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Mercure Chiang Mai

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Mercure Chiang Mai

locationChiang Mai City, Chiang Mai

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About Mercure Chiang MaiAbout Mercure Chiang Mai

Location

This hotel enjoys a stunning location, only some 5 minutes by foot from the centre of Chiang Mai. The hotel is about a 15-minute walk from wonderful countryside with its exotic vegetation and lush mountains.

Facility

The hotel has 4 suites, 54 single rooms and 101 double rooms, which are located on 5 storeys and are reachable by lift. The reception desk is open round the clock. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A business centre with fax machine, projector and photocopier is available.

Rooms

Air conditioning ensures that rooms maintain just the right temperature. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 159 non-smoking rooms.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area (for a fee). Sun loungers and parasols are available on the sun terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, a gym, a spa and massage treatments.

Meals

Various dining options are available, including a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mercure Chiang Mai Amenities at Mercure Chiang Mai

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Full Board

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      Half Board

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

206

Very Good

532

Average

358

Poor

117

Terrible

62

Recent Reviews: 1275

  • User:JATINLONDON

    Trip type: Friends getaway

    Our stay at the mercure hotel chiang mai

    rating04 Mar 2026

    We stayed 2 nights at this hotel and had a comfortable stay. The hotel is adequate for most purposes but does not have a gym. There is an outdoor swimming pool on the 3 rd floor. The rooms are clean and spacious with huge beds. The hotel provides a free shuttle service to the night bazaar which is about 15 minutes away and the return fare by Tuk tuk is about 120 Bhat. Also you need to take a taxi to go the old town which is about 15 minutes ride. Mercure Chiangmai , General Manager at Mercure Chiang Mai, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay at Mercure Chiang Mai.We are pleased to hear that you had a comfortable stay and appreciated the cleanliness, spacious rooms, and large beds. It is also wonderful to know that our complimentary shuttle service to the Chiang Mai Night Bazaar was convenient during your visit.Thank you as well for highlighting our outdoor swimming pool located on the 3rd floor. Regarding the gym facility, we appreciate your comment and understand that fitness facilities can be important for many travelers. Your feedback is valuable and will be taken into consideration as we continue to review our facilities and services.We are glad that overall your stay was comfortable, and we truly appreciate you choosing to stay with us. We hope to have the pleasure of welcoming you back again on your next visit to Chiang Mai.Kind regards,Sirisook Moore General Manager

  • User:Doruk T

    Trip type: Family

    Exceptional customer service

    rating03 Dec 2025

    Our stay at the Mercure Chiang Mai has been amazing. Our experience with staff have been a highlight. Hotel reception have been very helpful and kind. The rooms are older but spacious, clean have a good style. I would highly recommend this hotel to any visitors of Chiang Mai. I will definitely stay here again Mercure Chiangmai , General Manager at Mercure Chiang Mai, responded to this review Dear Valued Guest,Thank you for your wonderful review and perfect rating.We are delighted to hear that you had such an amazing stay with us and that our team, especially at reception, made a positive impact through their helpfulness and kindness. Your compliments mean a great deal to us.We are also pleased that you found our rooms spacious, clean, and comfortable, even with their classic style.Your high recommendation and intention to return are truly appreciated. We look forward to welcoming you back to Mercure Chiang Mai on your next visit.Warm regards,Sirisook MooreGeneral Manager

  • User:thierry a

    Trip type: Solo travel

    Dissapointed

    rating24 Oct 2025

    This hotel needs to upgrade BIG TIME if they want to stay and compete in the tourist market. I had the feeling that it us geared towards local tourists. My biggest concern is safe ad my first room had NO LOCKS: just a chain. The second room had a lock but heretoo very easy to break in. The rooms are showing lots of wear and tear. Simple and old furniture ( the beds are great by the way). The vathrooms gave had some sort of an upgrade however there are things missing ( like a towelrack). Rooms are NOT equipped for the modern technology: no USB ports to be found, spo bring your adaptors.The " restaurant" reminded me of a school cafetaria: the buffet has the same assortment everyday. There's no atmosphere to be found, definitely not a place to have a " romantic" date!It's also VERY noisy : music blasting every Thursday and Friday across the street.I believe there's a lack of communication between the several departments, which leaves the assistant manager having to clean up the mess ( and she doesn't deserve it because she truly was doing her best but couldn't di much as I had the impression her hands were tight by.managment).Again Metcure Chiang Mai must truly take a very critical eye to their hotel if they want to stay in the market. For the same price one can find much MUCH better hotels within the city offering a better quality of service Mercure Chiangmai , General Manager at Mercure Chiang Mai, responded to this review Dear Valued Guest,Thank you for taking the time to share such detailed feedback regarding your recent stay. We are truly sorry to learn that your experience fell short of your expectations and that several aspects of your stay caused inconvenience and disappointment.Please accept our sincere apologies for the issues you encountered. Your comments have been shared with our Engineering and Housekeeping team for review and corrective action.We sincerely appreciate your insights and thank you once again for your valuable feedback.Warm regards,Sirisook MooreGeneral Manager

  • User:PKRajesh

    Trip type: Family

    Nice place to stay in Chiang Mai

    rating24 Aug 2025

    This was my second visit to the hotel. Overall, a good stay.The room was spacious. Even with an extra bed, there was sufficient room to move around. Facility is slightly old; however, no challenges were faced.Close to some attractions like the cabaret show, Chiang Mai boxing stadium etc. They also have shuttles to Sunday market, Saturday market, Jing Jai market, Maya mall etc. 7-11 and other shopping centers are nearby. Songthaews to Doi Suthep is at a walkable distance (may be less than a kilometer). Breakfast had items for almost everyone, though southeast asian dishes have an upper hand. I enjoyed most of the breakfast dishes over the 4 days. One area of improvement is the temperature of the coffee/tea. It is lukewarm at best.Overall, a good stay. Mercure Chiangmai , General Manager at Mercure Chiang Mai, responded to this review Dear PKRajesh,Thank you very much for choosing Mercure Chiang Mai once again and for sharing your experience with us. We are delighted to hear that you enjoyed your stay and appreciated the spacious room, convenient location near attractions and markets, as well as our breakfast offerings. It is always a pleasure to welcome back our returning guests.We also appreciate your constructive feedback regarding the temperature of the coffee and tea at breakfast. Please rest assured that we will review this with our culinary team to ensure improvements are made for a better dining experience.Your kind comments encourage our team to continue providing a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back again soon for another pleasant visit to Chiang Mai.Warm regards,Sirisook MooreGeneral Manager

  • User:John B

    Trip type: Solo travel

    Are we talking about the same hotel?

    rating27 Apr 2025

    As a regular guest of the Mercure I was stunned to read the most recent review. I must say the review does not match my very positive experiences of the hotel, its management and the staff. I have hot water and use the wi-fi to back up my iPad and phone without difficulty. If there are difficulties with anything, the hotel responds quickly and effectively. For example, I witnessed the testing of the modems and wi-fi setup, following a customer complaint in April. (The system was working). The most disappointing comments of the review were those on the staff. In all my time at the hotel, I have seen the staff always striving to meet the needs of the customers. They take pride in doing their job well. Many times I have seen them go beyond the call of duty. During the Chiang Rai floods the management and staff organised a trip to Chiang Rai to offer material and show their personal support to the hundreds of households which were underwater. In other words, these people care about others. They care about their community and about their customers.

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