Le Fenix Sukhumvit 11 Bangkok

Name: Le Fenix Sukhumvit 11 Bangkok
Address: 33/33 Sukhumvit Soi 11, Bangkok, thailand
Telephone: +44-204-505-9777
Rating: 3.4

Sukhumvit, Bangkok, Thailand

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About Le Fenix Sukhumvit 11 Bangkok

location

The hotel is located in a prime area in the centre of Bangkok. It is perfectly situated, just 3 minutes away from the Nana Station Sky Train which provides easy access to all entertainment areas of the city. Suvarnabhumi Airport is located 40 km from the hotel and can be reached in 45 minutes. Siam Square can be reached in 10-minutes by car as can Asork MRT train station. Tourist attractions and facilities such as Queen Sirikit National Convention Centre, The Siam Paragon, The Emporium, The Ploenchit Centre and The Central Chidlom Department Store can all be reached in 20 minutes or less, by car.

facility

The hotel has 147 rooms, which are located on 7 storeys and are reachable by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Other services include a 24-hour security service, a car hire service, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. A fax machine is available for guests' business needs.

rooms

Air conditioning ensures that rooms maintain just the right temperature. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Family rooms are available for parents with children.

sport

Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas. Sun loungers and parasols on the sun terrace create a perfect space for guests to relax and unwind. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, a spa and massage treatments. A dance club offers fun and entertainment.

meals

Various dining options are available, including a restaurant with air conditioning, a dining room, a breakfast room and a bar. Catering options include bed and breakfast, half board and full board. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch and dinner). The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Le Fenix Sukhumvit 11 Bangkok

Facilities
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Car Park
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  Conference Room
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  Hotel Safe
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  Laundry Service
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  Lifts
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  Nightclub
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  Restaurant(s)
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  Room Service
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  Shops
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  TV Room
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  Wifi
Hygiene
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  Enhanced cleaning programme
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  Hand sanitiser
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  Protective equipment for employees
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  Sanitiser dispenser
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  Use of commercially available disinfectants
Meals
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  à la carte Dinner
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  à la carte Lunch
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  Breakfast Buffet
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  Evening Buffet
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  Full Board
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  Half Board
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  Lunch Buffet
Sport/Entertainment
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  Gym
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  Indoor Pool
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  Jacuzzi
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  Massage
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  Outdoor Pool(s)
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  Parasols
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  Sun loungers
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  Sun terrace

Location

Around this property:

Centre

0 m

Airport

30000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

242

Very Good

549

Average

378

Poor

126

Terrible

142

Recent Reviews: 1437

User:Priyanka P
Trip type: Business
Worst experience
23 Apr 2026
My recent stay at this hotel was, without exaggeration, one of the worst hospitality experiences I have ever had.The issues began immediately upon check-in when I discovered a lizard in my room. When I requested a room change, I was initially offered a smoking room—despite clearly informing the staff that I do not smoke and have a severe allergy. It took a prolonged and frustrating argument before I was finally moved to a somewhat acceptable room.Unfortunately, the problems did not end there. The overall condition of the property is extremely poor—rooms are visibly unclean, with broken flooring and ceilings, and a persistent unpleasant odor coming from the windows and curtains. Bathrooms are unhygienic, with mosquitoes and even cockroaches easily noticeable. The bed linens and towels were old, stained, and clearly not maintained to any reasonable standard.The service was equally disappointing. Staff responses were consistently dismissive, often limited to “we are just working here” and redirecting concerns to a manager who was either unavailable or equally unhelpful when present. There was a complete lack of accountability and basic customer care.Overall, this experience reflects a serious failure in hygiene, maintenance, and service standards. I would strongly caution others before considering a stay here.
User:EHinOz
Trip type: Solo travel
Very dilapidated! Should be closed and refurbished.
05 Feb 2026
I have stayed here many times over the years. The staff are excellent and very helpful and the breakfast remains very good.However, the hotel has become very dilapidated and is now seriously below standard! It should be closed and refurbished as a minimum, or demolished and replaced.I cannot recommend a stay here at all. Despite the fine efforts of the staff, it is now a very seedy hotel. A great pity - it used to be very good.Afternote: The Nest Bar on the 8th floor is now also very seedy and dilapidated. And its prices are just ridiculous! A small Sapporo beer was 187.50 thb. Don’t bother going there.
User:Ryszard K
Trip type: Couples
Cockroach infestation! Dirty!
06 Dec 2025
Dirty! Cockroach infestation!We’ve booked for 3 nights. 5-8 December. I have already checked out and had to book another hotel. We’ve lasted 2 nights and I have to be honest, it was only because we were out all day, and it was late and we were tired so we just went to sleep. I don’t mind cheap hotel and base amenities but it has to be clean. This one is far far from it. There are cockroaches loose in the room. I’ve killed one before leaving to town and the body was still there after the room was cleaned by the maids. Unbelievable. Towels full of holes , like paper. I was told on the reception that because I paid by card they can’t refund me money for the last unused day. Avoid at all cost!
User:md f
Trip type: Solo travel
The Jewel in crown of bangkok, which is loosing its lustre - Le Fenix
15 Apr 2025
Undoubtedly it is one of the best places to stay in Bangkok. Innumerable number of times i ve stayed here. Location being the most promising factor. Breakfast a bit pricey, but, its one of the best breakfasts being served in Bangkok. During last visit, i ve asked and requested to kindly maintain rooms neatly. Still the request has not been taken proper care. There are still cockroaches roaming freely in rooms and on the bed too!!! Bathrooms need paramount repairs. Hopefully the management may take proper action this time
User:T_E_lawrence1
Trip type: Couples
Dirty, Filthy. Don't book this hotel.
20 Mar 2025
Spent 3 minutes in our first room before we asked to move. 1st room was smelly, urine. 2nd room didn't smell but was very tired looking. Black mould in shower and around the sink. bedside reading lamp stuck together with tape. Shower screen looked like it hadn't been descaled for years.Walls had dirty splashes over them.To get WiFi, I either had to sit right next to the room door or sit in reception. Mirror in room cracked. Carpets in the corridors filthy. Quite a few prostitutes visiting the hotel.Pictures on websites make it look nice but they were more than likely taken when the hotel was first opened. Booked 7 days there but only stayed 3 days. It's a dump.