Royal Orchid Sheraton Riverside Hotel Bangkok

Recent Reviews: 6568

• User:catdad

  Trip type: Couples

  An Overall Positive Experience

  10 Jun 2026

  We had mixed feelings about this hotel. Overall, our needs were met and we enjoyed the hotel location and amenities so they get 4 stars. Here are the pros and cons in my opinion.Pros: nice lounge with a view, very attentive service everywhere in the hotel, great central location on the river, comfortable beds and good water pressure. The cons: not near a train station but hotel has its own private boat that will take you to the train and ride shares are cheap. The hotel is dated but kept clean and good repair. We’ve stayed in nicer Sheraton hotels, especially in Asia but all our needs were met and we left with a positive feeling. Royal Orchid Sheraton, Owner at Royal Orchid Sheraton Riverside Hotel Bangkok, responded to this review Dear valued guest,Thank you for taking the time to share your balanced and thoughtful review.We are delighted to hear that you enjoyed the Sheraton Club Lounge, attentive service, riverside location, comfortable beds, and hotel amenities. It is especially rewarding to know that our team helped leave you with a positive overall impression.We also appreciate your candid feedback regarding the hotel's condition and location relative to public transportation. While we are pleased that our complimentary shuttle boat service and convenient transportation options helped enhance your stay, we value your comments as we continue to improve the guest experience.Thank you once again for choosing to stay with us. We are pleased that your needs were met and look forward to welcoming you back to Royal Orchid Sheraton Riverside Hotel Bangkok in the future.Warm regards,Royal Orchid Sheraton Riverside Hotel Bangkok

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• User:PatDub

  Trip type: Family

  Family Holiday

  04 Jun 2026

  Was really impressed with this hotel. Check in was quick and our suitcases where brought to the room. Our room overlooked the river and Siam Icon which was great to look at when night arrived as it was all lit up. Breakfast was excellent and had all options you could think of. The hotel has two swimming pools which we used and they are kept clean and towels are available, the only small complaint I would have is there are no facilities to dry off swim wear at the pool or in the room. The reception and concierge staff had a genuine interested in making your stay as pleasant as possible and way out of there way to help you if the could. I would like to thank the young lady that was a trainee in the reception area who always greeted you with a welcoming smile and went out her way to make our son feel welcome. The Sheraton is like a home from home. I'll be Back ! Royal Orchid Sheraton, Owner at Royal Orchid Sheraton Riverside Hotel Bangkok, responded to this review Dear valued guest,Thank you for your wonderful review and for choosing to stay with us during your family holiday.We are delighted to hear that you enjoyed the river views, breakfast selection, swimming pools, and the warm hospitality provided by our team. It is especially rewarding to know that our reception and concierge associates helped make your stay memorable, and we are touched by your kind words about our trainee associate who made your son feel so welcome.We also appreciate your feedback regarding facilities for drying swimwear and will share your suggestion with the relevant team for consideration.Your comment that the Sheraton feels like a "home from home" is truly one of the greatest compliments we could receive. We sincerely thank you for your support and look forward to welcoming you and your family back again soon.Warm regards,Royal Orchid Sheraton Riverside Hotel Bangkok

