Aspira Koh Samui

Recent Reviews: 88

• User:717felixh

  Trip type: Couples

  Rudest eye rolling staff!

  13 Feb 2020

  HORRIBLE SERVICEWe’ve travelled a lot but this is by far the worst service ever experienced! When we contacted the receptionists about lack of wifi, wet cigarette buds at the pool or black water coming out of the shower and taps, we were met with laughter or complete indifference as they just rolled their eyes at us at said there’s nothing to be done. This place made me so uncomfortable and I would never stay there again. I don’t mind a worn down place that doesn’t work perfectly, but I found the facilities as well as the service severely disgusting. OLD/SEWER WATER IN THE SINK/BAD WIFI/The place is a little old with unfinished kitchenettes/random details and poorly maintained. The wifi didn’t work (at all!) until we moved to the main building/the side with the reception on the ground floor, where wifi sometimes worked a bit. We had black water coming out of the taps in the shower, sink and toilet, which was really gross. When we asked the staff to help us with the issue, they said they could maybe fix it later. We asked if we could move to a clean room with functioning facilities, but we’re told no rooms where available. We knew that wasn’t true as we had literally just seen 3 couples check out. After a long discussion they agreed to move us to a new room the same afternoon. However, 10 min later, the staff let themselves into our room without knocking and said we had to pack all the stuff and move NOW. Three staff members and no one offered a hand with a bag or anything. When we got to the new room it wasn’t ready because housekeeping hadn’t had time (thus we were suppose to move in the afternoon). It took half a day and asking 4 times to get the last basic things as bed sheets. NO SHUTTLESame lack of service happened when we wanted to use the beach shuttle - which btw only drives you from the hotel to the beach and not back though the driver is going back to the hotel (one way shuttle as they called it). We chose the place despite being far from the beach because of the promised shuttle which was confirmed to us when we checked in. However, whenever we showed up at the announced departure time, we were told the driver had the day off and there was no shuttle, but we could walk or we could pay for a taxi. We insisted we shouldn’t have to pay extra for a service that was support to be free, but the reception insisted there was nothing she could do. Not until we asked to talk to the manager, a driver magically appeared. CIGARETTE BUDS AT THE POOL The hotel describe itself as smoke free and all rooms there are signs threatening with fees if anyone smokes. However, only some of the rooms are actually managed by the hotel, while the other rooms are rented out as apartments, where smoking is allowed. So you can have a non-smoking room right next to a smoking resident. Guests also smoked at the shared facilities e.g. at the pool where we found several cigarette buds. We made the staff aware of this, they didn’t care.

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• User:Supamat14

  Trip type: Family

  เก่าสกปรกเหม็นอับ,Old and dirty

  11 Feb 2020

  โรงแรมเก่าและสกปรกมากคะ ขึ้นราเหม็นอับตั้งที่จอดรถทางเดินมาห้องWe booked by Agoda the room look amazing in the pictures but when we here hotel very old and dirty smell bad everywhere, parking ,swimming pool,Just look at pictures I posted

• User:JulienJb

  Trip type: Friends getaway

  Good but need refresh

  05 Feb 2020

  Good rooms, good service, cheap if you book online because if you book on the receptie it's double price... just the swimming pool need to be refresh because the furniture are really not like the photos

• User:Thaistraveller

  Trip type: Couples

  Don't stay there

  26 May 2019

  When I arrived in front of the reception one of the girl lying in the seat half sleep look pissed off when I ask her the question. Then girl in the reception so rude never smile she told me to comeback to scan our passport because someone else use scanner I'm a bit chocked. Carpark so dirty bottle garbish bags lying everywhere. The door on my balcony is broken can't lock. Toilet have a bad smell from not using it for so long. All furniture broken. Stain everywhere on the wall.

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• User:Sebgodino

  Trip type: Solo travel

  Shameless thieves

  07 Nov 2018

  We got robbed overnight and within the premises. On-site management was not interested to assist and diverted us to police. So we filed a police report and they came over to review CCTV. Most cameras are not working, some others just laying on the floor and to top it all off the system did not record any video at all. I contacted the manager up to four times after this and eventually, he admitted it was an inside job and the staff was responsible for the theft. Management kept ignoring my calls and turned aggressive. On my last message, the very nice manager just wrote: " I don't care".This place represents everything that can be wrong in a hotel. General staff attitude, facilities upkeeping and cleanliness, carelessness.Read the reviews and do not jeopardise your holidays. Stay at Replay, much better location, facilities and nice, humble and helpful people.

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