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Hotel Citrus Sukhumvit 13 By Compass Hospitality

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Hotel Citrus Sukhumvit 13 By Compass Hospitality

locationSukhumvit, Bangkok

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About Hotel Citrus Sukhumvit 13 By Compass HospitalityAbout Hotel Citrus Sukhumvit 13 By Compass Hospitality

Location

This hotel is located right in the heart of Bangkok.

Facility

The hotel has a lift and features 79 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Bathrooms with wheelchair access can also be booked. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace, sun loungers, and parasols are available. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including a gym, a spa, a sauna and massage treatments.

Meals

The dining area includes a restaurant and a dining room. A continental breakfast buffet and lunch are served every day. The hotel also offers snacks. Alcoholic beverages are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hotel Citrus Sukhumvit 13 By Compass Hospitality Amenities at Hotel Citrus Sukhumvit 13 By Compass Hospitality

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

393

Very Good

327

Average

174

Poor

58

Terrible

51

Recent Reviews: 1003

  • User:chinoa549

    Trip type: Solo travel

    Excellent Hotel,Very professional service provided by nooma at front desk.Hotel renovated and very modern.recommended..

    rating16 Feb 2026

    Excellent stay.5 stars service! Always stay at citrus while in Bangkok.good quality and very clean accommodations!! Pisit Chanpen, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review Dear chinoa549,Thank you very much for your kind review and recommendation.We are delighted to hear that you found everything during your stay excellent. We hope to have the opportunity to welcome you back for a more enjoyable stay.Yours sincerely,Ekkawan S.Operation Manager

  • User:Lê Anh Đ

    Trip type: Family

    Excellent stay with great service and amazing location in Bangkok

    rating27 Nov 2025

    Overall, the stay was very good and the experience at Citrus 13 made us very happy as a family. All the staff we met were kind, attentive and did their jobs very well, from the male staff using the tuk-tuk style shuttle (we just called him "Mr. TukTuk") who dropped us at nearby public transport, to the receptionists Wan and Sprite, and the housekeeper who took care of our room every day.The location requires a short walk to and from BTS Nana, BTS Asok and MRT Sukhumvit, right in the main tourist area, but the surroundings still have everything we needed such as local eateries, massage places and several 7/11 stores. Check-in and check-out were very quick and efficient, which we really appreciated as we were travelling with a young child.The hotel and room feel very new, with all the essentials we expected from a good mid-range property, including a smooth, fast elevator with keycard security that only allows access to your own floor. The fresh citrus scent around the property made our stay feel even more pleasant, and housekeeping kept everything very clean with daily cleaning, linen changes and removal of used bedding and towels.There are just a couple of small areas that could be improved. It was quite difficult to get the right balance on the hot-and-cold water in the shower, as even a small adjustment could quickly become too hot or too cold, and the TV signal was sometimes unstable, which made it harder for our daughter to watch cartoons while we were getting ready to go out.Apart from those minor issues, everything else was excellent and very good value for money. We would happily come back to this hotel in the future and would also love to try other properties in the Compass Hospitality chain. Pisit Chanpen, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review Dear 824l_anh_Thank you very much for your wonderful review. We are delighted to hear that your family enjoyed the stay , our service and the convenient location. We also value your feedback regarding the shower temperature and TV signal and we will work to improve these areas. We look forward to welcoming you and your family back again soon. Yours sincerely,Ekkawan S.Operation Manager

  • User:Remko d

    Trip type: Solo travel

    Good customer service at renovated hotel

    rating29 Oct 2025

    Checkin starts at 14:00, but i was early (11.45). The two ladies (Lilly and Wan) were very helpful l to give me an available room. Very much appreciated after long travel. 🙏🙏Room looks pretty new. Location also good for restaurants, bars, atm's, train (bts),etc Pisit Chanpen, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review Dear Remkod731,Thank you for choosing our hotel, and for taking the time to write a wonderful review! We are glad you were happy with our location and room. We truly appreciate your compliments to Lilly and Wan, they'll be very happy to hear your kind words. We look forward to welcoming you back for another exceptional experience.Yours sincerely,Ekkawan S.Operation Manager

  • User:Giltdave

    Trip type: Couples

    Nice hotel, good location

    rating28 Oct 2025

    Nice staff, clean rooms, comfortable bed, good shower, quiet, recently renovated, 7/11 not far, near restaurants and bars and handy to the skytrain Pisit Chanpen, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review Dear Giltdave, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our friendly staff, clean and comfortable room, convenient location and newly renovated facilities. We look forward to welcoming you back again soon!Yours sincerely,Ekkawan S.Operation Manager

  • User:Andreas V

    Trip type: Solo travel

    Come back

    rating16 Sept 2025

    Everything ok. Rooms small but nice. Nice poolarea. Location prett, conveniamt, shops around. Staff great, special thx to Sprite and manager Wan! Pisit Chanpen, General Manager at Citrus Sukhumvit 13 by Compass Hospitality, responded to this review Dear AndreasvB597CZ, Thank you for your kind review. We are pleased to hear that you enjoyed our rooms, pool area and convenient location. Your compliments for Sprite and Wan have been shared with them. We look forward to welcoming you back for another pleasant stay in the near future.Yours sincerely,Ekkawan S.Operation Manager

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