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Am Surin Place

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Am Surin Place

locationSurin, Phuket

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About Am Surin PlaceAbout Am Surin Place

Location

This hotel is located on Phuket. The nearest airport is Phuket (HKT).

Facility

The hotel has a lift and features 33 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A fax machine is available for guests' business needs.

Rooms

Rooms feature a kitchen and a bathroom, and air conditioning ensures just the right temperature. Guests can enjoy the mountain view from a balcony or terrace. Rooms include a double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Filled with soothing salt water, the indoor and outdoor pools ensure comfortable swimming. There is also a children's pool. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including golf and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. A continental breakfast guarantees a great start to the day.

Amenities at Am Surin Place Amenities at Am Surin Place

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

  • Sport/Entertainment

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      Children's Entertainment

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      Children's Pool

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      Golf

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Saltwater Pool

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

47

Very Good

50

Average

23

Poor

9

Terrible

10

Recent Reviews: 139

  • User:Juliejav

    Trip type: Friends getaway

    Poor service and horrible experience

    rating29 Aug 2023

    This is the worst experience I had in my trip to Thailand. I regret that we selected thieves and worst service, staff is very arrogant and was laughing when I realized that they still my money and still my presents from my luggage bag from room. Manager was screaming to us. This is inappropriate to talk like that with guests! Never ever again and please all be aware of this place! Plus bedbugs. Horrible experience!

  • User:francescacN3643AH

    Trip type: Friends getaway

    Complete Scam

    rating23 Jul 2022

    A complete scam. Upon arrival, the hotel room was covered in food crumbs, every surface was disgusting, and the smell was horrid. The photos online were anything but accurate to what I experienced in person. After 20 minutes of being in the room, I could not stand the filth anymore and went downstairs to ask for a refund and to cancel my reservation. The staff was the most disrespectful and rude group of individuals I had ever interacted with in my many weeks here in Thailand. The female manager who wouldn’t provide her name to me proceeded to use the excuse that I should understand what “for the price of the room, this is what to expect”. Since when has the price of a hotel room dictated what a basic level of cleanliness is? There was not a single ounce of professionalism amongst the staff, so if you are even considering this hotel, take this advice and do not stay here. If I could rate it less than 1 star, I would.

  • User:Walter V

    Trip type:

    Things are not as they appear in the photos - beware of bedbugs

    rating07 Feb 2020

    I would like to share my experience staying at AM Surin Place.The staff were lovely, and the location was super convenient - the prices seemed reasonable.We had booked three rooms over 10 nights this January.When we arrived, it became apparent that the photographs online were terribly outdated.Initially, for the price, these were things that one could let slide - but as the holiday progressed, things became steadily worse. I would like to list these out, and have future travelers decide for themselves.> The photos of this place were OBVIOUSLY old. (Their webmaster is probably a slacker - bearable)> You access the hotel through a parkade in a back alley with garbage bins lining the entrance and cars being washed out front/back (unpleasant but ok)> Rooms were not presented as in the photos, no towel swans or flowers in sight. (Could deal without them)> The veneer on the furniture was peeling. (This place is older than presented, still bearable)> The extra seating/sofas in our ‘Grand Deluxe’ rooms were nowhere to be seen. (We had some louse outdoor chairs scattered around the room so we could deal with it) > The rooms smelled a tad musty (Ok it’s the tropics, aired out the room and chose to deal with it)> Swimming pool facilities - The water was OVERLY chlorinated,the recliners, seating and cushions are sunbleached and weathered, the outdoor showers were dismal and filthy. The area was filled with drying racks for other guests' clothes - a totally unappealing place to be.> “Free high speed internet” (What a joke! You are given a token that expires every few days or when you reach an arbitrary data cap. The speeds are slower than dial-up. The international roaming data on my mobile was faster, so again we chose to grin and bear it.)> Hairdryers (You had to go to the front desk to request one, and hope that another guest hadn’t checked it out - very frustrating for the female guests in our party as we were in Phuket for a wedding!!!)> Rainfall showerheads - NOT TRUE (The fittings were rusty and leaky, no shower curtains, so any attempt at bathing left the entire bathroom flooded. The privacy curtains in the showers were covered in black mould and this was ABSOLUTELY DISGUSTING)> Low and behold, on our second last day we found bedbugs - captured and presented them to the front of house staff who chose to explicitly deny that this had EVER happened before and that they were ‘sorry that there was nothing they could do’.> After some back and forth, they chose to wave a few days worth of breakfasts and send us on our merry way.> We checked out immediately, with no offer of reimbursement for the remaining room booked for our last guest.In conclusion, the place is completely misrepresented online and looks nothing like the pictures.The location, price and offers seemed reasonable when booking, but once you scratched beneath the surface it all came apart and the front of house were absolutely apathetic!We would not stay here again - but the choice is yours.

  • User:calsiv2020

    Trip type: Family

    Bed Bugs

    rating20 Jan 2020

    We had a wonderful stay (at first) and the staff was friendly. We noticed bite marks each morning and initially thought they were mosquito bites. On our last night we noticed bed bugs. When we pulled off the covers, the mattress was covered. Be careful of this place! Sales A, Guest Relations Manager at AM Surin Place, responded to this review Dear GuestApologize for this happen. The hotel did have case happen before .This the first case. We already checked the problem and can't find more .Now we already took off bed and change new bed.

  • User:ATB1WP

    Trip type: Couples

    Great choice if you’re on a budget.

    rating04 Jan 2020

    With such mixed reviews and a very defensive owner, we weren’t quite sure what to expect. But we were pleasantly surprised with AM Surin Place. If you’re on a budget, we’d recommend it. It’s down a very quiet street but still only a 5-10 minute walk from the beach and about 2-5 minutes from the shops and restaurants of Surin. Lovely and quiet at night. The pool is very small and in shade all day so very cold. We didn’t use it. But with the beach so close, that didn’t bother us. The staff were very helpful. We complained that the bed was too hard after our first night and within half an hour an extra mattress topper had been added. We slept very well for the remainder of our stay. Breakfast was generous, albeit a bit basic. The room was spacious and clean and housekeeping got in early each day, which was great. If you want to be in Surin but can’t afford the more expensive resorts, I think you can book here with confidence, bearing in mind that it it is a 3-star hotel and nothing extra special but it had all we needed and we left after five nights having really enjoyed our stay.

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