Doublepool Villas By Banyan Tree

Recent Reviews: 213

• User:Snaffs

  Trip type: Couples

  A delightful return visit to this lovely hotel.

  29 Aug 2025

  After coveting this hotel for many years, we were so impressed in our visit last year that we chose to return this year.We stayed in a one bedroom double pool villa again, and were able to have the same villa as last year.Overall, another great stay at this hotel. They seem to have pared back slightly on the gifts in the room, however if I’d not been before I would never have missed these.Recommend taking breakfasts at Tre. Their menu is more limited than The Watercourt, however it is considerably more peaceful, with far less children there.The lagoon was unfortunately suffering from a lot of algae type growth while we were there.Overall another good stay, would absolutely recommend.

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• User:nikkiburton1

  Trip type: Couples

  Fantastic Stay at the Banyan Tree Double Pool Villas

  25 Apr 2025

  This villa at this hotel was out of this world. It was so very spacious and it had everything you could want for a totally luxurious stay. Breakfast for the double pool villas in the exclusive Tre Restaurant was exceptional and always very quiet. All the food in all restaurants was great and we particularly liked Saffron. The bikes were very handy to pop to breakfast or reception and they are outside your room. A big thank you has to go to Art our Butler who’s professionalism and helpfulness was outstanding. We have already booked for next year and can’t wait to return.

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• User:Snaffs

  Trip type: Couples

  So good we’ve already rebooked

  17 Aug 2024

  Have coveted the double pool villas at Banyan Tree for several years and it was definitely worth the wait.We booked a one bedroom double pool villa and the accommodation is absolutely stunning.Great choice of restaurants on site, however one of our favourite meals was having the private BBQ dinner cooked for us on our terrace.Didn’t use the main pool much as we’d usually try and book adult only accommodation, however the pool with our villa was so good we didn’t feel the need to go elsewhere.Did a great Aqua class in the main pool which was good fun, would liked to have seen this available more frequently.Our villa hosts were Nadia and Minty and they both did a superb job of looking after us.We were so impressed we’ve already booked to return in 2025.Tip - Double Pool villa occupants have sole use of Tre restaurant for breakfast, a much calmer affair than the main breakfast restaurants and didn’t see any kids there.

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• User:B9393UWelenaa

  Trip type: Couples

  Villa 907! Three bedroom two rat pool!