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• User:Moji N

  Trip type: Couples

  Whilst this hotel is dated we enjoyed our stay

  02 Jun 2026

  We found the staff and location by the river make this hotel enjoyable.- The concierge staff upon arrival at hotel were friendly, helpful and attentive.- Reception checkin was friendly and efficient.- As a Titanium member there was no suite upgrade. - We could also chose 1000 points, an umbrella gift or breakfast daily downstairs. We were advised the club lounge is a 'continental breakfast only' we soon found out this is not correct. We chose the option of having breakfast downstairs & foregoing our 1000 points just in case we felt like a cooked breakfast. We only went downstairs once as we COULD have a "cooked" breakfast in the club lounge. Keep your 1000 points and have breakfast in the club lounge. We were provided with incorrect information upon checkin and our 1000 points should be refunded.- One side of the bed annoyingly has no power points or usb connections, yet there is power for lights into the drawers. Small improvements to this would make it more comfortable.- Fully carpeted bedroom.- Alot of noise from the river, party boats etc. It's like there's a 10pm noise curfew when it mostly seems to stop.- There's an annoying bright green flashing light on the bedroom roof.- The curtains did not fill the window end to end so let light in, these need fixing. You pull them closed and they come away at the sides allowing light to tunnel in, in the morning.- Housekeeping did a good job with keeping the room clean.- Housekeeping were efficient when we called and asked for our room to be cleaned or something delivered i.e. The hair conditioner ran out whilst we were in the middle of showers & they promptly delivered a bottle. Thank You.- Evening turn down service was inconsistent i.e. Some nights they don't come and we prepared for them to come.- The hotel provides a complimentary shuttle boat for guests to Icon Siam mall and also to Sathorn Pier if you wish to catch the BTS (SaphanTaksin). The shuttle runs every 30mins with a break during lunch. Its a fantastic service and adds to the completeness of your stay, thank you. The team running the shuttle were always friendly and willing to lend a hand getting on and off the boat.- The lady in the Kiosk on the ground floor was so friendly and welcoming.- On the 3rd floor of the hotel there is a Lets Relax Massage branch. We both thoroughly enjoyed our pre flight back & shoulders massages and foot massage. To find it go to the low rise lift bank & press level 3. On the way back if you are on a higher floor 17+. Go in the lift at massage press level 17 as it's a transfer floor, you can get out on 17 and transfer to the high rise lifts to your floor.- One day we returned to the room to see we had been delivered some treats. Yellow chocolate banana balls and dark chocolate spicy tamarind balls.. Aroy! Thanks so much we really enjoyed them both.- Not much to see/do out the from of the hotel. In the River City centre next door you'll find a Coffee Club and 7 Eleven.- Plenty of Tuk Tuks hanging out the front of the hotel.Club Lounge- There is plenty of staff in the club and the service by all the ladies on the floor was great including the friendly trainees. The friendly chefs were around during happy hour and were always happy to hear when we let them know the food was 'Aroy muk' especially the curry noodle soup.. yummy!Special call out to: O, Rai, Susan and young lady Phan..... with the braces [sorry to describe like this] and lady from Bhutan, but so many others whose names we did not get. They all provide a fantastic happy service in the lounge.- Evening cocktails from 6-8pm.- We enjoyed the food and felt there was a good selection.- There is No help yourself to Any drinks, including soft drinks during happy hour or any hour, only fruit juice. Staff come to your table about 10mins before happy hour starts to take your drink order & show you the menu.- During the day you can eat cookies or fruit.- Children are allowed in the club during happy hour, however they are asked to only sit in the dining area and not the lounge area overlooking the front view of the river.- Whilst it's supposedly low season, there were nights and breakfasts where the club was so busy they had to open an overflow room.Thank You Club Lounge team for always making us feel welcome, remembering our preferred drink options and your lovely friendly smiles. See you next time ka 🙏 Royal Orchid Sheraton, Owner at Royal Orchid Sheraton Riverside Hotel Bangkok, responded to this review Dear valued guest,Thank you for taking the time to share such a detailed review of your stay with us.We are delighted to hear that you enjoyed our riverside location, complimentary shuttle boat service, and the warm hospitality provided by our associates across the hotel. Your kind recognition of our Concierge, Housekeeping, Shuttle Boat, Kiosk, and Sheraton Club teams is truly appreciated. We will be especially pleased to share your compliments with O, Rai, Susan, Phan, and the rest of the Club Lounge team, who will be delighted to know they made your stay memorable.At the same time, we sincerely apologize for the confusion regarding your Marriott Bonvoy Elite welcome benefit and appreciate you bringing this to our attention. We also value your constructive feedback regarding the room features, lighting, noise, curtains, and the consistency of turndown service. These comments are important to us and have been shared with the relevant teams for review as we continue to enhance the guest experience.Thank you once again for your loyalty as a Titanium Elite member and for choosing to stay with us. We are delighted that, despite some areas for improvement, you enjoyed your overall experience and felt welcomed by our team.We look forward to welcoming you back again soon to Royal Orchid Sheraton Riverside Hotel Bangkok.Warm regards,Royal Orchid Sheraton Riverside Hotel Bangkok

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• User:pattiyat2016

  Trip type: Business

  Great Hotel Concierge

  22 May 2026

  A special thank you to Grace (Nareerat) from the concierge team for her outstanding service and kindness throughout my stay. She was always friendly, professional, and incredibly helpful with every request. Her recommendations and support made my stay much more enjoyable and stress-free.Grace truly went above and beyond to make me feel welcome and well taken care of. Thank you for making our stay so memorable — I highly appreciate your excellent hospitality! Royal Orchid Sheraton, Owner at Royal Orchid Sheraton Riverside Hotel Bangkok, responded to this review Dear valued guest,Thank you for your wonderful review and for taking the time to recognize Grace (Nareerat) from our Concierge team.We are truly delighted to hear that her warm hospitality, professionalism, and thoughtful assistance made such a positive impact on your stay. Your kind words mean a great deal to us, and we will be sure to share your compliments with Grace. She will be thrilled to know she helped create a memorable and stress-free experience for you.Thank you once again for your generous support, and we look forward to welcoming you back again soon to Royal Orchid Sheraton Riverside Hotel Bangkok.Warm regards,Royal Orchid Sheraton Riverside Hotel Bangkok

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• User:Sonny k

  Trip type: Business

  Excellent Stay with a Magnificent River View and Outstanding Hospitality

  17 May 2026

  I stayed at this hotel for three days on a business trip, and choosing the river view room was definitely the best decision. I stayed in a junior suite, and the complimentary boat shuttle service to ICONSIAM provided by the hotel was extremely convenient.The river view from the lounge on the 27th floor was absolutely magnificent. The staff at the lounge were all very kind and welcoming, and I especially appreciate Ms. Kanjana, who thoughtfully prepared a to-go breakfast box for me since I had to leave early for the airport the next morning. Her attention to detail and hospitality were truly impressive.If I visit Bangkok again in the future, I will definitely stay at this hotel again. Highly recommended! Royal Orchid Sheraton, Owner at Royal Orchid Sheraton Riverside Hotel Bangkok, responded to this review Dear valued guest,Thank you for your wonderful review and for choosing to stay with us during your business trip.We are truly delighted to hear that you enjoyed your Junior Suite and the magnificent river views, especially from the Sheraton Club Lounge on the 27th floor. It is also a pleasure to know that our complimentary shuttle boat service to ICONSIAM added convenience to your stay.Your kind recognition of our team, especially Ms. Kanjana, means a great deal to us. We will be sure to share your compliments with her, and we are certain she will be delighted to know her thoughtful gesture made a positive impact on your experience.Thank you once again for your recommendation and support. We look forward to welcoming you back again soon to Royal Orchid Sheraton Riverside Hotel Bangkok.Warm regards,Royal Orchid Sheraton Riverside Hotel Bangkok

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