best way for me. So I requested for king bed and asked staff to confirmed first girl said(yes, can get it pls request on your booking) once check in day staff said in the pen on room availability. I request smoking room with balcony I got very small balcony and staff do not informed anything. That’s was terrible for me. I sick I cam Bumrungrad Hospital that’s why I choose this hotel. First time I thought to continue 2 more weeks but I had bad attitude with hotel staff and my room that’s back side. Very very bad Kamolwan Chaijaroen, เจ้าของธุรกิจ at Aspira Skyy Sukhumvit 1, responded to this review Dear Mr./Ms. Roving12084200857,Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations and that we were unable to provide the level of comfort and service you needed during your visit.We deeply apologize for the miscommunication regarding your early check-in, bed type, and smoking-room request. Your situation, especially traveling for treatment at Bumrungrad Hospital, deserved extra care and attention, and we are sorry to hear that you felt let down.Your comments have been shared with our front office team for immediate review and retraining. Clear and consistent communication is vital, and we will be working to ensure that our staff delivers accurate information and handles guest requests more attentively moving forward.We appreciate your feedback as it helps us improve. If you would consider giving us another opportunity in the future, we would love to welcome you back with a better experience and the care you deserve.Wishing you good health and recovery.Warm regards,Surangkanang ThepwongAssistant Hotel Manager

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• User:asib s

  Trip type: Family

  Bad service, rude behavior, and extra hidden fees.

  02 Feb 2025

  The service at the hotel is poor, and the room is lacking basic amenities such as dish plates and a microwave. Additionally, the rooms are not cleaned, and they charge an extra 1,000 baht for used towels. The behavior of the staff is also quite unsatisfactory. I booked my stay through Booking.com based on positive reviews, but my experience upon arrival has been very disappointing. Kamolwan Chaijaroen, เจ้าของธุรกิจ at Aspira Skyy Sukhumvit 1, responded to this review Dear Mr./Ms. asibs2022,Thank you for taking the time to share your experience. We sincerely apologize for the disappointment you faced during your stay with us.We regret to hear that our service and communication fell short of your expectations. The lack of in-room amenities such as dishware and a microwave, as well as the concerns about room cleanliness, are being reviewed with our housekeeping and operations teams to ensure immediate improvement.Regarding the towel charge, we understand how this may have been frustrating. We will make sure that all incidental fees and hotel policies are clearly explained to our guests both prior to and upon check-in to avoid any confusion in the future.We are especially concerned to hear your feedback about the behavior of our staff. This is not the experience we aim to provide, and we will be reinforcing our service training to ensure our team treats all guests with respect and professionalism at all times.We appreciate your honest feedback, and we hope to have an opportunity in the future to provide you with a better and more welcoming experience.Warm regards,Surangkanang ThepwongAssistant Hotel Manager

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• User:paing p

  Trip type: Family

  Bad behavior

  29 Jul 2024

  This time is my second time at there. At the reception, that called Nantana, she has really bad behavior. She spoke rudely to us when we ask for some questions or requests every time. The other stuffs are so nice. I don’t want to come back again cuz of her.