  20 Mar 2023

  Apologies if it is a rather long review. I felt that the whole stay at this place was a small or big failure after another. Constant issues unresolved intrapolated from a few good spots. Check in: we paid a small fortune (~part of a holiday package so do not have the exact amounts but it was around 8 thousand pounds for 5 nights) for a 3 bedroom double pool villa (villa 907, there is only one of these).Check in: we were told at 1pm room was not ready yet so we had to wait for Check in time at 3pm. I said fair enough and waited (with no Internet access) by the Banyan Café where we had lunch. At 3pm I got annoyed that we had not been checked in yet and complained and reception said (quote word for word): villa is ready now, buggy will bring you, but your butler is busy. I can bring you now and then butler will come and explain everything later. We said OK and went over. Our cases were already there so clearly villa has been ready for some time but people just didn't care enough to check us in. This will be the repeat theme of this stay. From the way we have been treated you would imagine we are the worst customer they have ever had, while frankly I am convinced we are amongst the best as this is our 2nd stay and we spent around 15k already! And we always also have lots of extras and stuff. Also I normally tip so genuinely quite why I was treated like this I have no idea. Anyway, on to day 2. Before arriving we filled in a detailed check in form the hotel sent and we had asked for housekeeping between 10 and 11 am each day. Day 2 it is 2pm and still no housekeeping and I have already sent 3 chases so my husband filled in a survey online that he was sent and said well 4/5 because housekeeping has not turned up. A few minutes later the butler comes over and says (irony lost on him) please just complain to me if there is a problem. 10 minutes later we got housekeeping and they also promised to be on time the rest of the stay. This obviously isn't enough to be angry but.. read on. Also the plumbing in the villa made a terrible high pitch noise each time we used the main shower or the toilet in the main bathroom so what we started doing is avoid flushing the toilet in the middle of the night not to wake each other up. Again OK. Not ideal but I will survive. Also I do not know if related but the jacuzzi outside started on its own. This did not use to happen in villa 902 last year and it is an inconvenience (small) because that way it gets too hot and unusable. Anyway again not enough to be angry on its own. Day 3.. Tre which was closed last year, is the breakfast restaurant for the double pool villas, the first day was OK even if not great but the 2nd day was a tragedy and this time I did get upset. We were sat in the sunshine despite our 'table' (the one set for 6 as this is the only 3 bedroom pool villa) being available and in the shade (I made a face but didn't say anything) and then we were ignored literally for 1 hour while everyone else was getting hammered on cheap prosecco refills. Honestly staff were just kept busy by someone having 10 glasses of bubbly at 9am in the morning while my husband and I sat in the sun without a coffee! It genuinely took 70 minutes for our coffee to arrive and it only arrived after our food and only after I shouted at one waitress who failed to 1. Apologise 2. Saying they will fix it 3. Get our order in quickly despite the complaint. My husband's and mine food were brought around 2 wrong tables before coming to ours and this AFTER I had complained! The coffee arrived 20 minutes after the complaint. I mean how long does it take to make a coffee? Anyway what we decided to do was to go to the Banyan Café (and pay! For breakfast) every morning. So just picture paying 8000 pounds and then go out for breakfast every day just so we can get decent service! (Which we did, I love the Banyan Café!!!). OK so day 4 and 5 (till sundown) went well. Day 5 dinner was in villa bbq (~10k bahts as we had customised the menu, highly recommended by the way, Dam is a good guy and excellent chef). At 11pm shattered I went to bed, my husband stayed up a bit tidying up.. this is where rat issue happened! He saw 2 rats making the laps of the villa! He even filmed them! Just to be clear, this is 2 rats running around in the main body of the villa and where the dining table is and where my husband and I had snacks and staff leaves you treats and stuff! Put this in context, the hotel had 'offered' us to pay 32000 baht (apparently that is after a 30% discount) for a late check out! (1h and 45 minutes!!! Past the 3pm 24h free check out policy the hotel runs, aka you check in at 3 you should check out at 3 free of charge). I mean I know the hotel thinks we are cash machines but which fool pays 32000 bahts for 1h 45 minutes ? I was negotiating the price but then I stopped when I saw the rat video off my husbands phone. I don't want to pay one minute extra in a rat infested villa!! Last insult. Day 5 our bikes got stolen twice. We don't know exactly if by other guests or members of staff. When we complained to the bike guy we did not get offered locks. After the 2nd time I complained to the general manager who literally said "what do you want me to do about it" and "do you not have locks" (does it suppose I travel with bike locks and rat poison??) The issue is thatbthe hotel has black new bikes which everyone wants and not enough of them to go around so they literally get stolen and swapped for inferior ones (genuinely once even in front of our villa). We even saw members of staff swapping bikes! Considering how much bikes cost and that 1 night in a double pool villa is at least 1k, surely they can just buy a few more new bikes and put a stop to this ridiculous issue! We complained about the rats, he swore when he saw the video but did not say he was sorry nor that he would change our villa etc etc. He said (for both issues) I will have a think how to fix ... I mean brilliant! What reassurance! In the end the deputy manager Kwanchai came by the pool villa and he was a bit better and he offered a few things which I refused (I mean how does offering a free lunch fixes the problems that there is 2 rats living in the villa???), don't these people know that sometimes you can be allergic to rats or that kids might put their hands in their mouth after touching stuff etc etc?? I said to Kwanchai, you need to promise that after I leave the villa (and no, I do not want to now complimentary extra 1h 45!) You call pest control and ask them to put traps near the wood beams, otherwise it is not fair on who is checking in after me. Anyway, bottom line, go somewhere else. Phuket is gorgeous and for sure we will be back and there is a ton of hotels that I am sure will take our money and treat us better. I would recommend (based on dinner experiences) Anantara Layan, The Slate or Amanpuri if you have the budget.

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• User:MelanieK_Germany

  Trip type:

  Home away from Home - Amazing Holidays

  05 Mar 2023

  We can just only recommend this amazing Hotel to everyone. We are repeating guests and this time we stayed 4 weeks at Banyan Tree Double Pool Villas ( our 6th time) with our 2 small kids.Even the Villas are little bit older they are still beautiful and come up with big space for the hole family, a perfect place to relax and enjoy.What makes this resort so special?1. Spacious Villas surrounded by the most beautiful garden and nature. Gardeners make this place to paradise, flowers, trees, birds and animals 2. Best staff ever ❤️‼️❤️‼️Most of the people working there are just amazing, especially everyone loves children. Lot of staff are working there for many many years and we know a lot of people and always get a warm welcome from everybody. Special thanks to housekeeping, Watercourt breakfast team ( Niwat is a great manager), Saffron team, PoolService ( Tiffy) and Beach team.Last but not least a Special Thanks to our Villa host Miku. She took care of us the hole 4 weeks and made the holiday even more special. We and our kids love her, always a smile, always supporting and trying to make every day the best day for us. She is an important part that we feel that Banyan Tree Double Pool Villa is our second home3. Food is just delicious especially Breakfast at Watercourt and for sure Dinner at Saffron. Always very high quality and amazing taste, we never can get enough of itWe can’t wait to be back in April ❤️Melanie and Sascha with Benjamin and Jonathan

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