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The Sanctuary Phratamnak Pattaya

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The Sanctuary Phratamnak Pattaya

locationThe Cliff, Pattaya-Chonburi, Thailand

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About The Sanctuary Phratamnak PattayaAbout The Sanctuary Phratamnak Pattaya

location

This hotel is located in Pattaya. The nearest airport is Bangkok (BKK).

facility

The hotel has a lift and features 165 rooms. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. A fax machine is available for guests' business needs.

rooms

Air conditioning ensures that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. A telephone, satellite television and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols are available on the sun terrace. There are many ways to relax or stay active at the hotel, including golf, diving, a gym, aerobics, a spa and a sauna. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a restaurant, a café and a bar. Bed and breakfast is offered as a catering option. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Alcoholic beverages are available.

Amenities at The Sanctuary Phratamnak Pattaya Amenities at The Sanctuary Phratamnak Pattaya

  • Facilities

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      24-hour reception

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      24-hour check-in

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      Hotel Safe

    • -

      Currency Exchange

    • -

      Café

    • -

      Newspaper kiosk

    • -

      Conference Room

    • -

      Room Service

    • -

      Laundry Service

    • -

      Car Park

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      Elevator/ Lift

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      Newspaper

    • -

      Laundromat

  • Building Information

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      Year of construction

    • -

      Number of Floors - Main building

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      Garden (m²)

    • -

      Number of Rooms (total)

  • Business Center and Conferences

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      Banquet

    • -

      Business Center

  • Distances

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      Beach

  • Family and Kids

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      Childcare service

  • General Services

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      Luggage storage

    • -

      Multilingual Staff

  • Hygiene

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      Gym/ Fitness centre

  • Meals

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      Breakfast Buffet

    • -

      à la carte Lunch

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      à la carte Dinner

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      Bar

    • -

      Restaurant

  • Payment

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      American Express

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      VISA

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      MasterCard

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      JCB

  • Room Facilities

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      Air conditioning (centrally regulated)

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      Wheelchair access

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      BBQ Grill

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      Terrace

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      Wifi

  • Sport/Entertainment

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      Outdoor Pool(s)

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      Sun loungers

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      Parasols

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      Sauna

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      Gym

  • Transfers

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      Airport Transfers

LocationLocation

Map preview

Around this property:

Beach

200 m

Centre

5000 m

Airport

130000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1325

Very Good

233

Average

124

Poor

54

Terrible

57

Recent Reviews: 1793

  • User:Aiste K

    Trip type: Couples

    Disappointing experience – looks much better in the pictures

    rating02 Sept 2026

    I’m sorry to leave a negative review, but I genuinely wish I had known about these issues before booking The Sanctuary Resort.From the moment I walked into the hotel, I had concerns. Even the toilet in the lobby was not clean. The hotel itself is quite large and has clearly been nicely designed, but it feels poorly maintained and not particularly well managed. I think this is why it looks much better in the pictures than it feels in reality.Our room and bathroom were spacious and nicely designed, and reasonably clean, but there was mould and a strong smell of dampness. The humidity in the room was very noticeable and, for us, quite unpleasant.Breakfast was okay, but again lacked a certain level of care and finesse. It felt like the hotel was trying to do the right things, but something was missing.On the positive side, the swimming pool and pool area were nice, with beautiful views. Unfortunately, the sun loungers and towels looked very old and overused.Overall, this was not a good experience for us. The hotel has a lot of potential and looks lovely in photos, but it needs much better maintenance, cleanliness and management to match the appearance.

  • User:Navigator05937481902

    Trip type: Couples

    Andriy room very nice I love this hotel staff Gor she very nice

    rating24 Aug 2026

    Andriy room very nice I love this hotel staff Gor she very nice

  • User:Y D

    Trip type: Solo travel

    A wonderful hotel with a shark aquarium

    rating02 Aug 2026

    The hotel left an exceptionally positive impression! I enjoyed everything: the modern and welcoming atmosphere, the attentive staff, and the comfortable conditions for a relaxing stay.I would especially like to mention the rooftop swimming pool, where you can relax and enjoy the beautiful views. The breakfasts were excellent, with a great selection of dishes, and the aquarium with sharks swimming inside made the morning meal especially unique and memorable. I also really enjoyed the beautiful view of the spacious main lobby.The hotel is conveniently located, with the sea just a short distance away. The surrounding area is also very clean and well maintained.I highly recommend this hotel and would be happy to stay here again! The Sanctuary Resort Pattaya BW Signature Collection, Marketing at The Sanctuary Resort Pattaya, BW Signature Collection, responded to this review Dear yd492, Thank you very much for your value feedback and for sharing what you enjoyed about your stay with us.The Sanctuary Resort Pattaya team and I truly appreciate your kind words and look forward to welcoming you back for another memorable stay in the future.We look forward to welcoming you back again soon!Kind regards,Shinanan ArunjittAssistant Front Office Manager The Sanctuary Resort Pattaya, BW Signature Collection

  • User:Karl ingi T

    Trip type: Solo travel

    Wow

    rating10 Jul 2026

    Very good place I recommend this my favorite hotel now ???? The Sanctuary Resort Pattaya BW Signature Collection, Marketing at The Sanctuary Resort Pattaya, BW Signature Collection, responded to this review Dear Valued Guest,Thank you so much for your detailed feedback. On behalf of the team, we appreciate you taking the time to post your comments and are very happy you enjoyed so many aspects of your stay with us. We will be even happier to welcome you back again very soon!Kind regards,Palita KhumngernRoom Manager The Sanctuary Resort Pattaya, BW Signature Collection

  • User:Shri M

    Trip type: Couples

    Great location and great service

    rating09 Jul 2026

    Excellent service and great friendly attitude. Especially Bunny at the reception was exceptionally professional and helpful. I will come back again The Sanctuary Resort Pattaya BW Signature Collection, Marketing at The Sanctuary Resort Pattaya, BW Signature Collection, responded to this review Dear Mr. Shrikumar M,Thank you so much for your detailed feedback. On behalf of the team, we appreciate you taking the time to post your comments and are very happy you enjoyed so many aspects of your stay with us. We will be even happier to welcome you back again very soon!Kind regards,Palita KhumngernRoom Manager The Sanctuary Resort Pattaya, BW Signature Collection

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