Bella Express Hotel

Name: Bella Express Hotel
Address: 336/22 M. 9 Banglamung, Chonburi, Pattaya-Chonburi, thailand
Telephone: +44-204-505-9777
Rating: 3.2

Central Pattaya, Pattaya-Chonburi, Thailand

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About Bella Express Hotel

location

The hotel is located in central Pattaya. It can be accessed both from Pattaya 2nd Road (opposite Soi 8) and Central Pattaya Road. It is only a few minutes' drive to Walking Street and only 10 minutes' walk to the Central Beach Festival Mall. Pattaya city centre is around 5 minutes' walk away and Pattaya Beach is roughly 10 minutes' walk from the hotel. Bangkok is around 2 hours away by public transport or 1 hour and 40 minutes' drive. Pattaya International Airport is roughly 70 km from the hotel and Suvarnabhumi Airport in Bangkok is some 140 km away.

facility

2 junior suites, 6 suites and 172 double rooms are located on 5 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Souvenirs can be purchased at the gift shop. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony or terrace is a standard feature of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. Other features include a telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge). Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. In addition, refreshing drinks at the pool bar and a waterslide offer the perfect way to unwind. A terrace with sun loungers and parasols is available. Leisure options at the hotel include a spa, a sauna and a steam bath. For a fee, guests can also enjoy a gym and massage treatments. Children are well looked after in the kids' club.

meals

Various dining options are available, including a restaurant, a breakfast room, a café and a bar. A delicious and varied buffet is prepared for breakfast and dinner every day, and a set menu can be ordered at lunch and dinner. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Bella Express Hotel

Facilities
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Bicycle Cellar
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  Bicycle Hire
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Kids Club
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Newspaper kiosk
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  Restaurant(s)
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  Room Service
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  Waterslide
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  Wifi
Meals
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  Breakfast Buffet
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  Evening Buffet
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  Set menu dinner
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  Set menu lunch
Sport/Entertainment
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  Children's Pool
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  Gym
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  Indoor Pool
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  Massage
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  Outdoor Pool(s)
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  Parasols
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  Sauna
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  Steam bath
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  Sun loungers
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  Sun terrace

Location

Around this property:

Beach

0 m

City Centre

0 m

Golf Course

5000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

152

Average

148

Poor

Terrible

Recent Reviews: 537

User:Samaresh S
Trip type: Family
Extremely disappointing stay – Not recommended for families or Indian travellers!
02 Jun 2026
I recently stayed at Bella Express Hotel, Pattaya, during a family trip to Thailand. Unfortunately, our experience was extremely disappointing and far below the standards expected from a hotel advertised as a 3-star property. In my opinion, this hotel does not even meet basic 1-star standards.NO SUPPORT FROM THE HOTEL STAFF ON BROKEN ELECTRIC POINTS/FRIDGE/CHANGE IN ROOM- The biggest concern was the complete lack of cleanliness, maintenance, and customer service. Despite repeatedly requesting housekeeping, our room was not cleaned adequately. The room itself was poorly maintained, and several facilities were not functioning properly. The charging points in the room were broken and remained unrepaired throughout our stay despite multiple requests to the hotel staff. Another major issue was the refrigerator in the room, which was not working. Since we were traveling with family and carrying some food items that required refrigeration, we requested the staff to repair or replace the fridge. Unfortunately, this request was completely ignored and never addressed during our entire stay. We were also disappointed with the room allocation. The room provided to us had an unpleasant view directly facing an AC duct. We politely requested a room change and observed that other rooms appeared to be available. However, the reception staff neither accommodated the request nor provided any communication or explanation. The lack of responsiveness and professionalism from the front desk team was frustrating and reflected poorly on the hotel's customer service standards.PATHETIC SAFETY STANDARDS- The most alarming concern was related to security. The room safe was malfunctioning and unreliable. What was even more concerning was learning that hotel staff had a master key capable of opening guest safes. During our absence, it appeared that the safe had been accessed, which completely eroded our confidence in the hotel's security measures. Guests should feel safe leaving their valuables in a hotel room, but that was certainly not the case here.POOREST HOSPITALITY - The hospitality was equally disappointing. The staff were generally unhelpful and showed little interest in resolving guest concerns. We often felt ignored when raising legitimate issues regarding the room and facilities.LACK OF HYGIENE IN DINING AREA - The food experience was another major letdown. Hygiene standards in the dining area were extremely poor. We witnessed cockroaches roaming around the buffet counter, making it difficult to eat anything with confidence. Due to concerns around cleanliness and food safety, our family mostly relied on fruits and sandwiches throughout our stay.My family and I spent 3 nights at this hotel as part of our Thailand vacation, and unfortunately those 3 nights significantly impacted our overall travel experience. We had looked forward to a comfortable family stay but were left disappointed by the poor standards across multiple areas.SWIMMING POOL- The only positive aspect of the property was the swimming pool, which was reasonably maintained. Apart from that, I found very little to appreciate about this hotel.I would strongly advise families to carefully consider other accommodation options in Pattaya. There are several better hotels near Pattaya Beach that offer superior cleanliness, security, hospitality, and overall value for money.I have attached photographs showing the condition of the property and the lack of housekeeping despite repeated requests. I hope hotel management takes this feedback seriously and addresses these concerns for future guests.
User:Ok S
Trip type: Couples
Good experience
17 Apr 2026
Old accomodation,but overall good hotel,location is ideal,Breakfast is top class like a four star.
User:Ju ju W
Trip type: Couples
Staff very rude
04 Feb 2026
Went for new year hotel is value for money however the staff are extremely rude, even the girl on reception couldn’t be bothered ,as for the towel kiosk ,(when there was somebody on it ?) was very rude to us and other guests shouting and slamming towels down , if they don’t like the job give it to someone else !!!The cleaners however were lovely and worked extremely hard . Travelled round the world and never came across such rude employees as these !!
User:Sightsee37966927022
Trip type: Family
The most disgusting hotel ever visited .Checked in got room probably the most basic room ever i have stayed in better 2 star hot
22 Dec 2025
Checked in got room kids come in tell me the pool is green cannot swim went looked absolutely disgusting rooms were basic
User:aggarwalrka
Trip type: Solo travel
Good for short term stay
21 Sept 2025
The building was old and the rooms were also suffocated despite a superior room being booked. I had to upgrade my room in another property located within the same premises known as Grand Bella @ additional 400 Baht per day. The staff is cooperative and helpful. Limited water two bottles per day. Maintenance done everyday and ok. Front desk and caretaking staff is helpful but don’t accept additional demands