OUTRIGGER Phi Phi Island Resort

Recent Reviews: 2832

• User:Hiranthi J

  Trip type: Couples

  Perfect Anniversary getaway!

  28 Jun 2026

  Our anniversary stay was nothing short of wonderful. From the moment we arrived, we were made to feel genuinely welcome. Even though it was the rainy season the weather gods were on our side and we felt very lucky! The room was beautiful, comfortable, and thoughtfully prepared, making our celebration feel even more special.Every detail reflected exceptional hospitality, and the peaceful atmosphere gave us the perfect opportunity to relax and enjoy each other’s company. The staff were warm, attentive, and always willing to go the extra mile to make our stay memorable.The highlight of our stay was the very special anniversary dinner the staff had set up at the beach! Chef Satya had curated an excellent menu for us to enjoy! The food was delicious and desert was the star of the night! Thank you for making our anniversary so special. We left with beautiful memories and can’t wait to return. Highly recommended for anyone looking for a truly memorable getaway. Chris Long, General Manager at OUTRIGGER Phi Phi Island Resort, responded to this review Dear 116hiranthijThank you for taking the time to share your wonderful anniversary experience with us. We are delighted to hear that you felt genuinely welcome from the moment you arrived and that the room was beautifully prepared for your special celebration.It was our pleasure to arrange the beach dinner for you, and we are especially pleased that Chef Satya’s menu and the dessert exceeded your expectations and helped create memories you will cherish.We truly appreciate your kind words about the hospitality and peaceful atmosphere. It is always rewarding to hear when we have contributed to such a memorable occasion.We look forward to welcoming you back to OUTRIGGER Phi Phi Island Resort for many more special stays ahead.Warm regards,Chris

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• User:Holly A

  Trip type: Couples

  Best resort ever!

  19 Jun 2026

  Me and my boyfriend got back from the Outrigger Phi Phi a week ago and it’s safe to say it was our best trip yet. Once arriving at phi phi we got a long tail boat to the area the outrigger is on. It’s super exclusive. We were greeted straight away on the beach and had our cases taken into the hotel. Every single member of staff at that resort really cares about doing a great job and they are all so friendly. Even with a soft opening, it felt like we had everything we needed. Our room was amazing. We had cleaners and turn down service offered every day, as well as a pool cleaner every morning. Everyday we were brought a new gift to our room and stocked up on everything we needed. The rooms have a super fancy coffee ma chine, Dyson hairdryer, speaker system, amazing bed and bathroom as well as an outdoor shower if you have a pool room. The resort has limited rooms so it didn’t once feel busy, with the staff all remembering who we are, the day we are leaving and also checking in on us everyday. They have an app service where you can also ask questions whenever and they respond asap, with reception also being available. There are plenty of pool beds by the pool as well as on the beach. The water is so clear and they offer free paddle boarding and kayaking which was amazing. We were treated with amazing care and service this holiday and I couldn’t recommend this resort enough. I can’t wait to go back again. Unfortunately I can’t remember all staff names, all were amazing, but special shoutout to Kim, who checked in on us daily and was super kind and helpful whenever we needed it. Punch worked in the restaurant and she was always so nice and helpful, as well as all the other staff members. It’s safe to say not only was the resort amazing but the staff there really made this an amazing trip. The spa was also incredible so really recommend that! Thank you so much Outrigger! - Holly and Jack :) Chris Long, General Manager at OUTRIGGER Phi Phi Island Resort, responded to this review Thank you Holly and Jack for such a lovely, detailed review – it truly made our day!We’re absolutely delighted that your stay at OUTRIGGER Phi Phi Island Resort was your best trip yet. It sounds like you made the most of everything: the exclusive long-tail boat arrival, the warm beach welcome, and the peaceful, intimate atmosphere of our boutique resort.We’re especially happy to hear how much you enjoyed your room – the daily turn-down service, pool cleaning, little daily gifts, and all those thoughtful touches like the coffee machine, Dyson hairdryer, outdoor shower, and everything kept perfectly stocked.It’s wonderful that our Hosts could make you feel so well looked after.A big thank you for the special shout-outs to Kim and Punch – we’ll make sure they see your kind words. They, along with the whole host team, will be thrilled to know they helped create such special memories for you both.We’re particularly pleased you found the Spa service incredible – our therapists take great pride in delivering the highest level of care and attention. It means everything to us that the care, service, and personal attention throughout your stay made your holiday truly unforgettable.We hope to welcome you both back again soon !Warm regards,Chris Long General manager

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• User:Mohammed I

  Trip type: Couples

  Best hospitality, good food and nice atmosphere 🤩🙌🏼🏝️

  18 Jun 2026

  One of the best resort and best place I would say, I never met any nicer staff than this resort’s staff. I will revisit in few years because of the hospitality and view here. Food was amazing, atmosphere was beautiful, amenities were great too. Chris Long, General Manager at OUTRIGGER Phi Phi Island Resort, responded to this review Dear Mohammedi Thank you for your kind review.We are thrilled you enjoyed the hospitality, outstanding food, beautiful atmosphere and exceptional views at OUTRIGGER Phi Phi Island Resort. It is wonderful to hear that our Hosts made such a positive impression and that the amenities met your expectations.We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the coming years.Warm regards,Chris LongGeneral Manager

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• User:Aleksandra Aja S

  Trip type: Family

  The Resort That Changed How I Define Hospitality

  11 Jun 2026

  I would like to start this review by saying that I hold a Ph.D. in Hospitality Management and currently teach hospitality, tourism, customer service, lodging operations, research, and related courses at New York City College of Technology and LaGuardia Community College in New York. I am not saying this to brag, but simply to provide context. Hospitality is not only my profession—it is my life's work. I have traveled to more than 50 countries, stayed in countless hotels and resorts around the world, and spent over 20 years observing, studying, teaching, and experiencing hospitality first hand.With that being said, I can confidently say that OUTRIGGER Koh Phi Phi Island Resort will be used as an example in my classes for years to come. I have never experienced a level of hospitality, care, and genuine customer service quite like this.I want to begin with Kim, the Guest Service Manager. Even before our arrival, she and her team took the time to learn about me and my family so they could create a truly personalized experience. From the moment we arrived, we felt welcomed, valued, and respected. Throughout our stay, I was addressed as Dr. Aleksandra with warmth and professionalism, but what happened next is something I will never forget.Upon checking in, I realized that I had lost my wallet. Not just a wallet—but my documents, credit cards, identification, and essentially my entire life while traveling. I was absolutely devastated and panicked. Without hesitation, Kim immediately sprang into action. She contacted the airport, the ferry operators, and every possible stop along the route we had taken to reach the island. Less than an hour later, she located my wallet and arranged for it to be returned to me the following day.That single act earned my loyalty forever.Whoever hired Kim deserves an award. In all my years of traveling, I have never met anyone better suited for a hospitality leadership role. She is exceptional not only as a professional but also as a human being. She is calm under pressure, endlessly respectful, genuinely caring, and somehow manages to make miracles happen. Since the Kids Club had not officially opened yet, she even arranged private activities and classes for my five-year-old daughter twice a day to keep her engaged and entertained. Throughout our entire stay, she checked on us, helped us with every detail, and made sure our vacation was truly special. There are simply not enough words to express my gratitude.I would also like to recognize Boss, Sky, Bomb, Arm, Punch, Lift, and Mai. These incredible team members made sure our week felt like heaven on earth. By the second day, they knew our names, remembered our breakfast orders, how we liked our coffee, which wine we preferred, and even our favorite beer. Nothing was ever too much trouble. Every interaction felt genuine and heartfelt. This is the kind of personalized service that hospitality professionals spend years trying to teach—and this team delivers it naturally every single day.The food was phenomenal. Breakfast was outstanding, and every meal we ordered throughout the week exceeded expectations. Every dish was beautifully prepared, flavorful, and memorable. It is rare to find a resort where every dining experience consistently impresses, but OUTRIGGER accomplished exactly that.I would also like to thank Fon and Mona, my daughter's teachers, who showed extraordinary patience, kindness, and love. They made her feel safe, happy, and excited every day. As a parent, there is no greater gift than seeing your child genuinely happy while on vacation.A special thank you as well to Rhyss and the team members who organized activities for our family. One of my favorite memories was planting mango trees together. Watching staff members carry my daughter on their backs, laugh with her, teach her, and treat her like family is something I will never forget.What makes this resort special is not the beautiful beach, the comfortable rooms, or even the excellent food. What makes it special is the people.Some resorts provide service. OUTRIGGER Koh Phi Phi Island Resort provides something much rarer: genuine human connection.By the end of our stay, we no longer felt like guests. We felt like family. We felt part of something bigger than a vacation. We felt cared for.To our OUTRIGGER family, thank you for the respect, kindness, generosity, and love you showed us throughout our stay. Thank you for creating memories that my family will cherish forever. Thank you for reminding me why I fell in love with hospitality in the first place.You have set the standard against which I will measure every future hospitality experience.We will be back, not just next year, but for many years to come.With heartfelt gratitude,Dr. Aleksandra Selenic and Family Chris Long, General Manager at OUTRIGGER Phi Phi Island Resort, responded to this review Dear Dr. Aleksandra,Thank you for your incredibly detailed and generous review. It means a great deal to us, especially coming from someone with your depth of experience in hospitality education and your perspective from over 50 countries. We’re genuinely pleased that OUTRIGGER Phi Phi Island Resort set such a strong example for your teaching, and more importantly, created a memorable holiday for you and your family.Kim will be particularly touched by your words — her ability to turn a stressful situation like the lost wallet into a smooth resolution is exactly the kind of calm, effective care we value here. It’s also wonderful to hear how well the whole Host’s looked after your daughter with the private activities, and how the team — including Boss, Sky, Bomb, Arm, Punch, Mai, Fon, Mona, Rhys and others — made you all feel truly known and at home. Personal touches like remembering your breakfast orders, favourite drinks, and sharing moments such as planting mangrove trees are what we aim for every day.Our Chef will be please to know that the food lived up to expectations and we are all delighted that the overall experience left you feeling more like family than guests. Reviews like yours reinforce why we do what we do.We look forward to welcoming you and your family back to OUTRIGGER Phi Phi Island Resort again soon, and to creating more of those special memories together.Warm regards,Chris General Manager

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• User:Taine K

  Trip type: Solo travel

  Snorkeling is the best.

  23 May 2026

  This resort was under the construction of renewal when I visited. But the crew members and the food was great. Especially snorkeling of the front beach was the best I have ever had without going by boat. Chris L, at OUTRIGGER Phi Phi Island Resort, responded to this review Dear Taine KThank you for taking the time to share your review.We’re pleased that our Host's and the Cuisine made a strong impression during your stay. It’s especially gratifying to hear that the snorkeling right off the front beach was one of the best experiences you’ve had without needing a boat ! We appreciate your feedback and look forward to welcoming you back to Outrigger Phi Phi Island Resort.Best regardsChris General Manager

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